Fraud Ops Sr Manager, Citi

Citi

Location:
Mexico, Ciudad De Mexico

Category:
Finance

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

The Fraud Ops Sr Manager is a senior management level position responsible for accomplishing results through the management of a team or department to drive fraud management policies, processes and procedures to minimize the impact of fraud in coordination with the Operations - Services team. The overall objective of this role is to manage fraud losses by ensuring analysts make appropriate decisions using risk/reward balance methodology.

Job Responsibility:

manage one or more teams and a component of the fraud loss portfolio
manage fraud losses and ensure the team supports the portfolio, and make decisions using a risk/reward and customer centric balance
monitor execution of operational objectives, authorization detection strategies and goals for the fraud area, and help mitigate fraud losses
evaluate subordinates' performance and make recommendations for pay increases, hiring, terminations and other personnel actions
provide evaluative judgment based on information analysis in complicated and unique situations
direct area supported and oversee the delivery of end results and budget management, and conduct resource planning activities
ensure essential procedures are followed and contribute to defining standards, and participate in change management initiatives
appropriately assess risk when business decisions are made, demonstrating consideration for the firm's reputation, compliance with laws, and sound ethical judgment
supervise the activity of others and create accountability with those who fail to maintain standards

Requirements:

6-10 years of experience in a related role
basic knowledge of the industry required
proven success in a similar position
demonstrated ability to persuade and influence others
consistently demonstrates clear and concise written and verbal communication
demonstrated ability to remain unbiased in a diverse working environment
bachelor’s degree/University degree or equivalent experience
master’s degree preferred
experiencia indipensable en análisis de eventos de fraude externo (E2E) en productos digitales y no digitales
habilidad para identificar comportamientos y causas raíz del fraude
conocimiento del flujo de originación y a nivel transaccional tanto de tarjetas como de banca electrónica
excelente comunicación y habilidad para exponer los eventos identificados
mitigación de riesgo de fraude con enfoque en experiencia del cliente
experiencia liderando equipos
inglés intermedio

Additional Information:

Job Posted:
June 21, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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Fraud Ops Sr Manager