Fraud Program Manager

• Build and iterate on the Bank's fraud program, including all relevant documentation, metrics and reporting, communication channels/forums with relevant partners, and program oversight
• Manage updates to the Anti-Fraud Policy and related documents
• Develop key risk and performance indicators for board/senior management reporting and day-to-day management of the fraud program, reviewing, actioning, and escalations observations as appropriate
• Develop and oversee, along with Block Risk partners, a change management process for updates to fraud processes as required and dictated by Bank Policy
• Lead and liaise with cross-functional teams such as Product, Engineering, Risk, Operations, and Legal to ensure alignment with requirements for our fraud program
• delegating and overseeing assigned tasks on the underlying project(s)
• Participate in audits and regulatory examinations related to the fraud program
• Assist in addressing deficiencies and help prepare responses and action plans
• Represent the fraud program on cross-functional initiatives (new product launches, technology/systems enhancements, vendor management, etc.) that support our fraud program
• Complete additional projects and duties as directed

• 8+ years of experience in fraud at a bank or financial technology company spanning both commercial and consumer products
• Experience building fraud programs from the ground up or evolving existing programs, as opposed to focusing solely on investigations or operational execution
• Proficient knowledge of fraud rules and regulations at the federal level, and the ability to understand and communicate legal and regulatory concepts and convert them into relevant, practical business requirements
• Experience working with data and technology teams to build machine learning and heuristic fraud signals and rules
• Experience collaborating with data analytics teams to develop relevant fraud KRIs and KPIs, and the ability to present KRIs and KPIs across a variety of different audiences
• Experience using AI to augment and scale your work
• Ability to interface effectively and build relationships with counterparts and partners both internal and external to the Bank
• Ability to develop and implement new policies, procedure documents, strategies, and work processes across multiple operational units and business affiliates
• Comfort with living in ambiguity at times, with an eye toward continuous improvement, taking ownership of projects with little direction

Active CFE or CAFS designation or similar preferred

• Remote work
• Medical insurance
• Flexible time off
• Retirement savings plans
• Modern family planning