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Acorns is seeking a Freelance Community Manager to be the voice and heart of our social media presence. In this role, you will be the frontline advocate for our customers, responsible for managing all social media comments, executing engagement strategies, and providing direct support to ensure our community feels heard, valued, and empowered. You will work closely with our Social Media Manager to ensure a seamless 360-degree brand experience.
Job Responsibility:
Monitor and respond to comments, mentions, and direct messages across all social platforms (Instagram, TikTok, X, Facebook, Reddit, YouTube)
Implement creative tactics to spark meaningful conversations and increase community sentiment
Act as the primary support bridge, escalating technical issues or complex inquiries to the appropriate internal teams
Identify and participate in trending cultural moments and real-time social conversations
Track community trends, feedback, and recurring questions to provide actionable insights
Uphold the Acorns values in every digital interaction
Requirements:
Proven experience managing high-volume social communities for consumer brands
Ability to write in a tone that is approachable, professional, and mission-driven
A high degree of creativity with the ability to brainstorm 'outside the box' engagement ideas
A 'find a way' mentality to resolve customer concerns quickly and creatively
Hunger to deliver game-changing products
Exceptional drive and precision in delivery
A belief that your work is tied to your life's mission
Optimistic about the potential of societal change
What we offer:
Talented and motivated team who care deeply about one another, our mission, and our customers
The rare opportunity to create a new world, solving big societal challenges through meaningful work