Fraud Investigator Job at Robinhood (Chicago)

Fraud Investigator

Join us in building the future of finance. Our mission is to democratize finance...

Location

United States , Chicago; Denver; Westlake

Salary:

Not provided

Robinhood

Expiration Date

Until further notice

Requirements

2+ years experience in fraud investigations, including in-depth knowledge of various fraud activities such as Account Takeovers, Identity Theft, and Money Movement Fraud, among others
or equivalent experience related to fraud investigations.
Ability to proactively identify problems and develop solutions (thinking outside-the-box)
Ability to operate in a fast-paced environment
Good written and verbal communication skills, analytical ability, and keen attention to detail
Strong interpersonal skills and experience working with cross-functional teams, such as product, engineering, legal, compliance, vendor partners, or financial crimes

Job Responsibility

Conduct in-depth investigations on accounts flagged for fraud, across a range of payment vehicles, including cryptocurrency
Place outbound calls to customers to discuss account activity, using strategic interview techniques and conversational analysis
Apply critical thinking and pattern detection to proactively identify emerging fraud
Document the rationale and determination for each alert and refer cases to other teams when necessary

What we offer

Performance-driven compensation with multipliers for outsized impact, bonus programs, equity ownership, and 401(k) matching.
100% paid health insurance for employees with 90% coverage for dependents.
Lifestyle wallet — a highly flexible benefits spending account for wellness, learning, and more.
Employer-paid life & disability insurance, fertility benefits, and mental health benefits.
Time off to recharge including company holidays, paid time off, sick time, parental leave, and more!
Exceptional office experience with catered meals, events, and comfortable workspaces.

Fulltime

Counter Fraud Manager

The role provides critical assurance to senior leadership, the Board and externa...

Location

United Kingdom , London

Salary:

32.64 GBP / Hour

Butler Rose

Expiration Date

Until further notice

Requirements

Strong customer-focused approach with the ability to balance fraud risk with a positive customer experience
Housing qualification or equivalent experience in housing management
Professional accreditations: ACFS or PinS, plus ICA AML Officer Certification or equivalent
In-depth knowledge of fraud, risk and investigative legislation, including: Proceeds of Crime Act 2002, Terrorism Act 2000, Prevention of Social Housing Fraud Act 2013, Fraud Act 2006, Social Security Acts 1992 & 1997, Theft Act 1968, Money Laundering Regulations 2017/2019, and related frameworks
Minimum 5 years' experience in Fraud and Risk Management, including leading investigative or enforcement teams
Skilled in conducting complex investigations, interviewing witnesses and suspects (PACE-compliant), securing evidence, and attending court
Ability to interpret and explain complex legislation confidently to stakeholders
Strong analytical skills with advanced IT proficiency, including Microsoft Office and the ability to identify weaknesses in PSP platforms
Highly motivated, proactive, and able to work both independently and collaboratively
Excellent communication skills with the ability to engage stakeholders at all levels

Job Responsibility

Lead and manage the Counter Fraud Team to effectively detect, prevent and respond to all types of fraud
Drive proactive fraud prevention strategies and collaborate with internal teams and external agencies to recover assets, pursue unlawful gains and support prosecution where appropriate
Develop and implement policies, procedures and training to strengthen financial crime prevention and compliance across the organisation
Ensure full compliance with counter-fraud and AML requirements across employees, agents and partners, providing assurance to senior leadership and the Board
Develop strategic fraud prevention and detection frameworks addressing online fraud, contractor fraud, money laundering and other financial crime threats
Lead and oversee fraud investigations and risk assessments, working with internal teams, external partners, police forces and the CPS
Train, advise and support staff and agents on recognising and investigating financial crime, ensuring timely and effective case progression
Support the organisation's MLRO and MLCO with AML compliance, risk assessments and liaison with the NCA and other authorities
Act as the named responsible officer for whistleblowing activity, managing confidential reports, conducting investigations and advising senior governance committees
Prepare witness statements and attend civil or criminal court hearings as required

Fulltime

Specialist, Fraud Operations

As a Fraud Operations Specialist you will perform a detailed account analysis us...

Location

United States , Allentown

Salary:

17.89 - 32.26 USD / Hour

T-Mobile

Expiration Date

Until further notice

Requirements

High School Diploma/GED
less than 2 years experience in the wireless industry
prior experience in fraud investigation or closely related field preferred
Microsoft Office
intermediate MS Excel experience - including pivot tables and v-lookups
analytics
strong written and verbal communications skills
ability to provide support over phone and email
legally authorized to work in the United States
at least 18 years of age

Job Responsibility

Perform in-depth account investigation and analysis and effectively analyze, compile, organize and interpret data from multiple investigation resources
responsible to handle inbound calls from customers regarding all aspects of fraud and ID theft and provide accurate and professional advice and assistance to victims of identity theft
coordinate with loss prevention and corporate investigations, when applicable, to pursue dealer audits and identification of fraud trends
act as liaison for general law enforcement inquiries regarding an investigation or fraudulent account
advise proper contact processes
actively evaluate policy and processes and recommend policy and efficiency improvements

What we offer

Medical, dental and vision insurance
flexible spending account
401(k)
employee stock grants
employee stock purchase plan
paid time off
up to 12 paid holidays
paid parental and family leave
family building benefits
back-up care

Fulltime

Fraud Specialist

We’re seeking a Fraud Specialist to join our Trust & Safety team, which protects...

Location

United States , San Francisco; New York City

Salary:

128000.00 - 192000.00 USD / Year

Vercel

Expiration Date

Until further notice

Requirements

3+ years of experience in fraud or chargeback operations, investigations, or a related Trust & Safety vertical
Experience with user restriction systems and setting, tracking, and using KPIs to understand and optimize operations workflows and outcomes
Proven track record working cross-functionally to deliver impactful results
Strong attention to detail, and the ability to translate investigations into scaled systems
Worked with abuse detection systems that leveraged Machine Learning and/or LLMs for large-scale anti-fraud enforcement
Ability to take large data sets and distill key insights into actionable trends and strategies

Job Responsibility

Investigate abuse vectors causing financial loss or reputational risk to the business
Monitor, maintain, and improve fraud detection and anomaly alerting systems
Develop and refine operational workflows to scale fraud prevention efforts
Manage and monitor the performance of internal tooling and fraud rules
Work cross-functionally across, Operations, Engineering, Product, and Finance to mitigate areas of risk
Represent Trust & Safety during incident response and create mitigation processes

What we offer

Competitive compensation package, including equity
Inclusive Healthcare Package
Learn and Grow - we provide mentorship and send you to events that help you build your network and skills
Flexible Time Off
We will provide you the gear you need to do your role, and a WFH budget for you to outfit your space as needed

Fulltime

Senior Commercial Property Claims Handler

As a Senior Commercial Property Claims Handler, you'll be responsible for handli...

Location

United Kingdom , Manchester

Salary:

Not provided

Direct Line Group

Expiration Date

Until further notice

Requirements

Strong commercial insurance background
Confident in recognising and investigating potential fraud indicators
Solid understanding of core insurance principles, policy coverage and industry practices
Excellent stakeholder management skills, with the ability to build effective relationships
Experience coaching, supporting or mentoring colleagues to develop their capability

Job Responsibility

Triage new large and technical property claims
Manage end-to-end handling of retained technical claims
Spot and escalate potential fraudulent activity
Investigate claims, negotiate indemnity and liability, and identify recovery opportunities
Help shape and improve our overall claims handling strategy
Support technical development through case clinics, audits, and sharing legal/technical updates
Maintain strong control of indemnity spend and accurate reserving
Manage customer and third-party expectations throughout the claim lifecycle
Meet all regulatory timescales and compliance requirements
Act as a technical mentor and referral point for colleagues

What we offer

9% employer contributed pension
Annual company bonus of up to 10%
50% off home, motor and pet insurance, plus free Green Flag breakdown cover
Additional optional Health and Dental insurance
EV car scheme allows all colleagues to lease a brand new electric or plug-in hybrid car in a tax efficient way
Generous holidays
Buy as you earn share scheme
Employee discounts and cashback
22 days holiday rising to 30 days depending on your role. Plus the chance to buy and sell up to 5 days
Income protection on 50% of your salary for 5 years

Fulltime

New

Fraud Investigations Manager

Join AirCover Fraud Operations—a dedicated, high-trust team at the heart of Airb...

Location

Canada

Salary:

97000.00 - 121000.00 CAD / Year

Airbnb

Expiration Date

Until further notice

Requirements

8+ years of leadership experience in fraud investigations, intelligence, risk analytics, or related fields (e.g. financial crime, insurance, platform abuse)
Demonstrated expertise connecting case-level insights to broader fraud patterns and systemic risk, including advanced analytics and network detection
Strong background in fraud strategy, behavioral analysis, and the development of risk controls and operational workflows
Proven ability to produce clear, structured investigative writing and guide others in narrative and reporting standards
Hands-on experience with fraud tooling, upstream signal detection, and working with structured datasets
advanced proficiency with SQL and Python for analysis
Working knowledge of cyber risk frameworks, digital forensics, and platform security
Track record of building and leading high-performing teams, fostering clarity, accountability, and resilience in high-stakes environments
Experience collaborating with international and cross-functional partners to drive policy, process, and technology improvements

Job Responsibility

Lead and mentor a specialized team of senior fraud investigators and analysts, guiding case investigations and building team capability
Own the resolution of complex, high-risk, or executive- escalated fraud cases, making final decisions in ambiguous scenarios
Analyze fraud signals and trends, translating insights into platform-level controls, rules, and policies
Collaborate with data, product, trust & safety, legal, and policy teams to design and implement new fraud countermeasures
Develop and present clear investigative reports and fraud intelligence summaries to AirCover leadership and cross-functional partners
Support operational queue work during surge periods, ensuring service excellence and platform integrity

What we offer

bonus
equity
benefits
Employee Travel Credits

Fulltime

New

Fraud Manager

The VP&C Fraud & Investigation Manager is responsible for driving the implementa...

Location

Luxembourg , Luxembourg

Salary:

Not provided

Vodafone

Expiration Date

Until further notice

Requirements

Experienced in fraud risk management, investigations, internal controls, audit, compliance, or related assurance functions—particularly in evaluating controls, identifying vulnerabilities, and managing investigative processes
Extensive experience (minimum 5 years) in fraud management and/or investigations
Prior experience in fraud risk management activities such as conducting FRAs, developing anti-fraud controls, or contributing to fraud prevention strategies
Strong relationship-building skills with the ability to collaborate across departments and demonstrate influencing and negotiation capabilities
Skilled in conducting investigations and producing high-quality, detailed reports
Proven leadership capabilities and the ability to deliver in fast-paced, high-growth, and uncertain environments
Experience in designing and/or delivering training, awareness initiatives, or internal communications related to business risks
Analytical mindset with strong influencing skills, capable of critically assessing information, identifying root causes, and developing logical, risk-based solutions
Excellent written and verbal communication skills, capable of conveying complex information clearly to diverse audiences
Broad understanding of mobile and fixed telephony networks and associated services

Job Responsibility

Act as the main Fraud and Investigations expert in VP&C
Conduct FRAs within VP&C as required
Develop and maintain a FRA plan
Execute detailed FRAs
Track and monitor FRA actions
Evaluate fraud vulnerabilities in new offerings
Ensure fraud gaps are addressed pre-launch
Design and deliver targeted fraud awareness and training initiatives
Pursue continuous professional development
Act as Security and Forensic expert, collecting, securing, and preserving evidence

What we offer

Annual Discretionary Bonus
Generous Annual Leave (28 days, option to buy 5 more, carry over 5 days per year)
1 additional Family Day
11 public holidays
5 charity days per year
Flexible working schedule
20 days to work from abroad
Lunch vouchers
Access to private AXA health insurance
Robust pension scheme

Website Enforcement Specialist

As a Website Enforcement Specialist, you will be part of the Enforcement Team, a...

Location

United States

Salary:

Not provided

Corsearch

Expiration Date

Until further notice

Requirements

Bachelor's degree in a relevant field (ex. law, criminology, criminal justice, IT, etc.)
Prior experience in Online Brand Protection, Intelligence, Investigations, or Anti-Fraud (desired)
Excellent English language skills, multilingual preferred
Strong verbal and written communication skills
Intermediate proficiency in Microsoft Excel
Basic understanding of IT and Internet Technology
Experience with WHOIS/RDAP/RDRS and domain registration data lookup tools and servers
Knowledge of intellectual property, brand, and trademark issues
Demonstrates strong problem-solving and analytical abilities, with the capacity to work well under pressure while maintaining attention to detail
Exhibits excellent time and deadline-management skills, multitasking effectively and ability to work independently and as part of a team

Job Responsibility

Process internal escalations requiring advanced enforcement steps
Enforce intellectual property infringements, DNS abuse, non-DNS abuse, policy and terms of service violations, and other harmful illegal and abusive content online
Draft enforcement notices, cease & desist letters, and other communications to internet intermediaries to stop intellectual property rights infringements and other online violations
Track and manage cases within internal systems
Monitor the progress of escalation actions and responses and keep team members informed
Collaborate with other team members to ensure the highest quality of service
Analyze and monitor industry trends, policies, and non-compliant entities

Fulltime

Fraud Investigator

Robinhood

Location:
United States , Chicago ▼
Denver
Westlake

Category:
Finance

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
January 22, 2026

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Job Description:

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Nice to have:

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Job Posted:January 22, 2026

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Job Posted:
January 22, 2026