Fraud Policy Officer

• Establishes and oversees the application of operational risk policies, technology and tools, and governance processes
• Identify emerging risks and threats and specify potential areas for operational and analytic improvements
• Monitor fraud controls and procedures to improve customer experience, fraud detection effectiveness, and operational cost
• Establish and develop business cases for identified operational and technological enhancements
• Work with operational risk, internal audit and compliance along with control standard and process owners to identify and evaluate the effectiveness of application fraud controls
• Persuade and influence others through strong communication and diplomacy skills
• 3DSecure internet loss channel project management and fraud operations liaison across all lines of business
• Represent fraud prevention’s interests on major projects and implementations
• Acts as SME to senior stakeholders and /or other team members
• Appropriately assess risk when business decisions are made.

• 6-10 years of Fraud experience
• Bankcard fraud management or fraud investigations related experience
• Strong data analysis skills
• Ability to understand business processes, risks and can identify control issues
• Ability to work independently and influence others
• Strong project management experience
• Strong verbal and written communication skills
• Strong presentation skills including proficiency in PowerPoint and other communication tools
• Excellent problem solving, conflict resolution and change management skills
• Understanding of Cards operations policies and procedures
• Bachelor’s/University degree or equivalent experience
• Experience with 3D Secure

Experience with 3D Secure

• Medical, dental & vision coverage
• 401(k)
• Life, accident, and disability insurance
• Wellness programs
• Paid time off packages including planned vacation, unplanned sick leave, and paid holidays