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Freight Forwarding Administrator

United Kingdom Employment contract · Job Posted June 04, 2026
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Job Description

Brook Street Recruitment is delighted to be recruiting on behalf of our Belfast-based client for a Freight Forwarding Administrator to join their busy and growing Commercial team. This is an excellent opportunity for a highly organised and customer-focused individual with experience in freight forwarding, logistics, or transport administration. The successful candidate will play a key role in supporting daily operations, coordinating shipments, managing customer enquiries, and ensuring the smooth movement of goods across international supply chains.

Job Responsibility

  • Assist with the planning, scheduling, and coordination of import and export shipments, ensuring accuracy and efficiency throughout the process
  • Monitor shipment progress and proactively manage delivery schedules to meet customer expectations
  • Liaise with carriers, suppliers, agents, and customers to confirm transport arrangements and resolve any operational issues
  • Maintain accurate shipment records and documentation in line with company procedures
  • Respond promptly and professionally to customer enquiries via telephone and email
  • Prepare and provide freight quotations, following up opportunities to secure new and repeat business
  • Build and maintain strong customer relationships through excellent service and communication
  • Assist customers with any logistics-related queries, providing timely updates and solutions
  • Support the preparation of reports relating to shipment activity, costs, service performance, and customer satisfaction
  • Work closely with freight carriers, transport providers, and third-party logistics partners to ensure cost-effective and reliable service delivery
  • Support supplier relationship management and ensure adherence to agreed service levels
  • Assist in sourcing competitive rates and service options to meet customer requirements
  • Investigate and resolve shipment discrepancies, delays, damages, or lost cargo in a professional and efficient manner
  • Collaborate with internal departments and external partners to identify solutions and minimise disruption to customers
  • Escalate issues where appropriate and ensure customers are kept informed throughout the resolution process
  • Provide general administrative support to the Commercial and Freight Forwarding teams
  • Maintain accurate records, process documentation, and perform data entry tasks
  • Support cross-functional teams with logistics-related requirements and contribute to the smooth running of daily operations
  • Ensure compliance with company procedures and industry regulations

Requirements

  • Previous experience within freight forwarding, logistics, shipping, transport, or supply chain administration
  • Strong organisational skills with excellent attention to detail
  • Ability to manage multiple priorities in a fast-paced environment
  • Excellent communication and customer service skills
  • Proficiency in Microsoft Office applications
  • A proactive and solution-focused approach to problem-solving
  • Ability to work effectively both independently and as part of a team

What we offer

  • Competitive salary
  • Company pension scheme
  • Casual dress
  • Belfast city centre location
  • Opportunity to develop your career within a well-established and growing organisation
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