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French Bilingual Customer Support Specialist II

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PartnerHero

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Location:
Philippines , Metro Manila

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

We are looking for a French Bilingual Customer Support Specialist II to deliver exceptional customer experiences through high-quality, empathetic, and solutions-driven support. This role supports customers via email, chat, and/or voice, handling more complex inquiries that require strong product knowledge, critical thinking, and excellent communication skills in both French and English. As a Level II specialist, you will act as a trusted problem-solver, support escalations, and help uphold service quality standards while working fully remote.

Job Responsibility:

  • Provide professional and timely customer support in French and English across assigned channels (email/chat/voice)
  • Resolve moderate to complex customer concerns, including account issues, billing questions, and product or service inquiries
  • Accurately document interactions, resolutions, and next steps in CRM and ticketing systems
  • Identify recurring issues and provide feedback to improve processes, knowledge bases, and customer experience
  • Adhere to SLA, QA, and compliance standards
  • Collaborate with internal teams (QA, Training, Ops) to ensure consistent service delivery
  • Act as a point of support for escalated or sensitive customer cases when needed

Requirements:

  • 2+ years of customer support experience, preferably in a BPO, SaaS, eCommerce, or tech-enabled environment
  • Fluent in French and English (written and spoken)
  • Proven ability to handle complex or escalated customer issues with professionalism and empathy
  • Strong written communication skills with attention to tone, clarity, and accuracy
  • Experience using CRM or ticketing tools (e.g., Zendesk, Salesforce, Freshdesk, or similar)
  • Comfortable working independently in a remote setup
  • Previous experience in a healthcare or healthcare-related support environment (e.g., patient support, health insurance, medical devices, telehealth platforms)
What we offer:
  • Competitive base salary
  • Generous paid time off
  • Comprehensive benefits package including medical, dental, and vision options
  • Training and professional development opportunities

Additional Information:

Job Posted:
January 02, 2026

Employment Type:
Fulltime
Work Type:
Remote work
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