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Fraud & Risk Analyst

OpenAI

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Location:
United States , San Francisco

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Contract Type:
Not provided

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Salary:

252000.00 - 280000.00 USD / Year

Job Description:

The Account & Platform Integrity team protects OpenAI’s ecosystem from fraud, impersonation, abuse, and account-level threats. We ensure that the people and organizations using OpenAI are who they claim to be, that access is used appropriately, and that bad actors are prevented from exploiting the platform. We operate at the intersection of identity, access, compliance, and abuse prevention, working closely with Product, Engineering, Legal, Go-To-Market, and Support teams to stop harmful activity before it impacts users, customers, or the business. Our work directly protects revenue, user trust, and platform safety across ChatGPT, the API, and enterprise products. We’re hiring a Fraud & Risk Analyst to help safeguard OpenAI by investigating, validating, and monitoring customer accounts and organizations. You will focus on identity, legitimacy, and risk, ensuring accounts are properly verified, access is appropriate, and emerging threats are detected early. You’ll handle sensitive and high-stakes investigations involving fraud, impersonation, sanctions, misuse of access, and coordinated abuse. Your work will directly influence who can use OpenAI’s products and how safely we can scale. Note: This role may involve reviewing sensitive, confidential, or disturbing content.

Job Responsibility:

  • Review and verify customer identities, organizations, and ownership structures
  • Investigate suspicious or high-risk accounts (e.g., fraud, impersonation, shell companies, abuse of API or ChatGPT access)
  • Evaluate documents, internal data, and third-party sources to determine legitimacy and risk
  • Enforce account-level actions such as approvals, restrictions, suspensions, or escalations
  • Serve as the case owner for complex, high-visibility verification and integrity cases
  • Partner with Legal, Compliance, Sales, and Support to resolve issues quickly and accurately
  • Handle escalations, appeals, and sensitive customer communications
  • Help design and improve verification workflows, fraud detection, and risk-scoring systems
  • Contribute to automation, tooling, and human-in-the-loop review pipelines
  • Identify patterns of abuse and recommend new controls or safeguards
  • Analyze data to uncover fraud and abuse trends
  • Provide feedback to Product and Engineering to improve onboarding, verification, and access controls
  • Create clear playbooks and guidance for frontline teams handling high-risk accounts

Requirements:

  • 5+ years of experience in verifications, fraud, trust & safety, or risk investigations
  • Comfortable making high-impact decisions about platform access
  • Experience working cross-functionally with Legal, Product, Sales, and Operations
  • Enjoy building systems, not just running them — especially in fast-moving environments
  • Calm under pressure, detail-oriented, and trusted with sensitive and ambiguous cases
  • Thrive in environments that require judgment, speed, and accountability
What we offer:
  • Medical, dental, and vision insurance for you and your family, with employer contributions to Health Savings Accounts
  • Pre-tax accounts for Health FSA, Dependent Care FSA, and commuter expenses (parking and transit)
  • 401(k) retirement plan with employer match
  • Paid parental leave (up to 24 weeks for birth parents and 20 weeks for non-birthing parents), plus paid medical and caregiver leave (up to 8 weeks)
  • Paid time off: flexible PTO for exempt employees and up to 15 days annually for non-exempt employees
  • 13+ paid company holidays, and multiple paid coordinated company office closures throughout the year for focus and recharge, plus paid sick or safe time (1 hour per 30 hours worked, or more, as required by applicable state or local law)
  • Mental health and wellness support
  • Employer-paid basic life and disability coverage
  • Annual learning and development stipend to fuel your professional growth
  • Daily meals in our offices, and meal delivery credits as eligible
  • Relocation support for eligible employees
  • Additional taxable fringe benefits, such as charitable donation matching and wellness stipends, may also be provided
  • Offers Equity
  • Performance-related bonus(es) for eligible employees

Additional Information:

Job Posted:
February 21, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
Job Link Share:

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