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Freight Forwarding Administrator

United Kingdom, Witham 30000.00 GBP / Year · Job Posted November 27, 2025
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Job Description

This is an exciting opportunity to join a small family run business as a Freight Forwarding Administrator. You will be responsible for managing the complete freight forwarding process from initial quotation through to final invoicing. This includes overseeing daily forwarding and logistics operations, ensuring compliance with export and import documentation and procedures, and maintaining smooth transportation of goods across European routes. The role requires strong attention to detail and the ability to deliver exceptional customer service throughout the entire process.

Job Responsibility

  • Handle all aspects of freight forwarding operations, including planning, coordinating, and monitoring shipments from origin to destination
  • Prepare and process export and import documentation in line with regulatory requirements, ensuring accuracy and timely submission
  • Act as the primary point of contact for clients, providing clear communication, updates, and support to ensure a positive customer experience
  • Generate accurate quotations for services and manage invoicing promptly upon completion of shipments
  • Liaise with carriers, agents, and internal teams to ensure efficient movement of goods and resolve any issues that may arise during transit
  • Oversee and manage groupage services for European shipments, ensuring compliance with post-Brexit regulations
  • Address and resolve operational challenges quickly to maintain service quality and delivery timelines

Requirements

  • Proven experience in Freight Forwarding and Freight Transportation essential
  • Previous experience in running a groupage service for European shipments (post-Brexit)
  • Strong knowledge of forwarding and export procedures
  • Excellent customer service skills, with the ability to build and maintain client relationships
  • Highly organised with strong communication skills
  • Ability to work independently and collaboratively within a team
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