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Fraud Prevention Administrator

https://www.ikea.com Logo

IKEA

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Location:
Poland , Poznań

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Category:
Finance

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Contract Type:
Employment contract

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Salary:

Not provided
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Job Description:

Our team plays a key role in protecting the business from fraudulent activity. As a Fraud Prevention Administrator, you will work closely with colleagues across markets to manually review high‑risk transactions and support ongoing investigations. Your work directly contributes to creating a safe and trusted shopping experience for our customers. Because we support e‑commerce operations globally, the role includes some weekend and bank‑holiday shifts, as well as early morning start times.

Job Responsibility:

  • manual screening of flagged (challenged) transactions within the designated timeframe
  • manual screening of online gift card purchases
  • keeping a record of identified fraudulent transactions
  • adding fraud‑associated data points to internal blocklists
  • informing the relevant stakeholders from Payments or RCMP teams about transactions requiring additional attention
  • occasional participation in anti‑fraud operations and testing of new solutions
  • supporting and closely cooperating with Fraud Prevention Administrators in the US hub team
  • cooperating with RCMP co-workers, bank employees, Loss Prevention, and Law Enforcement regarding fraudulent or potentially fraudulent activities

Requirements:

  • a very good ability to communicate in English
  • excellent follow-through skills and attention to detail
  • excellent computer and web‑browsing knowledge
  • ability to work in a fast-paced environment and demonstrate a high sense of urgency and confidentiality
  • ability to prioritize tasks and communicate clearly within the team
  • ability to think outside the box while applying common sense
  • the ability to work on weekends and bank holidays (additional day off and remuneration)
  • ability to work with peers from all over the world

Nice to have:

experience in the loss prevention, banking, investigative or fraud field – will be an asset

What we offer:
  • hybrid working model (3 days from the office a week)
  • fantastic office furnished with IKEA furniture, divided into zones for work and relaxation and creative collaboration
  • free underground parking with electric charger and bicycle parking
  • stable employment (employment contract)
  • flexible terms of employment (depending on the team – full-time and part-time)
  • flexible working hours (we start work between 7 and 10 a.m.)
  • annual appreciation bonus dependent on performance in the relevant fiscal year
  • home work allowance
  • cafeteria system – a pool of benefits to choose from (e.g. Multisport card, cinema tickets, shopping vouchers, medical package for relatives)
  • Tack! loyalty programme for Co-workers – working with us longer earns you an additional financial bonus
  • private medical care for IKEA Co-workers and their families
  • wellbeing support – Edenred pre-paid lunch card, Employee Assistance Programme – support in difficult life situations
  • personal accident insurance and pension plan
  • jubilee awards, gifts and special events
  • additional 4-week paternity leave
  • cofinancing of language courses

Additional Information:

Job Posted:
March 22, 2026

Work Type:
Hybrid work
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