Freight Operations Manager

• Oversee end-to-end air and sea freight operations including import, export, transshipment, FCL, LCL, breakbulk, reefer, and express cargo
• Ensure efficient cargo flow, accurate documentation, and timely coordination with carriers, terminals, ground handlers, and customs authorities
• Supervise vessel scheduling, flight bookings, container tracking, and cargo throughput using digital platforms and analytics tools
• Develop and execute operational strategies aligned with commercial growth and supply chain objectives
• Lead digital transformation initiatives including automation, e-documentation, and process reengineering
• Oversee capacity planning, carrier allocation, and trade lane optimization
• Establish and monitor KPIs, SLAs, and SOPs to drive operational excellence
• Manage vendor relationships with airlines, shipping lines, NVOCCs, port authorities, ground handlers, and customs brokers
• Ensure compliance with IATA, ICAO, IMO, Incoterms, customs regulations, and internal audit standards
• Maintain readiness for certifications such as AEO, ISO, IMDG, and DGR
• Lead risk mitigation planning for disruptions such as geopolitical events, port congestion, or regulatory changes
• Resolve escalated issues including port delays, cargo damage, customs holds, and documentation discrepancies
• Collaborate with procurement and finance teams to optimize freight spend and manage P&L accountability
• Champion sustainability initiatives such as green routing, low-sulfur fuel usage, and carbon offsetting
• Lead recruitment, training, and development of freight operations staff
• Drive talent development through succession planning, leadership coaching, and performance management
• Foster a high-performance, collaborative culture across cross-functional teams
• Share the updated sales and pricing list with CMTs and ensure CMTs are abiding with the list
• Assist the CMTs and operations with shipments that need special shipping requirements
• Help the CMT resolve any operational related problem
• Report the status of the product to the country manager on monthly basis
• Visit customers with CMTs on regular basis and offer solutions for their special projects
• Participate in product exhibitions where his potential customers visiting or participating
• Approve Amendment Request Notice (ARNs)
• Provide CMTs with Rates for tenders
• Support the CMTs in customizing customers offers when needed
• Communicate to the teams/ customers new campaigns
• Share the special discounts rates with CMTs
• Adhere to company HSSE, compliance and sustainability corporate policies and standards

• Bachelor’s or Master’s degree in Logistics, Supply Chain Management, Aviation, Maritime Studies, or related field
• 8–12 years of experience in freight operations with exposure to both air and sea logistics
• Minimum 3–5 years in a managerial or leadership role
• Proficiency in CargoWise, INTTRA, CargoSmart, and airline/shipping line portals
• Familiarity with customs portals, digital cargo tracking tools, and terminal/ground handling systems
• Certifications such as FIATA Diploma, IATA DGR, IMDG Code, PMP (preferred)
• Strong understanding of IATA, ICAO, IMO, Incoterms, and customs procedures

Certifications such as FIATA Diploma, IATA DGR, IMDG Code, PMP (preferred)