French Bilingual Patient Coordinator

• Acts as the primary point of contact for patients, physicians, and healthcare partners
• Manages high-volume inquiries via phone and email, ensuring professional handling of both inbound and outbound correspondence
• Triages and escalates complex issues to specialized staff (nurses, physicians, or managers) when necessary
• Serves as a program expert, providing overviews and answering treatment-related questions
• Manages appointment logistics, including verifying schedules and checking clinic/nurse availability
• Resolves patient concerns to ensure satisfaction and treatment adherence
• Ensures all filing and documentation are submitted correctly to designated programs and prescribers
• Navigates patient management systems to input data and track resources

• Fluency Level FRENCH AND ENGLISH is a must for the role
• Previous experience in customer service and/or related clinical environment
• working knowledge of medical terminology is an asset
• Ability to demonstrate good knowledge of computer software applications
• Outlook, Word, and Excel
• Typing and proofreading correspondence, forms, and other documents using computer software
• Ability to convey a positive and professional image to customers and team members
• Ability to think critically, multi-task and troubleshoot
• Maintain composure in high pressure situations, working well in high volume situations
• Capable of following an issue through to conclusion
• Strong active listening skills
• English proficiency is required for this position to effectively communicate with internal and external stakeholders
• Bilingualism (French and English) may be required depending on the specific role, location, and the needs of the organization

working knowledge of medical terminology is an asset

• Located Downtown Moncton
• Monday to Friday, 7.5hr
• $20-23/hr
• Temporary employment - possibility of extension or permanent opportunity
• 3month contract to start
• Work with a leading pharmaceutical company