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Acorns Logo Acorns · -

Freelance Community Manager

United States Contract work 45.00 - 50.00 USD / Hour · Job Posted January 18, 2026
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Job Description

Acorns is seeking a Freelance Community Manager to be the voice and heart of our social media presence. In this role, you will be the frontline advocate for our customers, responsible for managing all social media comments, executing engagement strategies, and providing direct support to ensure our community feels heard, valued, and empowered. You will work closely with our Social Media Manager to ensure a seamless 360-degree brand experience.

Job Responsibility

  • Monitor and respond to comments, mentions, and direct messages across all social platforms (Instagram, TikTok, X, Facebook, Reddit, YouTube)
  • Implement creative tactics to spark meaningful conversations and increase community sentiment
  • Act as the primary support bridge, escalating technical issues or complex inquiries to the appropriate internal teams
  • Identify and participate in trending cultural moments and real-time social conversations
  • Track community trends, feedback, and recurring questions to provide actionable insights
  • Uphold the Acorns values in every digital interaction

Requirements

  • Proven experience managing high-volume social communities for consumer brands
  • Ability to write in a tone that is approachable, professional, and mission-driven
  • A high degree of creativity with the ability to brainstorm 'outside the box' engagement ideas
  • A 'find a way' mentality to resolve customer concerns quickly and creatively
  • Hunger to deliver game-changing products
  • Exceptional drive and precision in delivery
  • A belief that your work is tied to your life's mission
  • Optimistic about the potential of societal change

What we offer

  • Talented and motivated team who care deeply about one another, our mission, and our customers
  • The rare opportunity to create a new world, solving big societal challenges through meaningful work

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