Fraud Risk Intmd Analyst, Citi

Citi

Location:
Mexico, Ciudad De Mexico

Category:
Finance

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

The Fraud Risk Intmd Analyst is a developing professional role requiring analytical thinking, effective decision-making, and a collaborative approach in ensuring fraud risk oversight and operational effectiveness within the organization.

Job Responsibility:

Manages the Fraud Investigation team and their overall effectiveness
Ensures day-to-day Operations are performed according to agreed Service Level Agreements
Maintains an effective complaint case management system
Minimizes defects and operational losses and tracks metrics for performance measurement
Drives initiatives to enhance client experience and improve operating efficiency
Closely monitors service level indicators
Performs sampling on suspicious transactions/accounts
Appropriately assesses risk when business decisions are made
Applies professional judgment to ensure transparency and compliance

Requirements:

2-5 years previous experience in Fraud, Customer Services or Banking Operations
Bachelor’s/University degree or equivalent experience
Analytical thinking and knowledge of data analysis tools and methodologies
Developed communication and diplomacy skills
Attention to detail when making judgments and recommendations based on the analysis of factual information
Professional judgment when interpreting data and results
Systematic problem-solving and communicable explanation skills

Nice to have:

Experience with Agile, Scrum, Waterfall methodologies
Competence in MS Project and advanced Excel analysis

What we offer:

Equal opportunity employer
Compliance with applicable laws, rules, and regulations
Accessibility support for persons with disabilities

Additional Information:

Job Posted:
May 10, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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Fraud Risk Intmd Analyst