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Fraud Ops Analyst 1 for Commercial Banking

https://www.citi.com/ Logo

Citi

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Location:
Malaysia , Kuala Lumpur

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

The Fraud Operations Analyst (C09) plays a crucial role in supporting fraud risk management for Commercial Cards operations across multiple regions. This position is responsible for conducting advanced fraud reviews, leveraging system insights, and applying industry best practices to minimize fraud losses. The analyst ensures accurate decision-making through rigorous risk-reward evaluations and contributes to the overall integrity of fraud prevention strategies.

Job Responsibility:

  • Proactively analyze fraud trends using daily production analysis reports and Association Alerts to identify and respond to emerging fraud patterns
  • Conduct in-depth fraud case reviews, meticulously evaluating evidence to determine appropriate risk actions and mitigation strategies
  • Promptly validate and address Two-Way SMS/Email exception cases to minimize potential exposure and ensure timely resolution
  • Participate in the preparation of monthly fraud Management Information Systems reports and assist in tracking Key Performance Indicators
  • Support Association Alerts review and contribute to the development of proactive card replacement strategies based on fraud ratio thresholds
  • Update daily production analysis trackers and reconcile data with Fraud Declaration Forms to ensure accuracy and consistency
  • Assist with the review of Transactions on Blocked Accounts and address potential risks

Requirements:

  • Minimum 1 year of working experience
  • Familiarity with general fraud concepts
  • Proficiency in data analytics, Excel, and fraud reporting tools
  • Strong written and verbal communication skills
  • Able to work on flexible shift. 24/7 shifting schedule. Expected to work on holidays and weekends
  • Bachelor's degree/University degree or equivalent
  • Diploma holder with relevant experience can be considered
What we offer:
  • On-the-job training
  • Exposure to senior leaders
  • Learning and development resources
  • Opportunity to give back through volunteerism

Additional Information:

Job Posted:
May 15, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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