Fraud Investigations Officer, HSBC

Fraud Investigations Officer

HSBC

Location:
Australia, Sydney

Category:
Banking

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

Conducts end-to-end investigations into fraud or scams which have impacted HSBC customers and works closely with stakeholders in International Wealth & Premier Banking and Financial Crime Compliance

Job Responsibility:

Manage incoming fraud reports submitted via the Fraud Reporting Exchange (FRX) from external financial institutions
Prepare and issue outbound fraud reports to assist with the recovery of funds on behalf of impacted HSBC customers
Conduct utility and proactive investigative work by leveraging internal systems and tools to detect patterns of unusual or suspicious activity on customer accounts
Conduct comprehensive investigations into various fraud cases
Take immediate action to mitigate risks on accounts linked to fraudulent activity
Ensure that relevant ePayment code obligations are understood and met in day-to-day investigations
Communicate directly with internal staff and customers where necessary
Identify learning opportunities, control weaknesses and drive process improvements based on the analysis of fraudulent activities during investigations

Requirements:

Experience within a fraud function and investigations
Excellent communication, interpersonal, organisational and analytics skills
Ability to work to tight deadlines & prioritise workload
An enquiring mind with a good eye for detail
Familiarity with retail banking systems, ability to extract and analyse data and reporting
Australian PR/Citizenship or New Zealand Citizenship, or current unrestricted work rights in Australia without limitations

What we offer:

Tailored professional development opportunities
Competitive pay
Embedded flexible working culture
Market-leading subsidised private health cover
Enhanced parental pay and support when returning to work
Subsidised banking products and services
Bonus leave days
Wellness programmes including discounted gym memberships

Additional Information:

Job Posted:
August 20, 2025

Expiration:
September 03, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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