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We are seeking a detail-oriented and analytical Fraud Specialist to join our team in Rochester, New York. This role is responsible for identifying, reviewing, and investigating potentially fraudulent activity, minimizing organizational risk, and supporting loss prevention efforts. The ideal candidate will have strong investigative skills, sound judgment, and the ability to handle sensitive information with professionalism and confidentiality. A background in criminal justice is strongly preferred for this role.
Job Responsibility
Monitor accounts, transactions, applications, or claims for suspicious or potentially fraudulent activity
Investigate fraud alerts, exceptions, and high-risk cases in a timely manner
Review documentation, account history, patterns, and supporting data to determine risk and next steps
Conduct outbound calls or written follow-up to verify activity and gather additional information
Document investigations clearly and accurately in internal systems
Escalate confirmed or suspected fraud cases according to company procedures
Partner with internal departments such as operations, compliance, customer service, risk, and management to resolve issues
Assist with fraud prevention efforts, trend tracking, and reporting
Maintain confidentiality and ensure compliance with internal policies and applicable regulations
Recommend process improvements to strengthen fraud detection and prevention controls
Requirements
Detail-oriented and analytical
strong investigative skills
sound judgment
ability to handle sensitive information with professionalism and confidentiality
background in criminal justice strongly preferred
What we offer
Medical, vision, dental, and life and disability insurance