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French Crew & Information Controller

United Kingdom, Folkestone 42543.00 GBP / Year · Job Posted June 29, 2026
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Job Description

As the Crew and Information Controller, you'll play a critical role in ensuring the smooth and efficient operation of rail services. The role combines responsibility for the real‑time allocation of drivers and train crew to shuttle services with the accurate management and communication of operational information. Working within the Railway Control Centre (RCC), you will support service delivery by optimising resources, adapting plans during unexpected events, and ensuring timely, accurate information is communicated to internal teams and external partners in both the UK and France.

Job Responsibility

  • Ensure crews are available and ready to start their shifts and arrange appropriate cover
  • Allocate drivers and train crew to shuttle services in real time
  • Communicate effectively with both UK and French crews
  • Optimise the use of crews and reserves across depots
  • Produce space-time graphs and traffic forecasts during service disruption
  • Ensure compliance with crew working rules and agreements
  • Support service quality through effective crew and rolling stock adjustments
  • Respond to operational requests from crews, TCC and ODM
  • Monitor rail operations using control systems
  • Identify causes of delays and failures
  • Communicate operational updates to relevant departments and external partners
  • Log delays, schedule changes, and operational events within the Information System
  • Assign rake numbers and manage platform changes
  • Communicate service updates via SMS
  • Comply with all applicable safety documentation and keep digital records up to date

Requirements

  • French language
  • English language
  • Ability to work shift-working (2 earlies, 2 lates, 2 nights)
  • Relevant experience in crew or information control (implied by role)
  • Safety competency

What we offer

  • 25 days annual leave
  • 26 hours of additional leave per annum
  • Summer leave - up to 2 days
  • Annual general bonus (6% maximum)
  • Non-Contributory Private Healthcare Scheme
  • Workplace pension scheme (min 4.0% employee / 6.0% employer)
  • Income protection
  • Private medical insurance
  • Healthcare Cash Plan
  • Permanent Disability Insurance Scheme
  • Life Assurance
  • Company Share Incentive Plan
  • Subsidised catering + free tea and coffee
  • Travel Card (Employee and partner)
  • Uniform provided
  • Counselling Service
  • Free Car Parking

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