French Bilingual Remote Collections Specialist Job at Robert Half (Birmingham)

Job Description

We are seeking a detail-oriented and customer-focused French Bilingual Remote Collections Specialist to manage outstanding accounts receivable balances and support timely payment resolution. This role is responsible for communicating with customers in both French and English, following up on overdue accounts, resolving billing issues, and maintaining accurate collection records. The ideal candidate is skilled in negotiation, highly organized, and comfortable working independently in a remote environment.

Job Responsibility

Contact customers by phone, email, and written correspondence to follow up on past-due invoices
Communicate professionally in French and English with clients regarding account balances and payment arrangements
Review aging reports and prioritize collection efforts based on account status
Investigate and resolve customer billing disputes, payment discrepancies, and account issues
Document all collection activity, customer communications, and payment commitments in the appropriate system
Collaborate with internal teams such as accounts receivable, billing, customer service, and sales to resolve account concerns
Negotiate payment plans when appropriate and monitor adherence to agreed terms
Maintain a high level of professionalism and customer service while meeting collection targets
Reconcile customer accounts and ensure account information is accurate and up to date
Escalate high-risk or severely delinquent accounts as needed
Support month-end reporting and other administrative tasks related to collections

Requirements

Fluency in French and English, both written and verbal
Previous experience in collections, accounts receivable, customer service, or credit and collections
Strong communication, negotiation, and conflict-resolution skills
Ability to manage difficult conversations with professionalism and tact
Proficiency with Microsoft Office, especially Excel, and experience using ERP or accounting systems
Strong attention to detail and organizational skills
Ability to work independently and manage priorities in a remote setting
High school diploma required
associate’s or bachelor’s degree preferred

Nice to have

Experience in a high-volume collections environment
Knowledge of accounts receivable processes and aging reports
Familiarity with ERP systems such as SAP, Oracle, NetSuite, or similar platforms
Experience supporting Canadian or international customers is a plus

What we offer

Medical, vision, dental, and life and disability insurance
401(k) plan

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French Bilingual Remote Collections Specialist

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