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We are looking for a detail-oriented Freight AR Specialist to support accounts receivable, billing accuracy, and collections activities for a logistics operation in Grand Rapids, Michigan. This position plays an important role in maintaining healthy customer accounts, improving cash flow, and partnering with internal teams to address payment concerns. The ideal candidate brings strong billing and credit knowledge, sound judgment, and the ability to manage account issues with professionalism and urgency.
Job Responsibility
Oversee a portfolio of customer accounts by tracking aging activity, reviewing payment behavior, and addressing overdue balances in a timely manner
Prepare, validate, and submit invoices through customer and third-party billing systems to promote accurate and prompt payment
Investigate account discrepancies such as disputes, deductions, and partial payments, then coordinate resolution with the appropriate stakeholders
Evaluate credit-related requests, support decisions on account terms and exposure, and assist with establishing new customer profiles
Partner with Sales to assess receivable trends, discuss collection strategies, and prioritize follow-up efforts across assigned accounts
Serve as a financial point of contact for Sales and Operations by providing insight into payment history, account standing, and potential credit concerns
Post incoming payments accurately and maintain complete, up-to-date records within the accounts receivable process
Develop recovery plans for delinquent or high-risk accounts in collaboration with Sales, Operations, and leadership teams
Contribute to month-end close activities by assisting with reconciliations, reporting, and other accounts receivable support tasks
Recommend process enhancements that strengthen billing, credit, and collection performance while supporting overall cash flow objectives
Requirements
At least 3 years of experience in accounts receivable, billing, credit, or commercial collections
Background in billing operations, invoice processing, and account statement management
Working knowledge of credit review practices, including evaluating terms, limits, and customer account risk
Experience using computerized billing systems and third-party invoicing platforms
Ability to research and resolve payment discrepancies, deductions, and customer account issues effectively
Strong communication skills with the ability to collaborate across Sales, Operations, and Finance teams
High attention to detail and accuracy when applying payments, maintaining records, and reviewing account activity
Proficiency in managing collections efforts and supporting cash flow through consistent follow-up on outstanding balances
What we offer
medical, vision, dental, and life and disability insurance