French Bilingual Customer Service Representative Job at PartnerHero (Tegucigalpa or San Pedro Sula)

New

Customer Service Representative

As a Customer Experience Representative, you will be at the heart of the action,...

Location

Canada , Saint-Laurent

Salary:

52000.00 - 57000.00 CAD / Year

Randstad

Expiration Date

February 02, 2026

Requirements

Full proficiency in French and English, both spoken and written
Strong computer skills, with a solid knowledge of Microsoft Office software
At least one year of experience in a similar role
Excellent communication and interpersonal skills
Proven ability in time management and building professional relationships
Ability to work independently while contributing effectively to a team
Initiative, autonomy, and problem-solving skills
Ability to multitask in a fast-paced environment with a strong sense of urgency

Job Responsibility

Analyze and qualify customer inquiries before directing them to the appropriate service or sales representative
Log, track, and communicate customer interactions effectively
Follow up with leads and document the results of sales activities
Provide detailed information via phone, email, chat, or mail
Participate in internal training activities to deepen product and service knowledge
Make outbound calls and handle incoming sales-related calls
Perform any other tasks as needed by the company

What we offer

Comprehensive insurance: including medical, dental, vision, short-term and long-term disability, and life insurance
Attractive pension plan
Opportunities for advancement and continuous professional development
Tuition reimbursement for any program or course of your choice
Provision of necessary work equipment

Fulltime

New

Customer Service and Logistics Representative

Do you have a knack for customer service and an interest in logistics? If you're...

Location

Canada , Laval

Salary:

22.00 - 25.00 CAD / Hour

Randstad

Expiration Date

January 26, 2026

Requirements

1 to 3 years of experience in a customer service or call center role
Strong computer skills, including proficiency with SAP software
Bilingualism (French-English) is essential as you will be responsible for clients outside of Quebec
Excellent problem-solving skills and a high degree of autonomy
A strong sense of time management and the ability to work effectively in a team

Job Responsibility

Taking and processing orders for pickup and delivery
Constantly communicating with carriers to provide real-time order tracking to customers
Handling daily calls and maintaining excellent relationships with internal and external clients
Promptly addressing customer and carrier complaints, including escalation when needed
Monitoring carrier performance to identify optimization opportunities
Updating files and information in SAP software
Collaborating with sales, logistics, carrier teams, and clients

What we offer

Competitive Salary: $22 to $25 per hour
Schedule: Full-time position, 40 hours per week, Monday to Friday
Work Environment: 100% on-site in Laval to promote integration and teamwork
Job Security: 1 year Contract with a strong possibility of extension or permanent hire
Social Benefits: Eligible after just one week of work

Fulltime

New

Customer service and logistics representative

Do you have a knack for customer service and an interest in logistics? If you're...

Location

Canada , Laval

Salary:

22.00 - 25.00 CAD / Hour

Randstad

Expiration Date

January 26, 2026

Requirements

1 to 3 years of experience in a customer service or call center role
Strong computer skills, including proficiency with SAP software
Bilingualism (French-English) is essential as you will be responsible for clients outside of Quebec
Excellent problem-solving skills and a high degree of autonomy
A strong sense of time management and the ability to work effectively in a team

Job Responsibility

Taking and processing orders for pickup and delivery
Constantly communicating with carriers to provide real-time order tracking to customers
Handling daily calls and maintaining excellent relationships with internal and external clients
Promptly addressing customer and carrier complaints, including escalation when needed
Monitoring carrier performance to identify optimization opportunities
Updating files and information in SAP software
Collaborating with sales, logistics, carrier teams, and clients

What we offer

Competitive Salary: $22 to $25 per hour
Schedule: Full-time position, 40 hours per week, Monday to Friday
Work Environment: 100% on-site in Laval to promote integration and teamwork
Job Security: 1 year Contract with a strong possibility of extension or permanent hire
Social Benefits: Eligible after just one week of work

Fulltime

Bilingual French customer service representative

Are you passionate about helping people? Do you enjoy speaking to customers and ...

Location

Canada , Mississauga

Salary:

25.00 CAD / Hour

Randstad

Expiration Date

February 17, 2026

Requirements

Fluent in French and English
Minimum 1 year of call center experience
Self-motivated, quick learner, and tech-savvy

Job Responsibility

Receive inbound and outbound calls, handling up to 50 per day
Provide exceptional customer service in English and French via phone and email
Process orders and handle escalations and inquiries
Collaborate with healthcare professionals
Achieve key performance indicators and maintain exceptional service on all interactions

What we offer

No weekend or late evening work
Comprehensive training provided
Professional work environment
Opportunities for for contract extension
Competitive hourly wage of $25/hour
Accessible Mississauga location
On-site cafe subsidized pricing
On-site gym

Fulltime

Remote Bilingual Customer Service Representative – Loyalty Program

Are you passionate about delivering exceptional customer service? Do you thrive ...

Location

Canada , Toronto

Salary:

20.00 CAD / Hour

Randstad

Expiration Date

February 16, 2026

Requirements

Bilingual agents fluent in English and French
with a STABLE work history
at least 2.5 years of on-phone customer service experience / call center experience
Tech-Savvy: Comfortable using Outlook, Teams, Excel, and CRM/call center software
Strong Problem-Solving Skills: Ability to adapt and provide solutions to customer needs
Positive & Professional Attitude: Maintain a friendly tone and handle calls with empathy and patience
Open to Feedback & Growth: Willingness to learn and apply coaching for continuous improvement
Internet Connection: A wired internet connection is required (WiFi is not encouraged)
Successful candidates need to clear the Criminal and Credit check during onboarding

Job Responsibility

Assist customers across Canada with loyalty program redemptions, order status inquiries, fraud concerns, and account updates
Provide site navigation support and answer general account questions
Process transactions and ensure accurate documentation of all interactions
Deliver exceptional customer service with a professional and friendly approach
Collaborate with team members and supervisors to enhance service quality
Apply feedback to continuously improve performance
Communicate effectively in both English and French to support a bilingual customer base

What we offer

Work-Life Balance: Enjoy the flexibility of a 100% remote role with no office days
Comprehensive Benefits: Upon achieving permanent status, receive 100% employer-paid health care, an EAP, a pension plan, paid holidays (including your birthday!), vacation, and additional care days
Career Growth: This contract is designed to lead to a permanent offer with enhanced benefits, an attractive bonus structure, and amazing career opportunities for promotion and training
Competitive Pay & Bonuses: Start at $20/hour with a potential increase after 6 months based on performance. Earn additional rewards through a bonus program based on quality and call handling
Recognition Program: Earn points to exchange for gift cards or credits
Training & Development: Receive 3 weeks of dedicated training to set you up for success

Fulltime

Bilingual Customer Service Representative

Embark on a rewarding career as a Bilingual Customer Service Representative at a...

Location

Canada , Concord

Salary:

22.00 CAD / Hour

Randstad

Expiration Date

February 15, 2026

Requirements

Fluent in English and French, with superior reading and writing skills
A background in customer service or insurance is preferred, preplanning is an asset
Demonstrate exceptional communication skills, with a knack for active listening and problem-solving
Tech-savvy with a willingness to adapt to new technologies, software and AI functions
Thrive in a team-oriented environment, ready to collaborate for mutual success
Professional appearance
Ability to work in a fast paced environment
Ability to follow instructions, procedures, and company guidelines

Job Responsibility

Provide exceptional customer service in English and French to a vast Canadian customer and client base
Manage new business, policy service, and claims while collaborating with various departments
Handle inbound and outbound calls, processing emails, and responding to fax requests
Guide families through sensitive situations, offering empathy and efficient support during difficult times
Proactively address and resolve customer inquiries, ensuring a seamless claims process and policy service
Collaborative team like environment with expectations to have cameras on
Agile, ability to adjust to new and changing business needs as the company grows

What we offer

Remote work opportunity
Great work-life balance
Excellent on-boarding process, with great training provided for the first month before going on the phones
Opportunity to be a part of an excellent organization, with a collaborative culture, focused on investment in their employees
Opportunity for permanency with salary increase, benefits, and paid time off from day 1

Fulltime

Bilingual Customer Service Representative

Do you have a passion for customer service? Do you enjoy problem-solving? Are yo...

Location

Canada , Markham

Salary:

25.00 CAD / Hour

Randstad

Expiration Date

February 15, 2026

Requirements

Fluent in English and French (mandatory)
Minimum 2 years of experience in a call center environment OR a financial services company
Prior experience in financial customer service (preferred)
Exceptional problem-solving and communication skills
Experience with IVR systems an asset
Ability to work on multiple systems at one time
High attention to detail
Quiet office space free from distractions

Job Responsibility

Delivering top-tier customer service via phone
Responding to inbound customer inquiries
Conducting outbound calls for follow-up purposes
Assist customers with troubleshooting, promotions, and complaints
Guiding customers through the application process
Upholding company policies and standards

What we offer

Full-time hours between Monday and Friday
No weekends
Growing organization
Comprehensive training program
Supportive management team with an open-door policy
Collaborative and energetic team environment
Fully Remote
Equipment provided

Fulltime

Bilingual Customer Service Representative

This is more than a standard call-center role; it's a unique opportunity to act ...

Location

Canada , Mississauga

Salary:

55000.00 - 60000.00 CAD / Year

Randstad

Expiration Date

February 12, 2026

Requirements

High-level professional fluency in French and English (written and verbal) is mandatory, including the ability to professionally deliver difficult news
Exceptional problem-solving, critical thinking, and common-sense decision-making abilities
Strong basic computer proficiency, including composing professional emails (Outlook), managing calendar invites (Teams), and internet-based research (Google/AI tools)
High degree of curiosity and investigative mindset to dig deeper into customer issues and claims
Ability to work autonomously and manage a claims portfolio, prioritizing resolution without excessive escalation

Job Responsibility

Manage incoming customer claims via email and phone related to loss or damage of household goods
Conduct thorough investigations, acting as a 'forensic investigator,' by reviewing claim documentation and analyzing supporting materials like photos
Determine the fair course of action for each claim (replacement, repair, or denial) based on investigation and company policy
Communicate claim decisions to customers clearly, concisely, and professionally, maintaining composure and standing firm when necessary
Collaborate with other internal departments to gather necessary information for claim resolution
Maintain accurate and detailed records of all customer interactions and claim status in the internal system

What we offer

Competitive base salary with willingness to negotiate for the ideal Customer Care candidate
Guaranteed 35-hour work week, promoting work-life balance (flexible start times between 8:00 AM and 9:00 AM ending between 4:00PM-5:00PM)
Be part of a Canadian-owned company with decades of stability and a strong, recognized presence in the industry
Supportive, family-feel, and laid-back corporate culture with long-tenured employees and a casual dress code
Excellent opportunities for growth both within the Customer Care department and across other departments in the organization
Accessibility to the Mississauga office via transit and highways (Highway 410 area)
On-site perks, including an on-site gym, large cafeteria, social events, and a secure facility

Fulltime

French Bilingual Customer Service Representative

PartnerHero

Location:
Honduras , Tegucigalpa or San Pedro Sula

Category:
Customer Service

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
January 02, 2026

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Job Posted:January 02, 2026

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