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As our operations specialist, the key mission is to provide excellent customer service for our US customers. You would manage our customer shipments from PO raised to delivery, working collaboratively with Customer Success Managers, Sales, Pricing and Procurement. As a member of the supply chain operations team, reporting to the Operations team, this role lies at the heart of the Zencargo business/customers and is a mission-critical role in helping Zencargo to continue to scale at pace. If you enjoy working in an open and collaborative environment, with a team that happily "go the extra mile" and a business that is constantly investing in learning for its people, then Zencargo is the right place for you.
Job Responsibility
Manage international shipments end-to-end across various transport modes (air, sea, road, or rail), ensuring timely and efficient delivery
Coordinate with clients, carriers, and third-party logistics providers to ensure seamless cargo movement
Maintain up-to-date and accurate data on the digital platform to keep clients informed about their shipments
Monitor shipment progress, proactively addressing delays or disruptions to ensure customer satisfaction
Produce and review all necessary shipping documentation, including Air Waybills (AWBs), CMRs, Bills of Lading, and other transport-specific documents to meet regulatory and client requirements
Provide clear and timely communication with clients, offering updates, solutions to challenges, and responding to inquiries
Ensure compliance with international shipping regulations and company policies across all modes of transport
Identify opportunities to optimise operational processes and enhance supply chain efficiency for clients
Collaborate with internal teams to resolve issues, improve service quality, and deliver exceptional customer experiences
Provide insights and feedback on client operations to help shape supply chain strategies that drive competitive advantage
Requirements
Strong communication skills: Ability to clearly liaise with customers, internal teams, and external partners
Customer-focused problem-solving: Demonstrates initiative in resolving client challenges and exceeding expectations
Adaptability: Flexibility to adjust to dynamic situations, shifting priorities, and fast-paced environments
Time management: Effectively prioritises tasks to meet deadlines and operational requirements
Teamwork: Collaborates effectively with colleagues and partners to achieve shared goals
Organisation: Maintains a structured and methodical approach to managing shipment details and client requirements
Critical thinking: Analyses data and situations logically to make sound operational decisions
Conflict resolution: Resolves disputes constructively, maintaining professionalism and customer trust
US International transportation knowledge: In-depth understanding of supply chain processes, shipping modes, and cargo movements
Digital platform proficiency: Ability to update and manage shipment details on digital logistics platforms with precision
Documentation expertise: Skilled in producing and reviewing shipping documents, including Air Waybills (AWBs), CMRs, Bills of Lading, Invoices, and Packing Lists, etc.
Regulatory compliance: Familiarity with international trade laws, customs regulations, and freight documentation across multiple transport modes
Operational analytics: Ability to track key shipment metrics, identify trends, and implement process improvements
Client relationship management: Strong capability to maintain and strengthen client relationships through excellent service delivery
Attention to detail: Ensures shipment accuracy, compliance, and data integrity throughout the operational process
Vendor coordination: Experience working with carriers, freight forwarders, and 3PL providers to manage logistics requirements
What we offer
Generous Annual Leave
Flexible, Remote and Hybrid Working
Home Equipment Allowance
BUPA Private Medical Insurance
Annual L&D Budget
Paid Volunteering Days
Pension Scheme
Enhanced Maternity, Paternity, Adoption and Shared Parental Leave & Pay
33 days paid holiday annually, pro rata, including national public holidays and Veteran’s Day