French Customer Care Specialist Job at Randstad (Thessaloniki)

French Accounting Implementation Specialist

You will be part of the Customer Experience team, a multicultural team of over 5...

Location

Spain , Valencia

Salary:

22000.00 - 24000.00 EUR / Year

Avantio

Expiration Date

Until further notice

Requirements

Native French speaker with strong communication skills
High level of English or Spanish
Solid background in accounting, ideally with experience in the real estate or vacation rental industry
Passion for customer care and user experience
Ability to document processes clearly and effectively
Proactive, analytical, and motivated to contribute to product evolution
Training in accounting, finance, or something similar

Job Responsibility

Train and guide our customers in the use of the accounting module of our software
Provide specialized support by resolving questions, investigating issues, and documenting solutions
Create clear and practical documentation for both internal teams and customers to ensure efficient use of the module
Act as the key accounting reference for our customers, gathering their feedback and insights
Collaborate with the Product team, ensuring customer feedback is prioritized and translated into meaningful improvements to the accounting module

What we offer

Fresh fruit at the office, coffee, tea, and several types of milk
Ping-pong table and fun Xmas dinners
Hybrid work (3 days at home, 2 at the office each week)
Flexible working hours
An afternoon off for children's birthdays, and support during their first days at school
Free Spanish and English lessons, as well as training on tools and skills relevant to your role and team
Carsharing: the possibility of giving your colleagues a lift in your car (monthly extra from the company), or you can travel to work with colleagues for free
22 days of PTO + 24th and 31st of December
Reduced price in several services just for belonging to Avantio: health insurance, healthy meals at the office, MyRealFood App, gym, and outdoor sports

Fulltime

Claims Experience Specialist

The Claims Experience team is responsible for providing premium support for our ...

Location

Canada

Salary:

63000.00 CAD / Year

Airbnb

Expiration Date

Until further notice

Requirements

5+ years in a fintech or customer experience role
Minimum of 1+ years experience handling insurance claims, preferably including first and third party property damage claims
Proficiency in both English and in French (must be able to handle technical claims discussions in French)
Critical thinking skills with a proven track record in solving challenging customer problems and making claims decisions with consistency and fairness whilst adhering to policy terms and workflows
Strong verbal and written communication skills with experience interacting with customers through multiple channels including email, messaging and phone
Active listening skills to understand user needs and provide personalized recommendations and assistance
Ability to explain complex and sensitive issues to customers with confidence and clarity
Analytical skills with the ability to organize and work independently with rapidly changing priorities
Negotiation skills to ensure customer issues are resolved in a timely and efficient manner
Solution and outcome-oriented with an ability to balance fraud prevention alongside a positive user experience

Job Responsibility

Evaluate, investigate and resolve claims submitted across our AirCover products (including but not limited to Host Damage Protection claims) including claims of high value and complexity that require complex investigation and negotiations to reach satisfactory outcomes
Closely monitor for fraud detection and mitigate risks associated with bad actors to protect the Airbnb brand and community
Verify all relevant facts and evidence to determine case resolution outcomes whilst following internal policies and workflows
Go above and beyond to create personalized interactions and exceptional premium support throughout the end-to-end claims process, tailoring the experience offered whilst ensuring each user’s needs and preferences are met with the highest level of care and attention
Provide continuous education and guidance for users about our Aircover products, terms and policies to enable the seamless resolution of their requests
Work closely with stakeholders and third party claims administrators to align on case strategies and ensure a timely resolution is reached for our users
Communicate regularly with Supervisors and Manager to provide feedback on the status of claims
Maintain high levels of confidentiality whilst conducting investigations
Identify gaps in workflow, process or policy whilst striving to provide upward feedback as required to further improve the experience for our customers
Act as subject matter expert for change initiatives and/or cross functional projects taking place across the Aircover Scaled Ops and Optimization org, including assisting internal stakeholders to test, refine, ideate, and deploy new internal products and processes

What we offer

bonus
equity
benefits
Employee Travel Credits

Fulltime

Customer Care Specialist

We're looking for a driven and enthusiastic Customer Care for French and EMEA ma...

Location

Spain , Barcelona

Salary:

Not provided

Bsport

Expiration Date

Until further notice

Requirements

Have proficiency in French as your primary language and are fluent and or native in English
Excellent communication skills and a customer-centric mindset
Prior experience in customer support or a similar role (experience with Intercom or similar customer support platforms is a plus)
Demonstrate strong multitasking skills, effective prioritization, and adaptability in a dynamic environment

Job Responsibility

Assist customers : Respond promptly and professionally to customer inquiries via Intercom and email, providing friendly, solutions-focused support to resolve issues effectively.
Product Knowledge: Resolve issues efficiently, leveraging in-depth product knowledge.
Documentation and collaboration: Collaborate with cross-functional teams and stakeholders to ensure a seamless customer experience, maintain thorough records of interactions, and continuously improve our services.

What we offer

Vibrant office in Passatge St. Joan, Barcelona with free drinks and snacks
Flexible working model – hybrid setup with 1 remote day per week, plus 15 extra remote days per year
Health insurance fully covered by the company
Fitness perks – enjoy a special discount at a local gym
A diverse, collaborative workplace - join an international team
Feel supported with paid sick leave

Fulltime

Customer Care Specialist French Market - Barcelona

Join our Movement and Champion Restaurant Culture! At TheFork we believe that th...

Location

Spain , Barcelona

Salary:

Not provided

Tripadvisor

Expiration Date

Until further notice

Requirements

Based in Barcelona
Native level of French and fluent in English
An open minded person with a high level of communication skills
Care about customer needs and always try to make their experience unique and satisfactory
Knowledge in CRM tools
Experienced in a customer support environment

Job Responsibility

Answer incoming requests via phone, email and chat
Assist our customers on questions about our electronic reservation book, our website or app
Put yourself in the customer's shoes and provide the most suitable answer or solution according to their specific needs

What we offer

An awesome team
A permanent contract
Flexible working environment (2 days home office per week + up to 4 total weeks additional flexibility during the summer period and in December to work fully remotely)
Competitive fixed salary and bonus
Lunch vouchers available for each working day
International teams and a multicultural environment spanning 10 offices across Europe
Highly inclusive working environment
Lifestyle benefits that can be used to reimburse expenses related to physical and leisure activities, family support, travel etc
Continuous learning and development programs
Free access to the Calm app

Fulltime

Senior P&C Services Specialist

In the P&C team, together with Junior Specialists, Specialists, and other Senior...

Location

Poland , Poznań

Salary:

Not provided

IKEA

Expiration Date

Until further notice

Requirements

you are looking for an employer who guarantees a sense of security, stability, diversity, and openness to others
caring for the planet and doing things with people in mind are important for you
you are authentic in interactions with others and want to be able to pursue your passions
you enjoy taking the initiative and you do not shy away from a challenge
you see yourself in the role of Internal Trainer, coach, or mentor for your co-workers
you have Personnel Administration and Payroll experience, and you feel confident in this field
you know how to work with a ticket system
you are familiar with retirement and pension funds law, labor law
SAP HR system is well known to you
you are fluent in English and/or French

Job Responsibility

Team Leader’s morning briefing/catch-up with the team
processing of ongoing orders from the country, e.g. a request for a change to an employee’s employment terms in the systems
contacting the national HR unit, e.g. clarification of an error in an insurance application
further processing in the system
FIKA, that is a coffee break (virtual or on the office patio)
weekly team meeting, e.g. to discuss current topics, holiday plans, important instructions from the Business Partner
work in Excel, e.g. extracting a report from the system
conversation with your Buddy (your mentor during the onboarding), e.g. sharing the next bit of knowledge about a given process
lunch (if in the office, then with the team)
self-study, e.g. e-learning concerning cultural differences or Excel carried out via a training platform

What we offer

hybrid working model
fantastic office furnished with IKEA furniture, divided into zones for work and relaxation and creative collaboration
free underground parking with electric charger and bicycle parking
stable employment (employment contract)
flexible terms of employment (depending on the team – full-time and part-time)
flexible working hours (we start work between 7 and 10 a.m.)
homework allowance
cafeteria system – a pool of benefits to choose from (e.g. Multisport card, cinema tickets, shopping vouchers, medical package for relatives)
Tack! loyalty program for employees – working with us longer earns you an additional financial bonus
private medical care for IKEA employees and their families

Bilingual Technical Sales Specialist

As a Technical Sales Specialist, you will support our client’s suite of products...

Location

Canada

Salary:

16.20 - 17.70 CAD / Hour

NTT DATA

Expiration Date

Until further notice

Requirements

Experience in Customer Care, Retention, Inbound Sales, or Outbound Sales is required
A flexible schedule (including evenings and weekends)
Strong communication skills (verbal and written) with the ability to clearly explain products, pricing, and solutions
Proven ability to meet or exceed performance targets in a fast‑paced environment
An ability to build rapport with customers
An ability to multitask while managing call flows and maintaining accuracy
An ability to navigate multiple computer systems
An ability to meet or exceed key performance indicators (KPIs) such as sales targets, retention goals, call quality, and productivity metrics
An ability to work in a target-driven environment
High Speed internet with a minimum 30mb/s download and 10mb/s upload speeds (No Satellite Internet)

Job Responsibility

Connect with customers from coast-to-coast
Conduct outbound calls for customer retention, sales, and services
Promote and recommend the latest products and services to customers on outbound sales queues
Manage call flows, provide first call resolution and satisfying customer expectations
Strive to understand the customer’s situation and recognize the customer’s needs while providing customized solutions
Create a need by educating customers on product & services and execute business strategy that meets or exceeds financial objectives
Meeting key performance indicators
Following up with customers to ensure customer satisfaction and expanding sales opportunities
Take accountability, and the appropriate action, to resolve customer issues efficiently and effectively as if they were your own
Accurately resolve customer questions with a high level of professionalism

What we offer

All equipment required for you to be successful in your role
Virtual paid training
Comprehensive benefits package (medical, vision, and dental)
Employee Assistance Program
RRSP program options
Short- and Long-Term Disability options
Rewards and Recognition programs
Internal career advancement opportunities

Fulltime

New

Bilingual Technical Sales Specialist (French/English)

As a Technical Sales Specialist, you will support our client’s suite of products...

Location

Canada , Ottawa

Salary:

19.35 - 20.35 CAD / Hour

NTT DATA

Expiration Date

Until further notice

Requirements

Experience in Customer Care, Retention, Inbound Sales, or Outbound Sales is required
A flexible schedule (including evenings and weekends)
Strong communication skills (verbal and written) with the ability to clearly explain products, pricing, and solutions
Proven ability to meet or exceed performance targets in a fast‑paced environment
An ability to build rapport with customers
An ability to multitask while managing call flows and maintaining accuracy
An ability to navigate multiple computer systems
An ability to meet or exceed key performance indicators (KPIs) such as sales targets, retention goals, call quality, and productivity metrics
An ability to work in a target-driven environment
High Speed internet with a minimum 30mb/s download and 10mb/s upload speeds (No Satellite Internet)

Job Responsibility

Connect with customers from coast-to-coast
Conduct outbound calls for customer retention, sales, and services
Promote and recommend the latest products and services to customers on outbound sales queues
Manage call flows, provide first call resolution and satisfying customer expectations
Strive to understand the customer’s situation and recognize the customer’s needs while providing customized solutions
Create a need by educating customers on product & services and execute business strategy that meets or exceeds financial objectives
Meeting key performance indicators
Following up with customers to ensure customer satisfaction and expanding sales opportunities
Take accountability, and the appropriate action, to resolve customer issues efficiently and effectively as if they were your own
Accurately resolve customer questions with a high level of professionalism

Fulltime

Uber Rides Support Specialist (French Speaker)

The Community Operations organization at Uber is responsible for delivering worl...

Location

Portugal , Lisbon

Salary:

Not provided

Uber

Expiration Date

Until further notice

Requirements

Language Proficiency: Professional proficiency in both French and English is required
Professional Experience: At least 6 months of experience in retail, hospitality, or a customer service environment (in-person or contact center)
Adaptability: Comfortable and efficient when operating across multiple communication modalities (phone, email, and chat)
Technical Literacy: Strong basic computer skills and familiarity with digital support tools
Communication: Excellent verbal and written communication skills
Customer Centricity: A strong "customer-first" mindset with a focus on delivering excellent service
Executional Excellence: A proven track record of meeting performance targets and maintaining quality standards
Problem Solving: Ability to think critically and resolve issues within defined workflows

Job Responsibility

Omnichannel Support: Provide high-quality virtual customer support through ticket systems (chat and email) and potentially via phone
Effective Resolution: Resolve low-to-medium complexity customer issues by following established procedures and guidelines
Customer Advocacy: Ensure high customer satisfaction by demonstrating empathy and care while solving customer concerns
Continuous Improvement: Perform root cause analysis on specific cases and present findings to improve the overall customer journey
Operational Stability: Work within a stable line of business characterized by low ambiguity and well-documented support procedures

Fulltime

French Customer Care Specialist

Randstad

Location:
Greece , Thessaloniki

Category:
Customer Service

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
January 11, 2026

Expiration:
December 30, 2026

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