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Fraud Prevention Analyst

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IKEA

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Location:
United States , Baltimore, Maryland

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Category:
Finance

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Contract Type:
Not provided

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Salary:

24.08 - 34.00 USD / Hour
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Job Description:

You use your operational insight within Global Business Operations to support strategic goals, strengthen fraud and payment controls, and contribute to continuous improvement across the organization. Through analysis, collaboration, and effective problem‑solving, you help drive operational efficiency, reduce risk, and deliver accurate documentation and reporting that support GBO’s overall performance.

Job Responsibility:

  • Monitors, evaluates, investigates, and responds to chargeback disputes
  • Provides a high standard of professional, caring, and friendly service while consistently meeting or exceeding established chargeback productivity and quality standards
  • Resolves complex issues with minimal supervision or direction
  • Collaborates with peers and leadership by communicating chargeback anomalies or emerging fraud trends and sharing relevant insights and ideas
  • Reviews all disputed transactions and ensures appropriate actions are taken
  • Prepares and delivers monthly trend analyses to Fraud Management, including recommendations for process and workflow improvements
  • Submits monthly recommendations for rule enhancements that support increased fraud prevention
  • Identifies and cancels fraudulent activity to mitigate potential revenue loss
  • Creates and maintains weekly reports on fraud and chargeback rates
  • Produces trend analyses, suspicious activity summaries, and fraud prevention reports

Requirements:

  • Fluent in oral and written English
  • Excellent communication skills
  • Strong computer skills, especially with Microsoft Excel
  • Strong time‑management abilities
  • Proven track record of effective problem‑solving, with the ability to remain solution‑oriented at all times
  • Experience in payment operations, fraud prevention, and/or risk management
  • Strong knowledge of card processing, payment fraud prevention/detection techniques, and/or CNP fraud management
  • Expertise in dispute and chargeback management
  • Experience in problem resolution, including determining root cause, scope, and scale of issues
  • Intermediate to advanced proficiency in Microsoft Excel, Word, and Access
  • Skill in data analysis and ad‑hoc report creation
What we offer:
  • Generous paid time off, holiday, and sick time
  • WiselyPay – get earned wages up to two days early
  • Paid parental leave (up to 16 weeks)
  • KinderCare tuition discount
  • Retirement and bonus plans
  • Co-worker discount, meal deal, and referral bonus
  • Pet insurance program
  • Education assistance and learning programs
  • Safety shoe reimbursement
  • 24/7 telehealth visits
  • Dental and vision plans
  • Medical and Rx plans (must work min. 20 hrs/wk)
  • A fun and inclusive work environment

Additional Information:

Job Posted:
March 13, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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