French Customer Service Supervisor Job at Office Angels (Ashford)

French Customer Service Supervisor

Lead a dynamic team and provide exceptional customer service in a fast-paced env...

Location

United Kingdom , Ashford

Salary:

35000.00 GBP / Year

Office Angels

Expiration Date

Until further notice

Requirements

Fluency in French and English (written and spoken)
Proven experience in a customer service role
Experience in a supervisory or leadership position
Exceptional communication and interpersonal skills
Strong problem-solving abilities
Customer-first mindset
Ability to multitask and thrive under pressure

Job Responsibility

Lead and mentor a team of talented customer service agents
Oversee daily operations and ensure team meets performance targets
Foster a positive and collaborative team environment
Handle customer inquiries and resolve issues promptly
Implement training programmes to enhance team skills
Monitor team performance and provide constructive feedback
Collaborate with other departments to improve processes and customer satisfaction

What we offer

Free on-site parking
24 days annual leave + Bank holidays
Development opportunities to grow skills and career

Fulltime

Remote Bilingual Customer Service Representative – Loyalty Program

Are you passionate about delivering exceptional customer service? Do you thrive ...

Location

Canada , Toronto

Salary:

20.00 CAD / Hour

Randstad

Expiration Date

February 16, 2026

Requirements

Bilingual agents fluent in English and French
with a STABLE work history
at least 2.5 years of on-phone customer service experience / call center experience
Tech-Savvy: Comfortable using Outlook, Teams, Excel, and CRM/call center software
Strong Problem-Solving Skills: Ability to adapt and provide solutions to customer needs
Positive & Professional Attitude: Maintain a friendly tone and handle calls with empathy and patience
Open to Feedback & Growth: Willingness to learn and apply coaching for continuous improvement
Internet Connection: A wired internet connection is required (WiFi is not encouraged)
Successful candidates need to clear the Criminal and Credit check during onboarding

Job Responsibility

Assist customers across Canada with loyalty program redemptions, order status inquiries, fraud concerns, and account updates
Provide site navigation support and answer general account questions
Process transactions and ensure accurate documentation of all interactions
Deliver exceptional customer service with a professional and friendly approach
Collaborate with team members and supervisors to enhance service quality
Apply feedback to continuously improve performance
Communicate effectively in both English and French to support a bilingual customer base

What we offer

Work-Life Balance: Enjoy the flexibility of a 100% remote role with no office days
Comprehensive Benefits: Upon achieving permanent status, receive 100% employer-paid health care, an EAP, a pension plan, paid holidays (including your birthday!), vacation, and additional care days
Career Growth: This contract is designed to lead to a permanent offer with enhanced benefits, an attractive bonus structure, and amazing career opportunities for promotion and training
Competitive Pay & Bonuses: Start at $20/hour with a potential increase after 6 months based on performance. Earn additional rewards through a bonus program based on quality and call handling
Recognition Program: Earn points to exchange for gift cards or credits
Training & Development: Receive 3 weeks of dedicated training to set you up for success

Fulltime

New

French Customer Service Supervisor

Are you passionate about leading a dynamic team and providing exceptional custom...

Location

United Kingdom , Ashford

Salary:

35000.00 GBP / Year

Office Angels

Expiration Date

Until further notice

Requirements

Fluency in French and English (written and spoken)
Proven experience in a customer service role, with experience in a supervisory or leadership position
Exceptional communication and interpersonal skills
Strong problem-solving abilities and a customer-first mindset
A knack for multitasking and thriving under pressure

Job Responsibility

Lead and mentor a team of talented customer service agents, ensuring they excel in delivering fantastic service
Oversee daily operations, ensuring that our team meets and exceeds performance targets
Foster a positive and collaborative team environment where everyone feels valued and motivated
Handle customer inquiries and resolve issues promptly, ensuring a seamless experience for customers
Implement training programmes to enhance team skills and knowledge
Monitor team performance and provide constructive feedback to help individuals grow
Collaborate with other departments to improve processes and customer satisfaction

What we offer

Hybrid work
Free on-site parking
24 days annual leave + Bank holidays
Development opportunities to grow your skills and career

Fulltime

New

Parts Clerk

Randstad Operational is actively seeking a Bilingual Parts Clerk for a full-time...

Location

Canada , Baie-d'Urfé

Salary:

26.00 - 30.00 CAD / Hour

Randstad

Expiration Date

February 23, 2026

Requirements

Essential Bilingualism (French and English) for communication with customers and suppliers
Excellent communication skills and a keen sense of customer service
Strong knowledge of parts and accessories for equipment (automotive, agricultural, construction, etc.)
Proficiency with computerized systems (ERP, inventory management, MS Office)
Autonomy, resourcefulness, and the ability to solve problems efficiently
Strong organizational skills and attention to detail for inventory management
Ability to work effectively in a team in a dynamic Manufacturing & Logistics environment

Job Responsibility

Respond to customers (mechanics and external clients) in a professional, courteous, and timely manner
Process orders: prepare customer and mechanic orders, including picking and packaging the necessary parts
Research special or out-of-stock parts using catalogs and computerized inventory systems
Place parts orders with our suppliers and ensure rigorous follow-up
Prepare and submit accurate price quotes to clients
Conduct proactive follow-ups on customer orders to guarantee their satisfaction
Actively participate in the sales of parts and accessories
Maintain parts inventory, ensure stock accuracy, and participate in cycle counting
Perform all other related tasks as requested by the immediate supervisor to support Manufacturing & Logistics operations

What we offer

Comprehensive group insurance package: medical, paramedical (massage, osteopath), life, long-term disability, vision, and dental care
Group retirement savings plan (RRSP) with a generous employer contribution
4 additional days off per year
Annual allowance for work equipment (safety gear, uniform)
Access to ongoing training to develop your Parts Clerk skills
Participation in company events, fostering team spirit

Fulltime

Parts Clerk

Randstad Operational is actively seeking a Bilingual Parts Clerk for a full-time...

Location

Canada , Baie-d'Urfé

Salary:

26.00 - 30.00 CAD / Hour

Randstad

Expiration Date

January 20, 2026

Requirements

Essential Bilingualism (French and English) for communication with customers and suppliers
Excellent communication skills and a keen sense of customer service
Strong knowledge of parts and accessories for equipment (automotive, agricultural, construction, etc.)
Proficiency with computerized systems (ERP, inventory management, MS Office)
Autonomy, resourcefulness, and the ability to solve problems efficiently
Strong organizational skills and attention to detail for inventory management
Ability to work effectively in a team in a dynamic Manufacturing & Logistics environment

Job Responsibility

Respond to customers (mechanics and external clients) in a professional, courteous, and timely manner
Process orders: prepare customer and mechanic orders, including picking and packaging the necessary parts
Research special or out-of-stock parts using catalogs and computerized inventory systems
Place parts orders with our suppliers and ensure rigorous follow-up
Prepare and submit accurate price quotes to clients
Conduct proactive follow-ups on customer orders to guarantee their satisfaction
Actively participate in the sales of parts and accessories
Maintain parts inventory, ensure stock accuracy, and participate in cycle counting
Perform all other related tasks as requested by the immediate supervisor to support Manufacturing & Logistics operations

What we offer

Comprehensive group insurance package: medical, paramedical (massage, osteopath), life, long-term disability, vision, and dental care
Group retirement savings plan (RRSP) with a generous employer contribution
4 additional days off per year
Annual allowance for work equipment (safety gear, uniform)
Access to ongoing training to develop your Parts Clerk skills
Participation in company events, fostering team spirit

Fulltime

Order entry administrative coordinator

The order entry and administrative coordinator is responsible for servicing the ...

Location

Canada , Baie-d'Urfé

Salary:

40000.00 - 50000.00 CAD / Year

Randstad

Expiration Date

February 15, 2026

Requirements

Experience in a similar position or Business Administration
Sales quotes and upselling
Proven customer service skills
Ability to work in a dynamic environment
Great attention to detail and organizational skills
Bilingual (French and English)
Computer proficiency and knowledge of Microsoft Office

Job Responsibility

Enter and process orders and defective claims/returns
Relationship building with customers, represent the company in a professional and courteous manner
Find appropriate solutions for our customers
Liaise directly with Sales Managers/Representatives providing information and support
Have extensive product knowledge through training
Work with all personnel and outside contacts to satisfy clients’ needs and achieve company goals
Inform customers of upcoming promotions, product launches
Assist in completing sales projects including proposals and marketing
Upsell whenever possible
Review back orders and proactively propose alternative solutions to customers

What we offer

Stimulating work environment
Flexible schedule
Hybrid work (home 2 days a week / office 3 days a week)
Employer's contribution to employee's RRSP plan
Generous vacation 3 weeks vacation and personal days policy
Closed 1 week at Christmas
Performance bonuses
10-15 minute walk to the REM (the future Morgan station)

Fulltime

Customer Care Analyst

The Customer Care Analyst is responsible for demonstrating high-quality reputati...

Location

Canada , Laval

Salary:

Not provided

Circle K

Expiration Date

Until further notice

Requirements

Bachelor's degree in marketing or communications preferred
3+ years' experience in Customer Relations or Reputation Management
Focus on Social Media experience is preferred
Proven ability to correspond on social media platforms with proper grammar, spelling, and rules of composition
Proven ability to effectively communicate with customers over the phone in a professional manner
Experienced in managing call center operations, including monitoring queues, ensuring SLA adherence, and optimizing team performance
Demonstrated Advanced Troubleshooting Skills: Proficient in handling complex cases by taking ownership of testing, diagnosing root cause issues, and collaborating with internal teams to implement solutions
Communication and Interpersonal Skills: Strong written and verbal communication skills across social media and phone interactions, with excellent grammar, active listening, and comprehension
Skilled in utilizing digital analytics to develop data-driven strategies that improve service level agreements (SLAs) and enhance customer satisfaction
Skilled in interpreting data insights to identify trends, inform decision-making, and develop effective strategies that drive performance and business outcomes

Job Responsibility

Utilize digital analytics to enhance performance and customer satisfaction
Address advanced customer inquiries via phone, email, and chat
Manage complex inquiries beyond first-level capabilities
Conduct daily audits and quality checks on cases and calls
Ensure timely responses to inquiries, adhering to SLAs
Maintain prompt response times for social media interactions
Oversee phone queues and manage call overflow
Use Genesys status indicators appropriately
Report errors in Salesforce cases promptly
Adhere to marketing initiatives and organizational policies

What we offer

Group Insurance Program: health and dental care, long-term disability, life insurance, health spending account
Pension Plan
Share Purchase Plan
Paid Time Off: vacation days, sick days, and personal days
Employee Discounts
Training and Development: workshops, seminars, and online courses
Recognition and Rewards
Mentorship Program
Scholarship Program

Fulltime

Logistics Coordinator

The Logistics Coordinator is responsible for the efficient and timely management...

Location

Canada , Montreal

Salary:

60000.00 - 65000.00 CAD / Year

Randstad

Expiration Date

February 10, 2026

Requirements

Minimum of 3 years of relevant experience in a similar position
Experience in transport brokerage is essential
Experience in road, maritime, and air transport
Strong aptitudes for negotiating transport costs
Excellent sense of customer service, tact, and diplomacy
Sense of organization and good management of priorities
French-English bilingualism, both written and oral
Good computer knowledge and ease of learning new software
Excellent North American geographical knowledge
Be available to respond to carriers in the evening and on weekends

Job Responsibility

Contact carriers and negotiate the best possible rates
Assign the selected carrier and forward all specific information
Track shipments until destination
Track evening and weekend shipments
Work jointly with the sales, purchasing, and accounting departments
Be comfortable with various websites: maritime or others
Perform all other related tasks requested by the immediate supervisor and purchasing/buying team

What we offer

Monday to Friday, permanent, day shift
Salary based on experience
Company insurance package (dental, medical, life)
RSP program with company compensation
Parking on site and easily accessible by public transport
Steady work environment with stable employment

Fulltime

French Customer Service Supervisor

Office Angels

Location:
United Kingdom , Ashford

Category:
Customer Service

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
November 17, 2025

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