Fraud Specialist, Citi

Fraud Specialist

Citi

Location:
United States, Jacksonville

Category:
Customer Service

Contract Type:
Employment contract

Salary:

41600.00 - 53600.00 USD / Year

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Job Description:

The Fraud Ops Specialist is an entry level position responsible for completing thorough risk assessments when reviewing account activity while also delivering exceptional customer service to our clients. Early fraud detection is critical in minimizing financial impact as well as protecting our client’s account and identity

Job Responsibility:

Perform investigation of potential fraud activity on existing credit card accounts
Respond to inbound client inquiries and assist with specific service-related requests and concerns
Provide solutions to client issues through the usage of all available resources under limited supervision
Complete assigned tasks in an accurate and timely manner
Consistently achieve individual and team performance targets
Contact card members to verify charges and recent activity to identify any potential fraud
Ensure a positive customer experience
Determine specific verification procedures to be used in processing customer's information
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm’s reputation and safeguarding Citigroup, its clients and assets, by adhering to Policy, rules and regulations, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting issues with transparency

Requirements:

1-3 years relevant experience
Minimum 1 year of customer service experience
Ability to process both inbound and outbound client calls
High attention to detail with the ability to interpret data and organize information
Consistently demonstrates clear and concise written and verbal communication
Demonstrated ability to remain unbiased in a diverse working environment

What we offer:

medical, dental and vision coverage
401(k)
life, accident and disability insurance
wellness programs
planned time off (vacation)
unplanned time off (sick leave)
paid holidays

Additional Information:

Job Posted:
October 29, 2025

Expiration:
November 30, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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