Fraud Ops Analyst 2 for Commercial Cards

• Contribute to Root Cause Analysis for high-value losses and actively support the development and implementation of improvement plans
• Prepare and send Fraud Declaration Forms or track Online Dispute Forms, and facilitate efficient handoff to the Disputes team
• Review Daily Production Analysis, Association Alerts, RiskFort alerts, and Common Point of Purchase/Compromise findings
• Collaborate effectively with the Fraud Investigation team on disputed transactions that require deeper analysis and expert intervention
• Ensure accurate and complete system notes, consistent application of block actions, and full compliance with Standard Operating Procedures
• Promptly escalate high-risk cases, Account Takeover indicators, and abnormal fraud trends to senior management
• Ensure strict compliance with all guidelines related to associations and all relevant regulatory requirements

• 2+ years relevant fraud or analytics experience
• Strong analytical, investigative, and documentation skills
• Knowledge of industry fraud standards and advanced fraud systems
• Strong written and verbal communication skills
• Bachelor's degree/University degree or equivalent experience
• Willing to support NAM Operations and must be able to work in a 24/7 shift environment, including weekends and public holidays

access to an array of learning and development resources to help broaden and deepen your skills and knowledge as your career progresses