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The Fraud Risk Senior Analyst will support efforts to manage Citi Branded Cards fraud policies. They will also work closely with operations, technology, and analytics to minimize fraud losses while managing customer impacts.
Job Responsibility:
Closely partner with Brands Fraud Risk Officers on identifying emerging risks and threats and specify potential areas for operational and analytic improvements
Perform periodic review and development of MIS reports, dashboards, and communication of fraud results internally
Provide actionable insights to stakeholders by leveraging data analytics
Monitor fraud controls and procedures to improve customer experience, fraud detection effectiveness, and operational cost
Understand the internal and external systems and networks that interact with and/or drive authorization and fraud processes to ensure the impact of changes in any of these systems do not disrupt or harm fraud or ID theft fraud processes, and ensure controls are in place to mitigate such risks
Partner with Operations, Analytics and Process Integration Teams to coordinate actions to address issues
Work with the business to understand and assess new projects for fraud risk
Persuade and influence others through strong communication and diplomacy skills
Produce regular performance reporting for stakeholders to coordinate actions and mitigation plans
Understand the latest fraud performance trends and communicate to key stakeholders
Maintain awareness of industry trends so this can be effectively communicated to Business partners
Requirements:
Ability to make decisions in a timely manner, balancing a need for action with a need for analysis
Ability to identify issues and outline scope. Probe beyond symptoms to determine the underlying causes of problems
Ability to understand businesses processes, risks and can identify control issues
Strong proficiency in Excel
Ability to work independently and influence others
Strong project management ability
Strong verbal and written communication skills
Strong presentation skills including proficiency in PowerPoint and other communication tools
Excellent problem solving, conflict resolution, and change management skills
Bachelor’s/University degree or equivalent experience preferred
What we offer:
medical, dental & vision coverage
401(k)
life, accident, and disability insurance
wellness programs
paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays