CrawlJobs Logo

Freight Operations Coordinator

zencargo.com Logo

Zencargo

Location Icon

Location:
Vietnam , Ho Chi Minh City

Category Icon
Category:
Logistics

Job Type Icon

Contract Type:
Not provided

Salary Icon

Salary:

Not provided
Save Job
Save Icon
Apply Position

Job Description:

As a remote operations specialist, the key mission is to provide excellent customer service for our US customers. You would manage our customer shipments from PO raised to delivery, working collaboratively with Customer Success Managers, Sales, Pricing and Procurement.

Job Responsibility:

  • Manage international shipments end-to-end across various transport modes (air, sea, road, or rail), ensuring timely and efficient delivery.
  • Coordinate with clients, carriers, and third-party logistics providers to ensure seamless cargo movement.
  • Maintain up-to-date and accurate data on the digital platform to keep clients informed about their shipments.
  • Monitor shipment progress, proactively addressing delays or disruptions to ensure customer satisfaction.
  • Produce and review all necessary shipping documentation, including Air Waybills (AWBs), CMRs, Bills of Lading, and other transport-specific documents to meet regulatory and client requirements.
  • Provide clear and timely communication with clients, offering updates, solutions to challenges, and responding to inquiries.
  • Ensure compliance with international shipping regulations and company policies across all modes of transport.
  • Identify opportunities to optimise operational processes and enhance supply chain efficiency for clients.
  • Collaborate with internal teams to resolve issues, improve service quality, and deliver exceptional customer experiences.
  • Provide insights and feedback on client operations to help shape supply chain strategies that drive competitive advantage.

Requirements:

  • Strong communication skills: Ability to clearly liaise with customers, internal teams, and external partners.
  • Customer-focused problem-solving: Demonstrates initiative in resolving client challenges and exceeding expectations.
  • Adaptability: Flexibility to adjust to dynamic situations, shifting priorities, and fast-paced environments.
  • Time management: Effectively prioritises tasks to meet deadlines and operational requirements.
  • Teamwork: Collaborates effectively with colleagues and partners to achieve shared goals.
  • Organisation: Maintains a structured and methodical approach to managing shipment details and client requirements.
  • Critical thinking: Analyses data and situations logically to make sound operational decisions.
  • Conflict resolution: Resolves disputes constructively, maintaining professionalism and customer trust.
  • International transportation knowledge: In-depth understanding of supply chain processes, shipping modes, and cargo movements.
  • Digital platform proficiency: Ability to update and manage shipment details on digital logistics platforms with precision.
  • Documentation expertise: Skilled in producing and reviewing shipping documents, including Air Waybills (AWBs), CMRs, Bills of Lading, Invoices, and Packing Lists, etc.
  • Regulatory compliance: Familiarity with international trade laws, customs regulations, and freight documentation across multiple transport modes.
  • Operational analytics: Ability to track key shipment metrics, identify trends, and implement process improvements.
  • Client relationship management: Strong capability to maintain and strengthen client relationships through excellent service delivery.
  • Attention to detail: Ensures shipment accuracy, compliance, and data integrity throughout the operational process.
  • Vendor coordination: Experience working with carriers, freight forwarders, and 3PL providers to manage logistics requirements.
What we offer:
  • Generous Annual Leave
  • Flexible, Remote and Hybrid Working
  • Home Equipment Allowance
  • BUPA Private Medical Insurance
  • Annual L&D Budget
  • Paid Volunteering Days
  • Pension Scheme
  • Enhanced Maternity, Paternity, Adoption and Shared Parental Leave & Pay

Additional Information:

Job Posted:
May 16, 2026

Employment Type:
Fulltime
Work Type:
Remote work
Icon
Zencargo - All Job Offers
Job Link Share:
Copy Link Icon
Facebook Icon Twitter Icon LinkedIn Icon

Looking for more opportunities? Search for other job offers that match your skills and interests.

Briefcase Icon

Similar Jobs for Freight Operations Coordinator

Freight Operations Executive

The Freight Operations Executive is responsible for handling export and import a...
Location
Location
Salary
Salary:
Not provided
aramex.com Logo
Aramex
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor’s degree in business administration, Supply Chain, Logistics, or a related field (preferred)
  • Experience in freight operations, preferably with a strong focus on air freight
  • Familiarity with global air freight movement, carriers, and basic export/import processes
  • Proficiency in Microsoft Office (Word, Excel, PowerPoint)
  • CargoWise experience is a plus
  • Financial Acumen
  • Adaptability
  • Communication Skills
  • Teamwork
  • Time Management
Job Responsibility
Job Responsibility
  • Handle export and import air freight shipments, ensuring smooth end-to-end coordination and timely movement of goods
  • Arrange shipment collections, pickups, and delivery orders
  • Prepare and manage all shipment documentation, including bookings, scheduling, and cutting Air Waybills
  • Coordinate customs clearance procedures as required
  • Work closely with the sales team on business opportunities and shipment requirements
  • Provide customer service support, including responding to customer inquiries and ensuring timely updates
  • Communicate with carriers, overseas agents, and customers via phone and email
  • Ensure accurate shipment data entry into company systems and submission to government agencies as required
  • Track and monitor shipment milestones to ensure timely departure and delivery
  • Verify shipment documents, including commercial invoices, packing lists, and other required paperwork
Read More
Arrow Right

Import Operations Coordinator

This fast-paced role sees you working with key customers and providing end to en...
Location
Location
Australia , Melbourne
Salary
Salary:
Not provided
seabridge.com.au Logo
Seabridge Logistics Group
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • A minimum of 2 years of experience with an International Freight Forwarder
  • Clear, confident communicator with stakeholder management skills
  • Ability to manage multiple priorities in a fast-paced environment
  • Exceptional attention to detail, coupled with strong analytical and problem-solving skills
Job Responsibility
Job Responsibility
  • Coordinating end-to-end solutions for Key Customers (including bookings, documentation, cartage, customs reporting, job invoicing)
  • Liaising with Customers, Carriers, Service Providers, and Overseas Partners
  • Ensuring ongoing Customer satisfaction through effective and efficient responses to customer inquiries, issues, and concerns
  • Establishing and maintaining a strong rapport with customers and service providers
  • Monitoring key operational activities to ensure efficient completion of import duties
  • Identifying and implementing changes to support continual improvement, business growth and the development of best practice SOP
What we offer
What we offer
  • Structured onboarding and ongoing training
  • Competitive salary and quarterly performance bonuses
  • Flexible, supportive environment that values wellbeing
  • Employee benefits and genuine career development opportunities
Read More
Arrow Right

Freight Operations Executive

As an Air Freight Specialist at Aramex, you will be the driving force behind our...
Location
Location
Salary
Salary:
Not provided
aramex.com Logo
Aramex
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor’s degree in business or any other field
  • 3-4 years of relevant working experience in the Freight Forwarding industry
  • Experience in operations and broad knowledge of regulations
  • Cargowise experience preferred
  • Excellent MS office skills: Word, Excel and Power Point
  • Good commands in professional emails writing
Job Responsibility
Job Responsibility
  • Execute import and export shipments from initial quote to final delivery, ensuring smooth and efficient movement of goods
  • Handle both LTL and FTL shipments, including hazardous materials following all required regulations
  • Arrange for the collection of Delivery Orders (DOs) and Bills of Lading (B/Ls)
  • Coordinate customs clearance procedures and ensure all necessary documentation is accurate and complete
  • Submit shipping instructions to relevant parties
  • Schedule both hazardous and non-hazardous shipments accurately and efficiently
  • Monitor and maintain a 100% update rate for milestones and status within CargoWise
  • Monitor supplier invoices and performance to ensure cost-effectiveness
  • Complete job costing and billing tasks accurately
  • Maintain clear communication with suppliers and clients throughout the shipment process
Read More
Arrow Right

Customer & Operations Support Coordinator

As a Customer & Operations Support Coordinator, you are the first point of conta...
Location
Location
Netherlands , Schiedam
Salary
Salary:
Not provided
nonstopconsulting.com Logo
NonStop Consulting
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor’s degree in Life Sciences, Supply Chain, Logistics or related field (or equivalent experience)
  • 2+ years of experience in customer support, logistics, shipping coordination, or supply chain
  • Solid understanding of CRM (Salesforce preferred) and ERP/logistics systems (e.g. SAP, NetSuite, Oracle)
  • Knowledge of cold-chain logistics, Incoterms, import/export flows, and regulatory documentation
  • Ability to work independently in a highly regulated environment (ISO 13485, FDA, EU IVDR)
  • Strong analytical, problem-solving and organisational skills
  • Excellent written and verbal communication skills in English
  • Precise, detail-oriented, able to manage multiple tasks simultaneously
  • Proactive, “can-do” mindset with a service- and result-oriented attitude
Job Responsibility
Job Responsibility
  • Manage daily client and partner inquiries via CRM (e.g. Salesforce) and shared support inbox
  • Ensure timely case handling, escalation, follow-up, and resolution
  • Monitor client agreements, SLAs, and contract renewals
  • Coordinate client onboarding, training, and general service communication
  • Handle feedback, complaints, and CAPAs in line with ISO 13485 and QMS requirements
  • Support audits, inspections, and internal reviews related to customer-facing processes
  • Lead or coordinate client communications on product updates, safety notices, and field actions
  • Track recurring issues and feed them into product improvement and post-market surveillance
  • Coordinate domestic and international shipments of IVD/medical device products, ensuring cold-chain and regulatory compliance
  • Prepare shipping documentation (invoices, packing lists, CoAs, customs and regulatory documents)
What we offer
What we offer
  • Room for personal growth and development, including training and exposure to clinical diagnostics and life sciences
  • Hybrid work model (office + home)
  • The best of both worlds: an innovative biotech environment with strong links to academic and clinical partners
  • The opportunity to contribute to science-based solutions that have real impact on patient care
  • Fulltime
Read More
Arrow Right

Senior Freight Operations Supervisor

Purpose of the Job: This role involves coordinating shipments, optimizing logist...
Location
Location
Salary
Salary:
Not provided
aramex.com Logo
Aramex
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor's degree in logistics, supply chain management, business administration, or a related field
  • 3-5 years of experience in freight operations or logistics management
  • Strong understanding of freight forwarding and transportation regulations
  • Proven experience managing carrier relationships and negotiations
  • Familiarity with Logistics management software and warehouse management systems
  • Experience with budget management and cost optimization in freight operations
  • Strong analytical skills for performance monitoring and reporting
  • Knowledge of customs processes and international shipping practices
  • Proficiency in Microsoft Office Suite, especially Excel for data analysis
  • Experience in training and developing team members
Job Responsibility
Job Responsibility
  • Facilitate communication between internal teams and external partners
  • Ensure proper documentation for all freight transactions and shipments
  • Monitor and enforce safety standards within the freight operations team
  • Lead projects aimed at improving operational efficiency and service quality
  • Oversee daily freight operations, ensuring timely and efficient shipment processing
  • Coordinate with carriers and freight forwarders to optimize routing and reduce costs
  • Monitor shipment tracking and address any delays or operational issues
  • Ensure compliance with local and international shipping regulations
  • Develop and maintain strong relationships with key carriers and service providers
  • Analyze freight performance metrics and implement improvement strategies
Read More
Arrow Right

Logistics & Operations Coordinator

We are seeking a highly organized and proactive Logistics & Operations Coordinat...
Location
Location
United States , Brooklyn
Salary
Salary:
65000.00 - 70000.00 USD / Year
nyembroiderystudio.com Logo
New York Embroidery Studio
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor’s degree in Business, Supply Chain, Operations, or related field preferred
  • 1–3 years of experience in logistics, freight coordination, or manufacturing operations
  • Experience coordinating LTL and FTL freight preferred
  • Strong Excel skills and comfort managing documentation
  • Highly organized with strong attention to detail
  • Proactive communicator with strong follow-through
  • Comfortable working in a warehouse/manufacturing environment
  • Able to lift up to 40 lbs occasionally
Job Responsibility
Job Responsibility
  • Coordinate all inbound and outbound shipments, including LTL, FTL, and parcel
  • Schedule truck pickups and deliveries with carriers and brokers
  • Align freight timing with production output and purchasing schedules
  • Confirm dock appointments and ensure shipments are staged on time
  • Maintain full visibility of freight movement from dispatch to delivery
  • Track inbound raw materials and outbound finished goods
  • Monitor shipments daily and proactively escalate potential delays
  • Communicate real-time updates to production and operations teams
  • Maintain organized tracking logs and freight documentation
  • Prepare and manage Bills of Lading, packing lists, and shipping documentation
  • Fulltime
Read More
Arrow Right
New

Seafreight Operations Manager

As a Seafreight Operations Manager at Westwing, you will be responsible for driv...
Location
Location
Germany , Munich
Salary
Salary:
Not provided
westwing.com Logo
Westwing Group SE
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 3+ years of experience in seafreight, ocean freight, freight forwarding, import logistics, carrier management, or international supply chain operations
  • Bachelor’s degree in Supply Chain, Logistics, Operations, Business Administration, or a related field
  • Solid understanding of ocean freight processes, including bookings, shipping documentation, Incoterms, customs interfaces, container planning, and carrier operations
  • Experience managing freight forwarders, carriers, logistics partners, and freight rate structures, including contract and spot market rates
  • Strong analytical mindset with proficiency in Excel
  • experience with ERP systems, transport management tools, or market intelligence platforms is a plus
  • Strong affinity for operational data, KPIs, and freight cost analysis, with the ability to translate insights into actions and process improvements
  • Hands-on, structured, and proactive working style with strong ownership and follow-through
  • Ability to manage multiple priorities and stakeholders in a fast-paced international environment
  • Strong communication and stakeholder management skills with confidence in challenging external partners on performance and service quality
Job Responsibility
Job Responsibility
  • Own and manage end-to-end seafreight operations from booking to arrival across key sourcing regions, including India and Asia
  • Coordinate and manage daily collaboration with shippers, freight forwarders, carriers, shipping lines, and consolidation partners to ensure reliable shipment execution and proactive issue resolution
  • Monitor shipment visibility, operational KPIs, and partner performance while driving contract compliance, service quality, and continuous improvement initiatives
  • Analyse and steer freight costs, including contract rates, spot market opportunities, capacity developments, and freight market trends to support cost-efficient transport decisions
  • Improve shipper and logistics partner performance in areas such as booking discipline, cargo readiness, documentation quality, container utilisation, and handover accuracy
  • Support the design and optimisation of consolidation hub models to improve scalability, lead times, reliability, and cost efficiency
  • Collaborate closely with Planning, Buying, Warehousing, Customs, Procurement, Finance, and external partners to ensure smooth end-to-end supply chain flows
  • Support freight tenders, benchmarking exercises, and commercial negotiations through operational insights, freight cost analysis, and market intelligence
  • Identify operational and commercial risks early and implement corrective actions to protect product availability and customer satisfaction
  • Develop and maintain SOPs, reporting routines, and scalable processes across international freight operations
What we offer
What we offer
  • A high-performance culture built on trust, feedback and collaboration
  • An inspiring, international environment that empowers you to think big, take ownership, and grow beyond your comfort zone
  • A flexible hybrid setup with ideally 3 office days per week
  • Work-from-anywhere opportunities for up to 4 weeks per year
  • 30 days of paid holiday
  • A beautiful, centrally located, dog-friendly office with inspiring spaces, a sunny terrace, and good food
  • Exclusive discounts - 40% off Westwing Collection, 20% off third-party brands, 10% Family & Friends discount, plus special-occasion vouchers
  • Wellbeing support through mental health resources, sports memberships, and preventive care
  • Sustainable mobility options with discounted public transport and JobRad
  • Support for working parents, including on-site Westwing Wichtel daycare and partnership with multilingual provider Elly & Stoffl
  • Fulltime
Read More
Arrow Right
New

Seafreight Operations Manager

As a Seafreight Operations Manager at Westwing, you will be responsible for driv...
Location
Location
Poland , Robakowo
Salary
Salary:
Not provided
westwing.com Logo
Westwing Group SE
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 3+ years of experience in seafreight, ocean freight, freight forwarding, import logistics, carrier management, or international supply chain operations
  • Bachelor’s degree in Supply Chain, Logistics, Operations, Business Administration, or a related field
  • Solid understanding of ocean freight processes, including bookings, shipping documentation, Incoterms, customs interfaces, container planning, and carrier operations
  • Experience managing freight forwarders, carriers, logistics partners, and freight rate structures, including contract and spot market rates
  • Strong analytical mindset with proficiency in Excel
  • experience with ERP systems, transport management tools, or market intelligence platforms is a plus
  • Strong affinity for operational data, KPIs, and freight cost analysis, with the ability to translate insights into actions and process improvements
  • Hands-on, structured, and proactive working style with strong ownership and follow-through
  • Ability to manage multiple priorities and stakeholders in a fast-paced international environment
  • Strong communication and stakeholder management skills with confidence in challenging external partners on performance and service quality
Job Responsibility
Job Responsibility
  • Own and manage end-to-end seafreight operations from booking to arrival across key sourcing regions, including India and Asia
  • Coordinate and manage daily collaboration with shippers, freight forwarders, carriers, shipping lines, and consolidation partners to ensure reliable shipment execution and proactive issue resolution
  • Monitor shipment visibility, operational KPIs, and partner performance while driving contract compliance, service quality, and continuous improvement initiatives
  • Analyse and steer freight costs, including contract rates, spot market opportunities, capacity developments, and freight market trends to support cost-efficient transport decisions
  • Improve shipper and logistics partner performance in areas such as booking discipline, cargo readiness, documentation quality, container utilisation, and handover accuracy
  • Support the design and optimisation of consolidation hub models to improve scalability, lead times, reliability, and cost efficiency
  • Collaborate closely with Planning, Buying, Warehousing, Customs, Procurement, Finance, and external partners to ensure smooth end-to-end supply chain flows
  • Support freight tenders, benchmarking exercises, and commercial negotiations through operational insights, freight cost analysis, and market intelligence
  • Identify operational and commercial risks early and implement corrective actions to protect product availability and customer satisfaction
  • Develop and maintain SOPs, reporting routines, and scalable processes across international freight operations
What we offer
What we offer
  • 20 to 28 days of paid holiday
  • Exclusive discounts - 40% off Westwing Collection, 20% off third-party brands (each on non-reduced items), 10% Family & Friends discount, plus special-occasion vouchers
  • Wellbeing support through mental health resources, sports memberships, and preventive care
  • Team rituals that celebrate results and togetherness - from Summer & Winter Parties to Oktoberfest
  • Subsidised daily lunches (you choose what you want!)
  • Fulltime
Read More
Arrow Right