Fraud Specialist, Trust & Safety Job at Vercel

Fraud Specialist

We’re seeking a Fraud Specialist to join our Trust & Safety team, which protects...

Location

United States , San Francisco; New York City

Salary:

128000.00 - 192000.00 USD / Year

Vercel

Expiration Date

Until further notice

Requirements

3+ years of experience in fraud or chargeback operations, investigations, or a related Trust & Safety vertical
Experience with user restriction systems and setting, tracking, and using KPIs to understand and optimize operations workflows and outcomes
Proven track record working cross-functionally to deliver impactful results
Strong attention to detail, and the ability to translate investigations into scaled systems
Worked with abuse detection systems that leveraged Machine Learning and/or LLMs for large-scale anti-fraud enforcement
Ability to take large data sets and distill key insights into actionable trends and strategies

Job Responsibility

Investigate abuse vectors causing financial loss or reputational risk to the business
Monitor, maintain, and improve fraud detection and anomaly alerting systems
Develop and refine operational workflows to scale fraud prevention efforts
Manage and monitor the performance of internal tooling and fraud rules
Work cross-functionally across, Operations, Engineering, Product, and Finance to mitigate areas of risk
Represent Trust & Safety during incident response and create mitigation processes

What we offer

Competitive compensation package, including equity
Inclusive Healthcare Package
Learn and Grow - we provide mentorship and send you to events that help you build your network and skills
Flexible Time Off
We will provide you the gear you need to do your role, and a WFH budget for you to outfit your space as needed

Fulltime

Director of Trust & Safety Engineering

We are looking for a Director of Trust & Safety Engineering to join our Security...

Location

United States , San Francisco

Salary:

200000.00 - 300000.00 USD / Year

Vercel

Expiration Date

Until further notice

Requirements

10+ years of experience in software engineering with a focus on security or trust & safety
5+ years leading large, multi-disciplinary technical teams
Proven success building and scaling engineering organizations that deliver safety, security, or fraud prevention systems at global scale
Strong technical expertise in backend systems, distributed infrastructure, or data engineering, ideally within developer or platform ecosystems
Deep understanding of platform abuse, AI-generated fraud, automation-based misuse, and emerging risks in large-scale developer platforms
Experience designing or overseeing real-time detection and enforcement systems that use data analytics, automation, or machine learning
Skilled in building alignment between engineering, product, and policy stakeholders to operationalize Trust & Safety initiatives
Demonstrated ability to hire, mentor, and grow high-performing engineering and Trust & Safety teams
Strong judgment balancing innovation, platform reliability, and user safety in a fast-moving environment

Job Responsibility

Lead engineering teams that design, build, and operate systems to detect and prevent platform abuse, fraudulent usage, and malicious activity across the Vercel ecosystem
Develop and maintain detection pipelines that identify fraud and abuse, including AI-generated activity such as synthetic accounts, automated misuse, and malicious or spam content deployed via AI tools
Build systems that protect against billing and credit abuse, compromised accounts, and resource exploitation within Vercel’s platform and infrastructure
Partner with Product, Security, Legal, Finance and Infrastructure teams to embed Trust & Safety program and fraud prevention capabilities directly into developer workflows and core platform architecture
Create automated enforcement and remediation workflows that act on suspicious or confirmed fraudulent or abusive behavior in real time, maintaining a strong balance between platform protection and developer experience
Drive the architecture and data strategy for trust signals, anomaly detection, and AI-driven abuse scoring systems
Collaborate with Legal, Support, and Policy teams to ensure compliance with global regulations while maintaining transparency and fairness in enforcement actions
Oversee the Trust & Safety operations team responsible for policy enforcement, incident response, and user protection
Mentor and grow engineers and Trust & Safety specialists, fostering a culture of technical excellence, transparency, and accountability

What we offer

Competitive compensation package, including equity
Inclusive Healthcare Package
Learn and Grow - we provide mentorship and send you to events that help you build your network and skills
Flexible Time Off
We will provide you the gear you need to do your role, and a WFH budget for you to outfit your space as needed

Fulltime

Fraud Specialist

We’re seeking a Fraud Specialist to join our Trust & Safety team, which protects...

Location

United States , San Francisco; New York City

Salary:

128000.00 - 192000.00 USD / Year

Vercel

Expiration Date

Until further notice

Requirements

3+ years of experience in fraud or chargeback operations, investigations, or a related Trust & Safety vertical
Experience with user restriction systems and setting, tracking, and using KPIs to understand and optimize operations workflows and outcomes
Proven track record working cross-functionally to deliver impactful results
Strong attention to detail, and the ability to translate investigations into scaled systems
Worked with abuse detection systems that leveraged Machine Learning and/or LLMs for large-scale anti-fraud enforcement
Ability to take large data sets and distill key insights into actionable trends and strategies

Job Responsibility

Investigate abuse vectors causing financial loss or reputational risk to the business
Monitor, maintain, and improve fraud detection and anomaly alerting systems
Develop and refine operational workflows to scale fraud prevention efforts
Manage and monitor the performance of internal tooling and fraud rules
Work cross-functionally across, Operations, Engineering, Product, and Finance to mitigate areas of risk
Represent Trust & Safety during incident response and create mitigation processes

What we offer

Competitive compensation package, including equity
Inclusive Healthcare Package
Learn and Grow - we provide mentorship and send you to events that help you build your network and skills
Flexible Time Off
We will provide you the gear you need to do your role, and a WFH budget for you to outfit your space as needed

Fulltime

Senior Manager, Trust & Risk Operations

The Senior Manager, Trust & Safety Operations (International) plays a key role i...

Location

Ireland , Dublin

Salary:

125000.00 - 135000.00 EUR / Year

Whatnot

Expiration Date

Until further notice

Requirements

Minimum of 8 years of overall experience
3+ years leading managers
Deep operational experience running Trust & Safety or high-volume content/risk operations at scale, ideally across EMEA/international markets
Proven track record of proactively driving productivity improvements through process design, playbooks, tooling, or automation
Hands-on experience with complex investigations (e.g., fraud, IP/counterfeit, content) and making timely operational tradeoffs
Strong analytical skills, with experience leveraging SQL and dashboards to analyze large datasets and rapidly translate insights into action
Proven success managing and optimizing case management tools such as Zendesk
Strong business acumen and ability to communicate the impact of key decisions, including when acting with imperfect information

Job Responsibility

Lead and scale international T&S operations
Oversee a team of Team Leads and Trust & Safety specialists
Drive operational excellence and ensure a best-in-class experience for users
Ensure agent time, expertise, and judgment are applied where they create the greatest impact
Partner cross-functionally to improve processes and tooling
Enable agents to build trust efficiently and consistently at scale
Step into complex investigations and make decisions
Direct and mentor a team of Team Leads
Deep-dive into complicated cases to provide guidance
Lead team performance to drive results in productivity, quality, and user experience

What we offer

Generous Holiday and Time off Policy
Health Insurance options including Medical, Dental, Vision
Work From Home Support
Home office setup allowance
Monthly allowance for cell phone and internet
Care benefits
Monthly allowance for wellness
Annual allowance towards Childcare
Lifetime benefit for family planning, such as adoption or fertility expenses
Pension plans internationally

Fulltime

Supervisor, Service Recovery

Guide the Service Recovery team in delivering best-in-class support during our m...

Location

Japan; Singapore; South Korea , Tokyo; Singapore; Seoul

Salary:

Not provided

Airbnb

Expiration Date

Until further notice

Requirements

4–6+ years of experience leading teams in high-pressure escalation, crisis management, or risk-related environments
Proven experience of incident management in a fast-paced environment
Demonstrated ability to manage multiple urgent, complex cases simultaneously without sacrificing quality or judgement
Strong performance management skills and experience developing individuals into senior-calibre escalation or risk specialists
Exceptional written and verbal communication skills, including the ability to craft executive-ready narratives under time pressure
Proven ability to influence and align senior stakeholders, even when priorities or perspectives differ
High analytical capability and comfort making decisions in ambiguous, evolving contexts
Strong operational judgement and the ability to balance risk mitigation with customer experience
A calm, grounded leadership style that brings steadiness to the team in fast-moving and high-stakes moments
Experience hiring and managing globally dispersed employees is a plus

Job Responsibility

Own and manage end-to-end people strategy for the team: onboarding, capability building, continuous feedback, and performance management
Serve as the primary leader during high-pressure moments or when the Operations Manager is not available, ensuring continuity of service, judgement, and decision-making
Build a culture of accountability, clarity of expectations, and operational discipline across the team
Drive high-velocity prioritization, helping the team manage multiple urgent escalations while maintaining quality and adherence to protocols
Create and own monitoring metrics to ensure best-in-class community service
Oversee the handling of complex, sensitive, and time-critical escalations that carry brand, legal, financial, or trust risk
Serve on call as needed for incident response
Act as escalation point for point specialists and analysts for executive-level escalations, major incidents, and cross-functional escalations requiring fast, senior-level decision-making
Provide hands-on support for the most challenging cases, ensuring direction, narrative consistency, and airtight risk mitigation
Strengthen the team’s ability to independently handle high-judgement work by creating frameworks, playbooks, and escalation routing clarity

Supervisor, Service Recovery

Airbnb is a mission-driven company dedicated to helping create a world where any...

Location

Ireland , Dublin

Salary:

60000.00 - 70000.00 EUR / Year

Airbnb

Expiration Date

Until further notice

Requirements

4–6+ years of experience leading teams in high-pressure escalation, crisis management, or risk-related environments
Proven experience of incident management in a fast-paced environment
Demonstrated ability to manage multiple urgent, complex cases simultaneously without sacrificing quality or judgement
Strong performance management skills and experience developing individuals into senior-calibre escalation or risk specialists
Exceptional written and verbal communication skills, including the ability to craft executive-ready narratives under time pressure
Proven ability to influence and align senior stakeholders, even when priorities or perspectives differ
High analytical capability and comfort making decisions in ambiguous, evolving contexts
Strong operational judgement and the ability to balance risk mitigation with customer experience
A calm, grounded leadership style that brings steadiness to the team in fast-moving and high-stakes moments
Experience hiring and managing globally dispersed employees is a plus

Job Responsibility

Own and manage end-to-end people strategy for the team: onboarding, capability building, continuous feedback, and performance management
Serve as the primary leader during high-pressure moments or when the Operations Manager is not available, ensuring continuity of service, judgement, and decision-making
Build a culture of accountability, clarity of expectations, and operational discipline across the team
Drive high-velocity prioritization, helping the team manage multiple urgent escalations while maintaining quality and adherence to protocols
Create and own monitoring metrics to ensure best-in-class community service
Oversee the handling of complex, sensitive, and time-critical escalations that carry brand, legal, financial, or trust risk
Serve on call as needed for incident response
Act as escalation point for point specialists and analysts for executive-level escalations, major incidents, and cross-functional escalations requiring fast, senior-level decision-making
Provide hands-on support for the most challenging cases, ensuring direction, narrative consistency, and airtight risk mitigation
Strengthen the team’s ability to independently handle high-judgement work by creating frameworks, playbooks, and escalation routing clarity

What we offer

bonus
equity
benefits
Employee Travel Credits

Supervisor, Service Recovery

Guide the Service Recovery team in delivering best-in-class support during our m...

Location

Canada

Salary:

82000.00 - 96000.00 CAD / Year

Airbnb

Expiration Date

Until further notice

Requirements

4–6+ years of experience leading teams in high-pressure escalation, crisis management, or risk-related environments
Proven experience of incident management in a fast-paced environment
Demonstrated ability to manage multiple urgent, complex cases simultaneously without sacrificing quality or judgement
Strong performance management skills and experience developing individuals into senior-calibre escalation or risk specialists
Exceptional written and verbal communication skills, including the ability to craft executive-ready narratives under time pressure
Proven ability to influence and align senior stakeholders, even when priorities or perspectives differ
High analytical capability and comfort making decisions in ambiguous, evolving contexts
Strong operational judgement and the ability to balance risk mitigation with customer experience
A calm, grounded leadership style that brings steadiness to the team in fast-moving and high-stakes moments

Job Responsibility

Own and manage end-to-end people strategy for the team: onboarding, capability building, continuous feedback, and performance management
Serve as the primary leader during high-pressure moments or when the Operations Manager is not available, ensuring continuity of service, judgement, and decision-making
Build a culture of accountability, clarity of expectations, and operational discipline across the team
Drive high-velocity prioritization, helping the team manage multiple urgent escalations while maintaining quality and adherence to protocols
Create and own monitoring metrics to ensure best-in-class community service
Oversee the handling of complex, sensitive, and time-critical escalations that carry brand, legal, financial, or trust risk
Serve on call as needed for incident response
Act as escalation point for point specialists and analysts for executive-level escalations, major incidents, and cross-functional escalations requiring fast, senior-level decision-making
Provide hands-on support for the most challenging cases, ensuring direction, narrative consistency, and airtight risk mitigation
Strengthen the team’s ability to independently handle high-judgement work by creating frameworks, playbooks, and escalation routing clarity

What we offer

bonus
equity
benefits
Employee Travel Credits

Fulltime

Supervisor, Service Recovery

Guide the Service Recovery team in delivering best-in-class support during our m...

Location

United States

Salary:

100000.00 - 115000.00 USD / Year

Airbnb

Expiration Date

Until further notice

Requirements

4–6+ years of experience leading teams in high-pressure escalation, crisis management, or risk-related environments
Proven experience of incident management in a fast-paced environment
Demonstrated ability to manage multiple urgent, complex cases simultaneously without sacrificing quality or judgement
Strong performance management skills and experience developing individuals into senior-calibre escalation or risk specialists
Exceptional written and verbal communication skills, including the ability to craft executive-ready narratives under time pressure
Proven ability to influence and align senior stakeholders, even when priorities or perspectives differ
High analytical capability and comfort making decisions in ambiguous, evolving contexts
Strong operational judgement and the ability to balance risk mitigation with customer experience
A calm, grounded leadership style that brings steadiness to the team in fast-moving and high-stakes moments

Job Responsibility

Own and manage end-to-end people strategy for the team: onboarding, capability building, continuous feedback, and performance management
Serve as the primary leader during high-pressure moments or when the Operations Manager is not available, ensuring continuity of service, judgement, and decision-making
Build a culture of accountability, clarity of expectations, and operational discipline across the team
Drive high-velocity prioritization, helping the team manage multiple urgent escalations while maintaining quality and adherence to protocols
Create and own monitoring metrics to ensure best-in-class community service
Oversee the handling of complex, sensitive, and time-critical escalations that carry brand, legal, financial, or trust risk
Serve on call as needed for incident response
Act as escalation point for point specialists and analysts for executive-level escalations, major incidents, and cross-functional escalations requiring fast, senior-level decision-making
Provide hands-on support for the most challenging cases, ensuring direction, narrative consistency, and airtight risk mitigation
Strengthen the team’s ability to independently handle high-judgement work by creating frameworks, playbooks, and escalation routing clarity

What we offer

bonus
equity
benefits
Employee Travel Credits

Fulltime

Fraud Specialist, Trust & Safety

Vercel

Location:
United States

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
February 14, 2026

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