French Customer Service Supervisor Job at Office Angels (Ashford)

French Customer Service Supervisor

French speaking Customer Service Supervisor role leading a dynamic team and prov...

Location

United Kingdom , Ashford

Salary:

35000.00 GBP / Year

Office Angels

Expiration Date

Until further notice

Requirements

Fluency in French and English (written and spoken)
Proven experience in a customer service role
Experience in a supervisory or leadership position
Exceptional communication and interpersonal skills
Strong problem-solving abilities
Customer-first mindset
Ability to multitask and thrive under pressure

Job Responsibility

Lead and mentor a team of talented customer service agents
Oversee daily operations and ensure team meets performance targets
Foster a positive and collaborative team environment
Handle customer inquiries and resolve issues promptly
Implement training programmes to enhance team skills
Monitor team performance and provide constructive feedback
Collaborate with other departments to improve processes and customer satisfaction

What we offer

Free on-site parking
24 days annual leave + Bank holidays
Development opportunities to grow skills and career

Fulltime

French Customer Service Supervisor

Are you passionate about leading a dynamic team and providing exceptional custom...

Location

United Kingdom , Ashford

Salary:

35000.00 GBP / Year

Office Angels

Expiration Date

Until further notice

Requirements

Fluency in French and English (written and spoken)
Proven experience in a customer service role, with experience in a supervisory or leadership position
Exceptional communication and interpersonal skills
Strong problem-solving abilities and a customer-first mindset
A knack for multitasking and thriving under pressure

Job Responsibility

Lead and mentor a team of talented customer service agents, ensuring they excel in delivering fantastic service
Oversee daily operations, ensuring that our team meets and exceeds performance targets
Foster a positive and collaborative team environment where everyone feels valued and motivated
Handle customer inquiries and resolve issues promptly, ensuring a seamless experience for customers
Implement training programmes to enhance team skills and knowledge
Monitor team performance and provide constructive feedback to help individuals grow
Collaborate with other departments to improve processes and customer satisfaction

What we offer

Hybrid work
Free on-site parking
24 days annual leave + Bank holidays
Development opportunities to grow your skills and career

Fulltime

French Customer Service Supervisor

Are you passionate about leading a dynamic team and providing exceptional custom...

Location

United Kingdom , Ashford, Kent

Salary:

35000.00 GBP / Year

Office Angels

Expiration Date

Until further notice

Requirements

Fluency in French and English (written and spoken)
Proven experience in a customer service role, with experience in a supervisory or leadership position
Exceptional communication and interpersonal skills
Strong problem-solving abilities and a customer-first mindset
A knack for multitasking and thriving under pressure

Job Responsibility

Lead and mentor a team of talented customer service agents, ensuring they excel in delivering fantastic service
Oversee daily operations, ensuring that our team meets and exceeds performance targets
Foster a positive and collaborative team environment where everyone feels valued and motivated
Handle customer inquiries and resolve issues promptly, ensuring a seamless experience for customers
Implement training programmes to enhance team skills and knowledge
Monitor team performance and provide constructive feedback to help individuals grow
Collaborate with other departments to improve processes and customer satisfaction

What we offer

Hybrid work
Free on-site parking
24 days annual leave + Bank holidays
Development opportunities to grow your skills and career

Fulltime

Bilingual Financial Customer Service Representative

As a Financial Bilingual Customer Service Representative, you will serve as a tr...

Location

Canada , Calgary

Salary:

21.17 USD / Hour

NTT DATA

Expiration Date

Until further notice

Requirements

Demonstrated passion for customer satisfaction excellence and prior experience is an asset
Fluent in English
Bilingual (French) is required
Interactive customer service environment required
Related experience in the food and/or retail industry considered an asset
Strong and developed oral and written communication skills, including typing, spelling, and grammar
Demonstrated ability to implement change efforts
Ability to learn new skills/concepts and apply this knowledge quickly and accurately
Advanced knowledge of PCs and familiarity with system navigation
Positive attitude and demonstrated ability to get along with others

Job Responsibility

Answer incoming telephone inquiries in accordance with Call Center guidelines
Follow up on escalated calls, as required
Submit fulfillments or research cases for callers’ inquiries if applicable
Identify and inform Supervisor of complaints as well as trends and opportunities to improve service levels, apparent by the nature and number of inquiries
Develop a thorough knowledge and understanding of the services offered by clients to their Shareholders and keep up to date on circumstances which affect the Shareholders
Ensure compliance with policies and procedures and regulatory requirements
Maintain a professional tone and positive attitude to callers
Responsible for answering calls for a baseline of 7 hours daily
A self-starter and takes initiative to take on new projects and additional responsibilities
Other duties and responsibilities as assigned

Fulltime

Financial Bilingual Customer Service Representative

The Bilingual Financial Customer Service Representative will be the first point ...

Location

Canada , Calgary

Salary:

18.00 - 20.90 CAD / Hour

NTT DATA

Expiration Date

Until further notice

Requirements

Demonstrated passion for customer satisfaction excellence and prior experience is an asset
Fluent in English
Bilingual (French) is required
Interactive customer service environment required
Related experience in the food and/or retail industry considered an asset
Strong and developed oral and written communication skills, including typing, spelling, and grammar
Demonstrated ability to implement change efforts
Ability to learn new skills/concepts and apply this knowledge quickly and accurately
Advanced knowledge of PCs and familiarity with system navigation
Positive attitude and demonstrated ability to get along with others

Job Responsibility

Answer incoming telephone inquiries in accordance with Call Center guidelines
Follow up on escalated calls, as required
Submit fulfillments or research cases for callers’ inquiries if applicable
Identify and inform Supervisor of complaints as well as trends and opportunities to improve service levels, apparent by the nature and number of inquiries
Develop a thorough knowledge and understanding of the services offered by clients to their Shareholders and keep up to date on circumstances which affect the Shareholders
Ensure compliance with policies and procedures and regulatory requirements
Maintain a professional tone and positive attitude to callers
Responsible for answering calls for a baseline of 7 hours daily
A self-starter and takes initiative to take on new projects and additional responsibilities
Other duties and responsibilities as assigned

Fulltime

New

Bell attendant

Location

Canada , Montreal

Salary:

Not provided

Four Seasons

Expiration Date

Until further notice

Requirements

Available to work at any shift including, morning, afternoon, evening and overnight
Ability to communicate in French
a beginner level of English is sufficient to answer simple requests and ensure that they are addressed correctly
Basic knowledge of Downtown Montréal as well as its main cultural and culinary points of interest
Have a good resistance to stress and manage it positively and effectively
Be comfortable in a fast-paced environment
Demonstrate a very good team spirit
Interest and ability to provide outstanding service to our internal, external customers and our suppliers
Be organized, meticulous and resourceful
1-2 years’ experience in a similar position

Job Responsibility

Welcome guests arriving at the hotel, if possible by using their name
Manage guest luggage from time of arrival till time of departure. Direct guests to the front desk
Ensure proper flow of traffic within the area around the hotel and direct cars and taxis accordingly
Help guests with itineraries, recommendations and information about the city and its activities. Call taxis when requested to. Transport guest luggage
Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible
assist customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events
Greet all persons who pass by the hotel’s entrance and offer them assistance
Complies with Four Seasons’ Category One and Category Two Work Rules and Standards of Conduct as set forth in Employee Manual
Works harmoniously and professionally with co-workers and supervisors
Provides a high level of cleanliness in the lobby and luggage storage room

What we offer

Comprehensive health benefits (dental, vision, life insurance, prescriptions, etc.)
Discounts at MARCUS Restaurant and the Guerlain Spa
Employee recognition programs (Employee of the Month, anniversary celebrations, etc.)
Complimentary meals per shift at Café 1440
Employer-contributed retirement plan
Paid vacation plus two additional floating holidays per year
Strong training and development programs
Employee travel program, including complimentary stays at Four Seasons properties worldwide (based on tenure and availability)

Fulltime

Bilingual Financial Customer Service Representative

The Bilingual Financial Customer Service Representative will be the first point ...

Location

Canada , Calgary

Salary:

21.17 CAD / Hour

NTT DATA

Expiration Date

Until further notice

Requirements

Demonstrated passion for customer satisfaction excellence and prior experience is an asset
Fluent in English
Bilingual (French) is required
Interactive customer service environment required
Related experience in the food and/or retail industry considered an asset
Strong and developed oral and written communication skills, including typing, spelling, and grammar
Demonstrated ability to implement change efforts
Ability to learn new skills/concepts and apply this knowledge quickly and accurately
Advanced knowledge of PCs and familiarity with system navigation
Positive attitude and demonstrated ability to get along with others

Job Responsibility

Answer incoming telephone inquiries in accordance with Call Center guidelines
Follow up on escalated calls, as required
Submit fulfillments or research cases for callers’ inquiries if applicable
Identify and inform Supervisor of complaints as well as trends and opportunities to improve service levels, apparent by the nature and number of inquiries
Develop a thorough knowledge and understanding of the services offered by clients to their Shareholders and keep up to date on circumstances which affect the Shareholders
Ensure compliance with policies and procedures and regulatory requirements
Maintain a professional tone and positive attitude to callers
Responsible for answering calls for a baseline of 7 hours daily
A self-starter and takes initiative to take on new projects and additional responsibilities
Other duties and responsibilities as assigned

Fulltime

Reservations Clerk

Process all reservation requests, changes, and cancellations received by phone, ...

Location

Canada , Montreal

Salary:

31.44 - 34.93 CAD / Hour

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or G.E.D. equivalent
No related work experience
No supervisory experience
No license or certification required
Must speak English and French
Knowledge of Marriott system an asset

Job Responsibility

Process all reservation requests, changes, and cancellations received by phone, fax, or mail
Identify guest reservation needs and determine appropriate room type
Verify availability of room type and rate
Explain guarantee, special rate, and cancellation policies to callers
Accommodate and document special requests
Answer questions about property facilities/services and room accommodations
Follow sales techniques to maximize revenue
Input and access data in reservation system
Indicate special room reservation types by inputting correct code and rate
Follow proper escalation procedures when addressing guest concerns

What we offer

Flexible schedule, 3 days per week or more

Parttime

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French Customer Service Supervisor

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