Fraud Management Manager, HSBC

HSBC

Location:
Hong Kong, Mongkok

Category:
Finance

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

A career with Hang Seng Bank offers an opportunity to work in a dynamic environment with good career development opportunities and competitive compensation packages. The role involves managing WPB fraud, mule control, and supporting incident coordination while promoting operational efficiency and customer-centric fraud risk management.

Job Responsibility:

Responsible for promoting and optimizing WPB fraud( including but not limited to Payment, Banking, Cards and Lending), fraud mule control monitoring and fraud management framework by balancing risk, customer experience and operational effectiveness
Responsible for overall coordination in all WPB fraud and mule related incidents and adhoc events, including non-office hour supports
Understand current and future WPB fraud risk and fraud mule risk exposure and able to drive different controls design and implementation to mitigate the risk
Act as 1st line of defense for addressing WPB fraud risk and fraud mule risk including but not limited to advising business the fraud risk appetite, driving fraud mitigation and prevention control
Clearly articulate the strength and weakness of existing controls, propose and liaise with appropriate functions for improvement
Deliver fraud investment programs for achieving risk mitigation and supporting business growth through interlocking internal and external counterparts (including compliance, regulatory and Group policy-mandated initiatives)
Support new business initiatives by assessing the WPB fraud risk and fraud mule risk exposure and coordinate with relevant functions to design appropriate controls
Perform testing supports
Proactively monitor existing WPB fraud and mule controls, Gross/ Net loss and timely escalate to management for any deficiencies
Assist business to manage incident, complaint and customer issue
study and feedback the deficiency to senior management
Support line manager and the business unit for any ad-hoc requests

Requirements:

Degree in a related discipline OR other relevant qualifications
Minimum 5 years’ banking experience, preferably with exposure to retail banking business and knowledge of related regulatory requirements and internal guidelines
With knowledge of fraud risk management or AML mule control, criminal investigation experience, good analytical skill and fraud control operational procedure
Good communication and interpersonal skills
Proficiency in both English and Chinese
Agile methodologies or experience working in a fast paced risk management environment

What we offer:

Dynamic working environment
Good career development opportunities
Competitive compensation packages

Additional Information:

Job Posted:
September 19, 2025

Expiration:
October 15, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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Fraud Management Manager

HSBC

Location:Hong Kong, Mongkok

Category:Finance

Contract Type:Employment contract