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French Customer Care Representative

United Kingdom, Ashford · Job Posted June 03, 2026
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Job Description

Are you fluent in French and English? Do you have exceptional Customer service skills? If so, we have the ideal Permanent position for you. As a French speaking Customer Care Representative, you will be at the heart of building strong customer relationships enabling you to bring the voice of the customer to the site and ensuring that assigned customers' requirements are met in the most efficient and cost-effective way.

Job Responsibility

  • Building strong customer relationships by providing support for assigned customers, to manage customer expectations and actively work with the Customer Care Team on customer intimacy and delivering superior customer experiences
  • Displaying account management expertise by carrying out requests for changes and dealing with enquiries from internal and external customers. Preparing debit and credit notes, processing customer complaints and returns. Updating and maintaining accurate customer records, including customer specific information, contracts, labelling, packaging, and stock requirements
  • Participating in continuous improvement initiatives by continuously identifying opportunities for improvement within Customer Care and taking part in projects when relevant
  • Collaborating with Planning on information relating to demand planning and stock positions, actively participating in demand planning meetings. Proactively asking for and acting on customer feedback

Requirements

  • Fluent French speaker
  • Excellent customer service experience
  • University Degree, or equivalent experience, in business, supply chain or operations management or related discipline is desirable
  • Good knowledge and working experience in Exports or International Trade (incoterms, shipping terms etc.)
  • Ability to work under pressure and deal with ambiguity
  • Excellent attention to detail
  • An efficient personality with strong time management, administration, and customer skills
  • Microsoft Office expertise
  • Experience of using operations management software i.e. SAP or similar

What we offer

  • 25 days annual leave + Bank holidays
  • Profit Sharing Plan Bonus
  • Company Pension
  • Employee Assistance Programme
  • Life Assurance and Group Income Protection Cover
  • Private Healthcare Scheme
  • Travel Insurance
  • Subsidised food and free fruit
  • Cycle to Work
  • Enhanced Maternity and Paternity Provisions
  • Free onsite parking
  • Occupational Health
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