Fraud Risk Group Manager, Citi

Citi

Location:
United States, Jacksonville

Category:
Finance

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

The Fraud Risk Group Manager is accountable for management of complex/critical/large professional disciplinary areas. Leads and directs a team of professionals. Requires a comprehensive understanding of multiple areas within a function and how they interact in order to achieve the objectives of the function. Applies in-depth understanding of the business impact of technical contributions. Strong commercial awareness is a necessity. The candidate will interface with the Business owners to understand the Business objectives and initiatives and work to maximize return on investment while fully complying with internal policies and applicable laws and regulations. Frequent interaction with key partners including Fraud Operations, Client Research/Security Operations, Fraud Analytics, Process Integration, Technology, and Digital Fraud/Business teams is required

Job Responsibility:

Act as a primary point of contact for the Business as well as Fraud and Risk Partners across First and Second Line to escalate and address fraud issues and ensure accurate financial analysis and reporting
Develop, drive and support fraud-related governance activities including documentation, operational risk assessments, and control framework activities
Evaluate potential control enhancements which will improve business controls or reduce impacts to good customers
Along with others and direct reports, work with the Business to understand and assess new projects for fraud risk and identify key impacts related to fraud loss exposure
Make recommendations for appropriate controls which will maximize return on investment and optimize fraud loss and operating expense at their respective lowest levels
Develop and implement strategies to improve the identification, error-tracking and reporting of fraud and operational losses, including recoveries, and enhancing visibility into available recovery channels
Actively monitor and understand the latest fraud performance trends, quickly responding to lead mitigation of risk and communicate these trends and actions to the Business and Fraud senior management
Articulate the value of projects and overall approach to fraud related issues to senior management, Global Fraud partners, and the Business
Share best practices throughout all NA Businesses and support development and execution of effective root cause and lessons learned strategies that drive continuous improvement in the bank’s oversight and execution fraud risk management
Partner with Operations, Analytics and Process Integration Teams to coordinate actions to address Business issues
Support the Control group in the evaluation and management of Global policies and standards, regulatory requirements, and issue management
Produce regular performance reporting for stakeholders to coordinate actions and mitigation plans
Ensure metrics are aligned with strategic goals and support proactive issue identification
Assist in managing peer reviews and audits, and effectively lead governance routines
Maintain strong awareness of industry trends and leverage available benchmark data so this can be effectively communicated to Business and Fraud Utility partners
Successfully develop, coach and motivate a small team of highly skilled Policy Managers
Through direct reports, actively manage the end-to-end fraud financials and forecasting process across Retail Bank and Wealth segment, including annual fraud loss planning, weekly / monthly forecasting routines, financial reconciliation, reporting and analysis

Requirements:

7+ years’ experience in financial services fraud or risk management, with specific experience in retail and/or commercial banking
Direct experience in collaboratively influencing a variety of business partners is required
Knowledge of industry best practices and a network of industry contacts are preferred
Excellent presentation, written and verbal communication and strong interpersonal skills are required, including the ability to tailor communication approaches and content to a variety of audiences
Experienced in Operational Risk preferable

Nice to have:

Knowledge of industry best practices
Network of industry contacts

What we offer:

Medical, dental & vision coverage
401(k)
life, accident, and disability insurance
wellness programs
paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays

Additional Information:

Job Posted:
May 10, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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Fraud Risk Group Manager