Fraud Ops Manager, Citi

Citi

Location:
Mexico, Ciudad De Mexico

Category:
Banking

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

The Fraud Ops Manager is an intermediate management level position responsible for providing full leadership and direction to a team of employees in an effort to develop fraud management policies, processes, and procedures to minimize the impact of fraud in coordination with the Operations - Services team. The overall objective of this role is to manage fraud losses by ensuring analysts make appropriate decisions using risk/reward balance methodology.

Job Responsibility:

Manage a team, the budget and planning
analyze fraud trends, conduct investigative research into fraud behavior and losses to determine the nature of fraud patterns
manage department projects/ processes, including data sampling, modeling design, modeling development, validation, and implementation
lead modeling and analytical projects through completion
evaluate subordinates' performance and make recommendations for pay increases, hiring, terminations and other personnel actions
provide evaluative judgment based on information analysis in complicated and unique situations to solve complex issues
ensure delivery of end results and contribute to the formulation of procedures
appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.

Requirements:

5-8 years of experience in a related role
experience in applying and developing advanced statistical models
demonstrated ability to filter, prioritize and validate potentially complex and dynamic material from multiple sources
ability to persuade and influence others and negotiate with third parties
consistently demonstrates clear and concise written and verbal communication
demonstrated ability to remain unbiased in a diverse working environment
licenciatura en Ciencias Económico Administrativas
experiencia en Metodologías/Evaluación de Riesgo
conocimiento en productos y servicios bancarios
experiencia en riesgo de fraude
conocimiento en temas de aclaraciones, quebrantos, análisis de información
habilidades de negociación, comunicación efectiva
evaluación de flujos para mejoras operativas
crear soluciones para todos los niveles de negocio
proactividad para buscar soluciones
coordinar a diferentes equipos para construir mejoras en los procesos.

Additional Information:

Job Posted:
August 20, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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Fraud Ops Manager