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The Freight Forwarding Manager is responsible for the administration and efficient daily operation of the branch within company and any applicable regulatory compliance requirements. They are also accountable to ensure departmental budget performance, customer service and safety in accordance with the Company’s objectives. They must provide leadership, training and supervision to all staff as well as oversee and direct the growth of each department , including but not limited to, meeting and exceeding revenue and profit targets, business development and employee satisfaction and retention.
Job Responsibility:
Ensure the Branch departments are meeting performance KPIs – productivity, quality, budgets, analyze and report on results and forecasts
Set reasonable goals that are aligned with the company’s objectives with deadlines for completion and monitor the compliance with these plans and achievement of such deadlines
Prepare monthly reports, forecasts, results, and people resource planning , in line with company expectations
Ensure that all departments have the right tools, information and knowledge in order to work effectively, serve our customers and uphold the company objectives and regulatory compliance
Be available to all departments to help resolve conflicting objectives
Reinforce continuously respectful communication between all departments
Ensure customer satisfaction by maintaining quality service at all times
Develop a working understanding of the company’s clients through telephone calls, meetings and industry events. Ensure that all reasonable client requests are met diligently
Ensure that the Branch operates according to all Company and legislated requirements, in regard to Employment standards, Health and Safety, Human rights, Quality management and Accounting standards
Carry out managerial responsibilities in accordance with the organizations policies and applicable laws
Responsibilities include interviewing, hiring, training
planning assigning and directing work, appraising performance, rewarding and disciplining employees, addressing complaints and resolving problems
Provide a safe environment for all branch employees and take every necessary precaution or procedure to reduce the risk of accidents occurring
Responsible for signing cheque requisitions, transfer slips, purchase orders, etc
Various other tasks as may be required
Requirements:
A minimum of 2-5 years of industry related work experience
Direct working knowledge of operations, warehouse management, and transportation management
Adequate knowledge of WHMIS and relevant provincial Health and Safety laws
Basic knowledge of Microsoft Office software products, including Excel and Word
Excellent communication skills, both verbal and written, with the ability to speak clearly and confidently in all business settings
Strong customer service and interpersonal communication skills
Proven management and leadership abilities
Sound decision making and judgement
The ability to delegate, set expectations and monitor progress of all direct reports
Excellent organizational, and time management skills to manage and prioritize tasks
Ability to develop, maintain and adapt action plans to achieve business targets
Ability to remain objective in stressful situations
Flexibility and adaptability
What we offer:
Monday-Friday, 9am-5pm + Additional hours as needed
40 hour work week
Health benefits (Medical, Dental & Vision Coverage)
RRSP/DPSP plan with company matching
Paid time off (vacation & sick time)
Opportunities for career growth and skill enhancement