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French Customer Service Advisor

United Kingdom, Romsey 27500.00 GBP / Year · Job Posted April 23, 2026
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Job Description

Our client is looking for a French Speaking Customer Support Advisor with a track record of delivering high-quality Customer Service, ideally online and over the phone, and who are comfortable in a fast-paced environment. You will help resolve enquiries for both potential and existing customers across a range of channels, including Phone, Text Support, social media, and Email. This role will work with the French market, so a fluent French speaker is required. The role would start in February and is a 6-month contract initially.

Job Responsibility

  • Reply to customer enquiries via a digital ticketing system through a range of channels
  • Provide high-quality answers to queries to ensure they are resolved quickly and efficiently
  • Always follow standard processes to ensure a smooth experience with returns, exchanges, etc.
  • Work collaboratively with teams across the business to uphold and improve customer service ratings

Requirements

  • Fluent French speaking and written
  • Extensive customer service experience
  • Great eye for detail
  • Positive approach and creative thinker
  • Enthusiastic and self-motivated

What we offer

  • Breakfast supplied daily
  • Free parking
  • Free refreshments and snacks
  • Casual dress code
  • Amazing working environment
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