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Analyze web orders to determine the risk associated with them. Utilize fraud prevention tools to reject fraudulent orders and minimize chargebacks while accepting good customer orders capturing potential lost revenue and gaining customer affinity.
Job Responsibility:
Review pending web orders to determine the risks associated with them
Use fraud prevention tools to analyze and accept or reject web orders that are considered riskier transactions
Analyze failed orders to determine if decision manager rules are performing to business needs and communicate to vendor if changes need to be made
Handle any customer chargeback disputes timely and effectively
Communicate effectively with customers, when needed, regarding their pending orders
Handle all credit card settlements and fallouts daily
Handle calls presented from the inbound phone queue
Complete weekly reconciliation of accounts that are assigned to your region
Timely review and completion of any refunds or credits back to credit cards for our consumer account base
Requirements:
Associate's degree (A.A.) or equivalent from two-year College
or greater than four (4) years of related experience and/or training preferred
or equivalent combination of education and experience
Two (3) years or more of experience required working in an Accounts Receivable department and an extensive working knowledge of commonly used concepts, practices and procedures with credit and collection
Advanced level of experience in Microsoft Excel and other Microsoft Applications including Word and Outlook
Advanced experience using Enterprise Resource Planning (ERP) and Customer Relationship Management (CRM) platform systems
Advanced experience using CyberSource Business Center and Shopify platforms
Demonstrated superior communications skills, including the ability to effectively communicate information in verbal and written form to internal and external customers
Ability to read and interpret detailed instructions and correspondence
Ability to communicate technical information to nontechnical audiences
Advanced ability to multi-task and prioritize workload