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As the Crew and Information Controller, you'll play a critical role in ensuring the smooth and efficient operation of rail services. The role combines responsibility for the real‑time allocation of drivers and train crew to shuttle services with the accurate management and communication of operational information. Working within the Railway Control Centre (RCC), you will support service delivery by optimising resources, adapting plans during unexpected events, and ensuring timely, accurate information is communicated to internal teams and external partners in both the UK and France.
Job Responsibility
Ensure crews are available and ready to start their shifts and arrange appropriate cover
Allocate drivers and train crew to shuttle services in real time
Communicate effectively with both UK and French crews
Optimise the use of crews and reserves across depots
Produce space-time graphs and traffic forecasts during service disruption
Ensure compliance with crew working rules and agreements
Support service quality through effective crew and rolling stock adjustments
Respond to operational requests from crews, TCC and ODM
Monitor rail operations using control systems
Identify causes of delays and failures
Communicate operational updates to relevant departments and external partners
Log delays, schedule changes, and operational events within the Information System
Assign rake numbers and manage platform changes
Communicate service updates via SMS
Comply with all applicable safety documentation and keep digital records up to date
Requirements
French language
English language
Ability to work shift-working (2 earlies, 2 lates, 2 nights)
Relevant experience in crew or information control (implied by role)