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Fraud Manager

vodafone.com Logo

Vodafone

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Location:
Luxembourg , Luxembourg

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Category:
Finance

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

The VP&C Fraud & Investigation Manager is responsible for driving the implementation of Vodafone’s Fraud Management Strategy and managing Internal Investigations in VP&C. The role focuses on identifying, evaluating, and mitigating fraud risks within business processes, products, and services, in alignment with the Fraud Management Framework and Vodafone Fraud Policy. Additionally, the role holder will be primarily responsible for conducting internal investigations related to VP&C businesses and employees, as well as acting as the main Speak Up single point of contact for local stakeholders.

Job Responsibility:

  • Act as the main Fraud and Investigations expert in VP&C
  • Conduct FRAs within VP&C as required
  • Develop and maintain a FRA plan
  • Execute detailed FRAs
  • Track and monitor FRA actions
  • Evaluate fraud vulnerabilities in new offerings
  • Ensure fraud gaps are addressed pre-launch
  • Design and deliver targeted fraud awareness and training initiatives
  • Pursue continuous professional development
  • Act as Security and Forensic expert, collecting, securing, and preserving evidence
  • Carry out and lead investigations
  • Advise the Group Senior Investigation Manager
  • Prepare and maintain detailed and accurate reports, records, and KPIs
  • Ensure all Speak Ups received locally are escalated
  • Provide advice and consultancy on investigations
  • Support the wider Group Corporate Security Team

Requirements:

  • Experienced in fraud risk management, investigations, internal controls, audit, compliance, or related assurance functions—particularly in evaluating controls, identifying vulnerabilities, and managing investigative processes
  • Extensive experience (minimum 5 years) in fraud management and/or investigations
  • Prior experience in fraud risk management activities such as conducting FRAs, developing anti-fraud controls, or contributing to fraud prevention strategies
  • Strong relationship-building skills with the ability to collaborate across departments and demonstrate influencing and negotiation capabilities
  • Skilled in conducting investigations and producing high-quality, detailed reports
  • Proven leadership capabilities and the ability to deliver in fast-paced, high-growth, and uncertain environments
  • Experience in designing and/or delivering training, awareness initiatives, or internal communications related to business risks
  • Analytical mindset with strong influencing skills, capable of critically assessing information, identifying root causes, and developing logical, risk-based solutions
  • Excellent written and verbal communication skills, capable of conveying complex information clearly to diverse audiences
  • Broad understanding of mobile and fixed telephony networks and associated services
  • Proficient in Microsoft Office and data analysis tools

Nice to have:

  • Familiarity with Vodafone’s business model, products, and services is a plus
  • Professional certifications such as CFE (Certified Fraud Examiner) or equivalent are desirable
What we offer:
  • Annual Discretionary Bonus
  • Generous Annual Leave (28 days, option to buy 5 more, carry over 5 days per year)
  • 1 additional Family Day
  • 11 public holidays
  • 5 charity days per year
  • Flexible working schedule
  • 20 days to work from abroad
  • Lunch vouchers
  • Access to private AXA health insurance
  • Robust pension scheme
  • Access to Vodafone University and online training resources

Additional Information:

Job Posted:
January 22, 2026

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