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Robinhood Logo Robinhood · Finance

Fraud Investigator

United States, Chicago 22.10 - 27.00 USD / Hour · Job Posted January 22, 2026
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Job Description

Join us in building the future of finance. Our mission is to democratize finance for all. We are building an elite team, applying frontier technologies to the world’s biggest financial problems. Our mission is to safeguard the company’s assets and our customer’s accounts by relentlessly detecting and investigating fraudulent activities, ensuring the integrity and security of our Bank product. We champion the prevention and detection of fraud, ensuring the highest standards of security and integrity. As a Bank Fraud Investigator, you will be responsible for investigating suspected fraudulent activities within the banking products. You will work closely with various departments to identify, prevent and resolve fraudulent activities involving accounts, transactions and other financial products.

Job Responsibility

  • Investigate and mitigate bank and credit card fraud by analyzing suspicious activity across multiple payment rails
  • Analyze financial data, account history, and transaction records to identify irregularities and emerging fraud patterns
  • Collaborate with internal stakeholders, including Compliance, Risk, Legal, and Operations, to resolve fraud-related issues
  • Conduct outbound contact with customers, merchants, or third parties to perform interviews and gather evidence
  • Apply Fair Credit Reporting Act (FCRA) requirements when reviewing, documenting, and reporting fraud-related findings
  • Maintain current knowledge of fraud typologies, regulatory requirements, and industry best practices
  • Ensure investigations and resolutions comply with all applicable regulatory, legal, and internal policy requirements
  • Clearly, professionally, and timely communicate with customers to deliver an exemplary and compliant customer experience

Requirements

  • Proven experience in fraud investigation, financial analysis, or a related role (1-2 years)
  • Strong analytical and problem-solving skills with attention to detail
  • Knowledge of fraud operations, regulations, and fraud prevention techniques
  • Ability to communicate clearly and effectively (written and verbal) with customers and internal teams
  • Ability to work independently and handle sensitive information with confidentiality and professionalism

Nice to have

  • Certified in fraud examination (CFE) or a related credential
  • AML knowledge

What we offer

  • Performance-driven compensation with multipliers for outsized impact, bonus programs, equity ownership, and 401(k) matching
  • 100% paid health insurance for employees with 90% coverage for dependents
  • Lifestyle wallet — a highly flexible benefits spending account for wellness, learning, and more
  • Employer-paid life & disability insurance, fertility benefits, and mental health benefits
  • Time off to recharge including company holidays, paid time off, sick time, parental leave, and more
  • Exceptional office experience with catered meals, events, and comfortable workspaces
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