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Join us as a Fraud Strategy Manager at Barclays where you will help shape the future of banking by ensuring the safe and effective use of digital platforms, with a focus on secure customer journeys in the app, online and open banking. This role involves identifying and mitigating risks around third-party fraud and collaborating closely with business teams to improve processes and ways of working for safe digital banking. The position contributes to creating straightforward, user-friendly experiences while maintaining the safety of the customers channel of choice.
Job Responsibility:
Provision of support to sales teams including administrative support through the maintenance and preparation of sales reports and customer databases, the creation of marketing collateral such as product brochures, and relationship manage initiatives with key clients
Preparation of sales proposals, presentations, and contracts for potential clients
Management of customer information and enquiry/issue resolutions, including the tracking of customer interactions, and accurate maintenance of customer records
Coordination with various internal departments, such as operations, legal, and compliance, to ensure smooth execution of sales processes and timely delivery of products or services to customers
Analysis of sales data to support the identification of trends, tracking of sales performance, and provision of insights to the sales team for strategic decision-making
Market research for identification of potential leads, target markets, and competitive intelligence to support sales strategies and initiatives
Requirements:
Considerable background in fraud, digital fraud, risk mitigation including open banking and digital verification
Proven experience assessing and mitigating 3rd party digital fraud with knowledge of coding languages, and Risk Impact assessments
Considerable background in fraud, digital fraud, risk mitigation including personal, business, wealth and private premier banking
Demonstrable change management experience in a customer and risk-centric focused role
Proven stakeholder management experience, with the ability to influence in a consulting capacity at Vice President and Director level
Considerable analytical skills with experience in Management Information (MI) reporting and insight generation utilising SAS
Nice to have:
Strategy experience
Knowledge of the mobile banking app and online banking processes