Freight Forwarding Administrator, Office Angels

Freight Forwarding Administrator

Office Angels

Location:
United Kingdom, Witham

Category:
Logistics

Contract Type:
Not provided

Salary:

30000.00 GBP / Year

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Job Description:

This is an exciting opportunity to join a small family run business as a Freight Forwarding Administrator. You will be responsible for managing the complete freight forwarding process from initial quotation through to final invoicing. This includes overseeing daily forwarding and logistics operations, ensuring compliance with export and import documentation and procedures, and maintaining smooth transportation of goods across European routes. The role requires strong attention to detail and the ability to deliver exceptional customer service throughout the entire process.

Job Responsibility:

Handle all aspects of freight forwarding operations, including planning, coordinating, and monitoring shipments from origin to destination
Prepare and process export and import documentation in line with regulatory requirements, ensuring accuracy and timely submission
Act as the primary point of contact for clients, providing clear communication, updates, and support to ensure a positive customer experience
Generate accurate quotations for services and manage invoicing promptly upon completion of shipments
Liaise with carriers, agents, and internal teams to ensure efficient movement of goods and resolve any issues that may arise during transit
Oversee and manage groupage services for European shipments, ensuring compliance with post-Brexit regulations
Address and resolve operational challenges quickly to maintain service quality and delivery timelines

Requirements:

Proven experience in Freight Forwarding and Freight Transportation essential
Previous experience in running a groupage service for European shipments (post-Brexit)
Strong knowledge of forwarding and export procedures
Excellent customer service skills, with the ability to build and maintain client relationships
Highly organised with strong communication skills
Ability to work independently and collaboratively within a team

Additional Information:

Job Posted:
November 27, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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