Fraud & Safety Risk Manager Job at Airbnb

Risk & Compliance Manager

This role involves managing safety, security, and compliance within a retail env...

Location

United States , Brooklyn

Salary:

81692.00 - 118800.00 USD / Year

IKEA

Expiration Date

Until further notice

Requirements

At least 3-years of previous retail Safety & Security Management experience, or at least 3-years IKEA Risk & Compliance experience including internal training programs to develop towards a Risk & Compliance Manager position
Knowledge and understanding of Federal, State, and Local legislation regarding safety, security, and risk in a retail environment
Previous experience with running/implementing a comprehensive safety program and security program in a retail environment
Previous experience performing risk assessments, investigating safety and security incidents including internal & external theft and fraud investigations, performing root cause analysis, completing and overseeing incident reporting, performing crisis management, monitoring compliance for data privacy, implementing and training de-escalation methods, and managing safety and security vendors
Strong interpersonal, verbal and written communication, analytical, problem-solving, and organizational skills with strong attention to detail
Candidates in Oregon, New York, and St. Louis, MO, must be eligible to obtain a security guard license as required by applicable local law. Obtaining the security guard license is a required condition of employment for this role.

Job Responsibility

Hires, onboards and trains the co-workers. Directs the overall selection, onboarding, development of coworkers. Creates individual development plans to secure succession. Manages resource planning, co-worker relations issues and performance and delegates responsibilities. Ensures we have a highly competent and performing team capable of delivering and excellent customer shopping experience. Oversees the day-to-day performance of the Risk & Compliance team
Executes various compliance tasks including assessments, follow-up, training, and statistical reports related to Ingka Group Policies and Standards, U.S. Business Risk & Compliance policies, and national/local applicable laws and regulatory requirements including but not limited to: Global Safety & Security Manual, U.S. Retail Risk & Compliance Operations Manual, Crisis Manual, fire safety (NFPA), occupational safety (OSHA/NIOSH), food safety (Food Safety Modernization Act), Payment Card Industry (PCI) Standards, data privacy and information security, Product Safety (CPSC), Worker's Compensation, General Liability
Oversees the safety and security of people and property within the site/unit and supports the unit Manager with identifying, managing, and mitigating risks in the unit, and gathering and communicating unit safety and security KPI's
Establishes and updates various business plans and action plans including but not limited to: Safety Action Plan, Business Plan, SecCheck Action Plan, and IKEA Blue Action Plan
Initiates, monitors, and responds to internal and external incidents and ensures rapid response, investigation, and documentation and reporting of all incidents and emergency situations. Ensures thorough documentation of all incidents that relate to potential liability for IKEA, educates the location R&C team on appropriate language for incident reports, and reviews incident reports for quality and accuracy
Serves as the subject matter expert for the location's liability claims and is the point of contact for insurance related matters, which includes ensuring property preservation, and potential or existing insurance claims
Minimizes theft and fraud, provides support to the Field Safety & Security Specialist with internal investigations with accuracy, security and confidentiality
Leads the unit's physical security program and safety program by education, assessing (auditing) and maintaining standards throughout the property. Works closely with outside agencies (police, fire department, fraud agencies, insurance companies, attorneys, OSHA, Health Department) as required to ensure compliance with all local and national laws regarding safety and security. Works with outside safety and security vendors as needed under scope of existing contracts
Works in partnership with the Unit Management and/or Field Safety & Security regarding sensitive issues, including but not limited to harassment, Co-worker misconduct, information security incidents, and lawsuits.

What we offer

Generous paid time off, holiday and sick time
WiselyPay – get earned wages up to two days early
Paid parental leave (up to 16 weeks)
KinderCare tuition discount
Retirement and bonus plans
Co-worker discount, meal deal, and referral bonus
Pet insurance program
Education assistance and learning programs
Safety shoe reimbursement
24/7 telehealth visits

Fulltime

Risk, Control & Compliance Manager

Lead the safety, security, and compliance of store operations, integrating risk ...

Location

Singapore , Singapore

Salary:

Not provided

IKEA

Expiration Date

Until further notice

Requirements

Bachelor's or Master's degree in Occupational Health & Safety, Environmental Engineering, or related fields
At least 10 years of experience in a similar or compliance role
3 years in a managerial capacity
Excellent communication, leadership, and problem-solving skills
Strong understanding of Occupational Health & Safety, risk assessment, safety systems (including fire and security), and local regulations
Proficient in incident investigation, fraud management, and crisis handling
Strong personal integrity
Ability to work independently as well as collaboratively within a team
Willing to embrace unconventional work schedules, including working on weekends and public holidays

Job Responsibility

Lead safety, security, and compliance of store operations
Integrate risk management frameworks into processes
Foster safety culture
Ensure adherence to IKEA's standards and local regulations
Work with stakeholders to ensure store operations meet IKEA's safety standards and compliance with SOPs
Identify, assess, and address safety and security hazards and process gaps
Implement preventive and corrective actions to mitigate risks
Lead development, implementation, and monitoring of safety operating procedures
Provide expertise and develop training materials for co-workers and external partners
Oversee ongoing training and audits

Fulltime

Senior Platform Manager, Trust and Safety

As a Product Manager in the Trust & Safety team, you will identify customer pain...

Location

United States

Salary:

177000.00 - 208000.00 USD / Year

Airbnb

Expiration Date

Until further notice

Requirements

5+ years product management experience
Prior product, operation, or engineering experience in security, trust, safety, risk or fraud
Outstanding written and verbal communication ability to a diverse stakeholder audience, including a global team of C-level executives, product, and technical stakeholders
Strong analytical, troubleshooting, and problem-solving skills
Experience building machine learning products or technical product management
Experienced in design, and hypothesis driven product development
Entrepreneurial drive to achieve stretch goals in an innovative fast-paced environment
Exceptional collaboration, partnership and influencing skills with the ability to work in a global environment across multiple locations and time zones to drive consensus across teams
Experience leading teams through ambiguity, and high stakes trade off decisions

Job Responsibility

Creating vision and strategy for Trust & Safety products and platforms
Leading a cross-functional working group of engineers, data scientists, designers, operations experts, and policy experts to ensure alignment, execution, and launches
Maintaining product backlog and the product roadmap. Own prioritization process of product solutions based on business value and customer impact
Defining goals and success with clearly measurable objectives and key results
Building alignment across product teams (inside and outside of Trust & Safety), and Leadership/Executive teams
Anticipating bottlenecks, making tradeoffs and balancing the business needs, customer needs, versus technical or operational constraints
Presenting product roadmap and status to the business and Airbnb leadership on an ongoing basis. Communicate concisely and influence outcomes
Evaluating new product opportunities and bring forward proposals (buy, build, partner solutions) for new capabilities with data and users at the forefront
Developing short term plans aligned with long term goals to iteratively build platform capabilities to defend against fraud, abuse, safety, unwanted bad activities, etc
Becoming the thought leader and entrepreneur that others within Airbnb look up to for knowledge, processes, and methods on building products and platforms

What we offer

bonus
equity
benefits
Employee Travel Credits

Fulltime

Risk, Control & Compliance Manager

The Risk, Control & Compliance Manager will lead and inspire the centre team, co...

Location

Malaysia , Johor Bahru

Salary:

Not provided

IKEA

Expiration Date

Until further notice

Requirements

Bachelor's or master's degree in occupational health/safety, Environmental Engineering or a related field
10+ years of experience in a similar or compliance role in retail or related industries
Minimum 3+ years in managerial level
Experience with incident reporting and claims handling process with insurance company
Experience in managing FCC and security guards
Experience dealing with fire drills, system testing, and crisis management
Experience investigating fraud and unethical behaviours
Experience in setting and implementing long-term strategic plans, setting budgets, and following up goals

Job Responsibility

Lead and inspire the centre team, co-workers, and external security guard service to optimize safety, security, and compliance
Ensure business process compliance and standard operating procedures compliance
Identify safety & security hazards, process gaps and incorporate preventive, protective, and control measures
Define, establish, and implement operating procedures and standards
Ensure safety and security operating systems meet Ikano requirements and local legislation
Develop and implement operations guidelines, standards and procedures
Provide expertise on development of training materials for co-workers and external partners
Responsible for performance of outsourced security service providers
Ensure company standards are fulfilled in fire prevention, intrusion alarm, access control, video surveillance, safety systems
Lead risk topics regarding potential operational challenges

Fulltime

Safety & Security Leader

As a Safety & Security Leader at IKEA, you will ensure a safe and secure environ...

Location

India , Bangalore

Salary:

Not provided

IKEA

Expiration Date

Until further notice

Requirements

University degree and/or relevant experience in occupational health & safety, fire safety, or security
Minimum 5 years of experience in a similar role, with a strong understanding of safety standards, regulations, and risk management
Ability to drive change and champion new processes and digital systems to improve performance
Ability to manage conflict by communicating requirements in a clear and simple manner
Strong leadership and collaboration skills, with the ability to build relationships and work in a fast-paced, ever-changing environment
High ethical standards and integrity, ensuring compliance and business continuity.

Job Responsibility

Ensure a safe and secure environment for customers, co-workers, and assets by implementing global safety and security frameworks adapted to local regulations and business needs
Facilitate risk assessments and help risk owners develop risk treatment strategies to proactively manage safety and security risks
Support incident and crisis management, ensuring proper registration, root cause analysis, and risk management in the operational units
Coordinate Country Critical Information Flow to keep stakeholders informed during potential crises
Perform internal investigations to identify and prevent misconduct, fraud, and internal crime
Provide subject matter expertise in occupational health & safety, fire safety, and security to support business operations
Develop and facilitate learning programs to ensure the right competence and awareness in the organization
Promote a strong risk and compliance culture, raising awareness and driving a safety-first mindset across all business areas
Work closely with unit teams to secure competence and understanding of company requirements.

What we offer

Equal opportunity employer
Commitment to diversity and inclusion
A work environment free of discrimination and harassment
Empowering culture of collaboration and continuous learning.

Fulltime

Risk & Assurance Lead

As a key member of the Governance and Corporate Services Team at B&D Reside, the...

Location

United Kingdom , London

Salary:

60000.00 - 65000.00 GBP / Year

Allen Lane

Expiration Date

Until further notice

Requirements

At least 5 years’ experience in a risk, compliance, governance or assurance role, preferably within a housing or public sector environment
Experience of leading the development of a comprehensive organisational risk model and appropriately managing potential risks across the organisation
Demonstrable experience maintaining or supporting the operation of a risk register and internal control framework
Understanding of housing-related risks and regulatory responsibilities, including health and safety, building compliance and data protection
Excellent organisational and administrative skills with high attention to detail
Strong written and verbal communication skills with the ability to liaise across departments
Confident using Microsoft Office (Excel, Word, PowerPoint), and experienced in working with data and documentation
Ability to manage competing deadlines and work independently with a proactive and solutions-focused approach
Commitment to confidentiality and professionalism, particularly when handling sensitive risk or audit issues

Job Responsibility

Lead the development of a comprehensive organisational risk model for B&D Reside Group, mapping key risk areas across strategic, operational, financial, and housing service functions
Maintain and co-ordinate updates to B&D Reside’s established corporate risk register
Act as the first point of contact for internal queries relating to risk, assurance, and compliance matters
Support the monitoring and implementation of internal audit actions
Co-ordinate annual assurance activities, including regulatory self-assessments, regulatory returns, fraud risk reviews, and compliance declarations
Maintain accurate records and logs relating to internal controls, legal and regulatory compliance, and audit findings
Support the organisation’s approach to managing key housing-related risks, including health and safety, building safety, safeguarding and data protection
Create and Manage fraud log, support investigations where required
Contribute to the preparation of governance and assurance reports for senior leadership, Board, and Committees
Assist in the implementation and use of digital risk and compliance management systems

Fulltime

Fraud Specialist

We’re seeking a Fraud Specialist to join our Trust & Safety team, which protects...

Location

United States , San Francisco; New York City

Salary:

128000.00 - 192000.00 USD / Year

Vercel

Expiration Date

Until further notice

Requirements

3+ years of experience in fraud or chargeback operations, investigations, or a related Trust & Safety vertical
Experience with user restriction systems and setting, tracking, and using KPIs to understand and optimize operations workflows and outcomes
Proven track record working cross-functionally to deliver impactful results
Strong attention to detail, and the ability to translate investigations into scaled systems
Worked with abuse detection systems that leveraged Machine Learning and/or LLMs for large-scale anti-fraud enforcement
Ability to take large data sets and distill key insights into actionable trends and strategies

Job Responsibility

Investigate abuse vectors causing financial loss or reputational risk to the business
Monitor, maintain, and improve fraud detection and anomaly alerting systems
Develop and refine operational workflows to scale fraud prevention efforts
Manage and monitor the performance of internal tooling and fraud rules
Work cross-functionally across, Operations, Engineering, Product, and Finance to mitigate areas of risk
Represent Trust & Safety during incident response and create mitigation processes

What we offer

Competitive compensation package, including equity
Inclusive Healthcare Package
Learn and Grow - we provide mentorship and send you to events that help you build your network and skills
Flexible Time Off
We will provide you the gear you need to do your role, and a WFH budget for you to outfit your space as needed

Fulltime

New

Operations Investigation Specialist

In the Operations Investigations Job Family, you will be responsible for working...

Location

Singapore

Salary:

Not provided

Airbnb

Expiration Date

Until further notice

Requirements

1-2 years of experience within risk management, fraud prevention, or Trust and Safety
Must be available for a regular schedule of 5 days work per week (Sunday-Thursday OR Tuesday-Saturday / 40 hours), mutually agreed with your Lead, which may include weekend days and public holidays. Shifts may include evening or early morning hours
Excellent interpersonal and communication skills, both written and verbal, to help our community in a tactful and diplomatic manner. Ability to balance fraud prevention alongside a positive customer experience
Excellent problem solving, critical thinking, analytical, ability to organize and work independently with rapidly changing priorities
Solution and outcome-oriented
Strong investigative ability, internet research, organizational, and analytical skills
Ability to detect vulnerabilities in existing and new products or features, and anticipate the ever-evolving fraudulent behaviors
Desire to work in fast-paced and rapidly changing environment. Ability to multitask, learn and adapt to new technologies
Ability to remain calm in time sensitive situations
able to prioritize and respond to user and cross-functional team needs

Job Responsibility

Maintain Subject Matter Expertise of your respective Specialization to successfully complete core work and escalations
Investigate complex situations and potential fraud surfaced in high volume queues
Educate users on how to maintain security and safety while using Airbnb responsibly
Working with operational lead to support cross-functional groups to develop and enhance internal policies and tools such as increasing automation, updating policies, and fixing product loopholes
Understand our risk systems and investigate account patterns
When trends or product vulnerabilities have been identified, you are able to escalate to the Product Support Job Family
Maintain high levels of confidentiality while performing investigations
Comprehensively document investigations
Develop and maintain a comprehensive understanding of the purpose of your Specialization
Work with external Product vendors to enhance proactive and reactive risk detection as an informing or collaborating task

Fulltime

Fraud & Safety Risk Manager

Airbnb

Location:
United States

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
January 27, 2026

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