Fraud Manager Job at Vodafone (Luxembourg)

Job Description

The VP&C Fraud & Investigation Manager is responsible for driving the implementation of Vodafone’s Fraud Management Strategy and managing Internal Investigations in VP&C. The role focuses on identifying, evaluating, and mitigating fraud risks within business processes, products, and services, in alignment with the Fraud Management Framework and Vodafone Fraud Policy. Additionally, the role holder will be primarily responsible for conducting internal investigations related to VP&C businesses and employees, as well as acting as the main Speak Up single point of contact for local stakeholders.

Job Responsibility

Act as the main Fraud and Investigations expert in VP&C
Conduct FRAs within VP&C as required
Develop and maintain a FRA plan
Execute detailed FRAs
Track and monitor FRA actions
Evaluate fraud vulnerabilities in new offerings
Ensure fraud gaps are addressed pre-launch
Design and deliver targeted fraud awareness and training initiatives
Pursue continuous professional development
Act as Security and Forensic expert, collecting, securing, and preserving evidence
Carry out and lead investigations
Advise the Group Senior Investigation Manager
Prepare and maintain detailed and accurate reports, records, and KPIs
Ensure all Speak Ups received locally are escalated
Provide advice and consultancy on investigations
Support the wider Group Corporate Security Team

Requirements

Experienced in fraud risk management, investigations, internal controls, audit, compliance, or related assurance functions—particularly in evaluating controls, identifying vulnerabilities, and managing investigative processes
Extensive experience (minimum 5 years) in fraud management and/or investigations
Prior experience in fraud risk management activities such as conducting FRAs, developing anti-fraud controls, or contributing to fraud prevention strategies
Strong relationship-building skills with the ability to collaborate across departments and demonstrate influencing and negotiation capabilities
Skilled in conducting investigations and producing high-quality, detailed reports
Proven leadership capabilities and the ability to deliver in fast-paced, high-growth, and uncertain environments
Experience in designing and/or delivering training, awareness initiatives, or internal communications related to business risks
Analytical mindset with strong influencing skills, capable of critically assessing information, identifying root causes, and developing logical, risk-based solutions
Excellent written and verbal communication skills, capable of conveying complex information clearly to diverse audiences
Broad understanding of mobile and fixed telephony networks and associated services
Proficient in Microsoft Office and data analysis tools

Nice to have

Familiarity with Vodafone’s business model, products, and services is a plus
Professional certifications such as CFE (Certified Fraud Examiner) or equivalent are desirable

What we offer

Annual Discretionary Bonus
Generous Annual Leave (28 days, option to buy 5 more, carry over 5 days per year)
1 additional Family Day
11 public holidays
5 charity days per year
Flexible working schedule
20 days to work from abroad
Lunch vouchers
Access to private AXA health insurance
Robust pension scheme
Access to Vodafone University and online training resources

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