French Bilingual Customer Service Representative Job at PartnerHero (Tegucigalpa or San Pedro Sula)

Customer Care Representative

Join a stable company specializing in flexible packaging for the food sector in ...

Location

Canada , Saint-Léonard

Salary:

55000.00 - 70000.00 CAD / Year

Randstad

Expiration Date

February 23, 2026

Requirements

Significant experience in B2B Customer Service (Business to Business) to understand the dedicated relationship dynamic (not based on a script)
Fluent proficiency in both English and French (spoken and written)
Ability to handle pressure from buyers in the food industry, who can be direct and demanding, without taking criticisms personally

Job Responsibility

Order and Information Management: Enter, manage, and follow up on orders and technical information requests via phone and email
Proactive Communication: Liaise between clients (buyers), internal sales representatives, and the Production Planning department
Resolution and Follow-up: Communicate statuses, production delays, or unforeseen situations to clients (often a more difficult aspect, requiring composure)
Complaints: Manage initial client complaints and ensure coordination of responses
Systems: Use internal systems (QD) and the SalesForce CRM for documentation and follow-up

What we offer

Bonus: Access to a bonus based on the company's overall performance
Career Growth: Clear possibility of advancement towards Sales roles in the medium term
Flexibility: 37.5-hour work week with some flexibility on arrival times (between 6 a.m. and 9 a.m.)
Environment: Positive work atmosphere with a strong retention culture and a non-micromanagement style
Accessibility: Accessible by public transport and parking available on site (including Communauto parking)

Fulltime

!

Customer Service Team Lead

Are you a leader passionate about talent development and optimizing the customer...

Location

Canada , Saint-Laurent

Salary:

85000.00 - 90000.00 CAD / Year

Randstad

Expiration Date

February 19, 2026

Requirements

University degree (BAC) or college diploma (DEC) in a relevant field (IT, Customer Service, Administration) or equivalent professional experience
Minimum of two (2) years of confirmed experience in team management, ideally within a customer service or Information Technology (IT) support context
Bilinguism (French and English), both spoken and written
Mobilizing leadership, excellent abilities in communication, coaching, and conflict resolution
Strong sense of organization, pronounced customer orientation, and demonstrated ability to effectively manage multiple priorities in a growing environment

Job Responsibility

Coaching, motivating, and developing a team of representatives, while ensuring proactive and optimal management of schedules, tasks, and priorities
Monitoring service performance using key indicators (such as satisfaction and resolution rate) and designing and implementing continuous improvement plans
Fostering open communication, a healthy collaborative environment, and a culture of constructive feedback within the team
Taking full responsibility for the training, integration, and continuous professional development of your team members
Managing the most complex customer situations and requests with agility and professionalism, while ensuring seamless coordination with relevant internal departments
Developing and presenting clear, strategic reports detailing the service's key results, performance, and initiatives
Actively contributing to the evolution and improvement of internal processes to elevate the overall customer experience

What we offer

Comprehensive group insurance
Group RRSP program
Vacation time based on experience
Paid days off during the holiday season
Easy access by public transit and private parking available
Stimulating, collaborative, and stress-free work environment, fostering a family-like atmosphere
Numerous opportunities for continuous professional development

Fulltime

Technical Publications, Sales and Customer Service Analyst

Location

Canada , Dorval

Salary:

Not provided

Bombardier

Expiration Date

Until further notice

Requirements

Proficient with Microsoft Office suite (Word, Excel, PowerPoint, Access and Project)
Familiar with the usage of SAP, Salesforce and sales forecasting and subscription management systems/software
Technical or University diploma and experience as a sales representative
Bilingual (French and English)
Organized and manage time efficiently, while working toward aggressive deadlines
Excellent interpersonal, communication, and presentation skills
Team player
Work independently with little supervision and make sound decisions
Demonstrated ability to think both analytically and creatively
Innovative and have entrepreneurial skills

Job Responsibility

Develop, lead and implement strategic initiatives to drive sales and continuously hit and exceed objectives
Coordinate sales effort with team members and various stakeholders
Solicit our customers to offer business solution appropriate to their needs
Ensure account management and coordination of key customer accounts under existing contract
Provide account management and coordination of key customer accounts and contracts
Maintain client records and data integrity in the subscription management system in place
Develop methods and strategies for assessing large amounts of data cleansing and data integrity
Prepare daily, weekly, monthly, quarterly, and annual sales reviews
Provide customized reports and recommendations supporting ongoing business decisions or initiatives
Perform needs analysis of existing/potential customers

What we offer

Insurance plans (Dental, medical, life insurance, disability, and more)
Competitive base salary
Retirement savings plan
Employee Assistance Program
Tele Health Program

Fulltime

Seasonal French Bilingual Tax Expert

Ready for a new seasonal opportunity with the #1 tax software company in Canada?...

Location

Canada

Salary:

24.50 - 33.50 CAD / Hour

Intuit

Expiration Date

Until further notice

Requirements

Minimum of 2+ years of paid professional tax preparation experience
Must provide CRA RepID (representative identifier) upon successful onboarding
Experience utilizing professional tax software to prepare and file personal tax returns, including those with complex elements such as employment, self-employment, rental income, investments, T1135 forms, foreign income, and various credits and deductions
Passionate about helping clients navigate the complexities of taxation
Excellent customer service skills
Willing and available to work a flexible schedule with a minimum of 20 hours per week
Proficiency in both English and French
Tax Expertise - Demonstrates a fundamental understanding of tax laws and concepts
Effective Communication - Uses written and verbal communication skills to provide quality service
Complex Problem Solving - Demonstrates commitment to understanding customer problems

Job Responsibility

Help customers complete their taxes using Intuit TurboTax products
Provide tax guidance and review personal tax returns for customers completing their tax return on their own
Full service return preparation
Manage product/software inquiries
Utilize government websites, professional resources, and team expertise to seek out and deliver the right answer to the customer
Use state of the art video communication software to interact with customers
Document interactions to maintain accurate records

What we offer

Employee Assistance Program
Product discounts and free copy of TurboTax Live
Free equipment for virtual offices
Flexible scheduling options
Employee stock purchase plan
Paid time off
Eligible for a cash bonus, equity rewards and benefits

Parttime

New

Bilingual French Customer Service Representative

We are looking for a Bilingual (French/English) Customer Service Representative ...

Location

Canada , Mississauga

Salary:

26.00 - 28.00 CAD / Hour

Randstad

Expiration Date

April 07, 2026

Requirements

Bilingualism (French and English are a MUST)
Post Secondary Education is a MUST
Experience working in a customer service/client-facing role
Excellent written communication skills in both French and English
Tech-savvy! Proficient with working with, and learning new software
Strong analytical and problem-solving skills
Demonstrated ability to complete tasks under pressure with a high degree of accuracy
Able to work independently, with impeccable attention to detail - Supportive team player

Job Responsibility

Placing the orders into the system using ERP and ensuring the accuracy of the orders
Processing orders coming via phone, fax or email, including but not limited to the maintenance of orders and processing credit and debit notes
Resolving issues and concerns relating to order errors, delivery, and billing
Resolving customer inquiries over email, delivering excellent customer experience in both French and English
Liaising with cross-functional teams to resolve issues related to the quality of the product in a timely manner

What we offer

Amazing position with easy access to transit
Competitive salary
12 - month contract with possibility for permanent and growth!
Monday to Friday 8:00 - 5:30 pm, with great work-life balance
Working 37.5 hours a week
Chance to be a part of a great team
Opportunity to expand your professional network

Fulltime