Fraud Investigations Manager Job at Airbnb

Manager, Fraud and Safety Investigations Operations

Lead the Gurgaon team to deliver world-class operational performance, focusing o...

Location

India , Gurugram

Salary:

3700000.00 - 5300000.00 INR / Year

Airbnb

Expiration Date

Until further notice

Requirements

BS/BA degree in business, operations, or a related field
advanced education preferred
Experience in operations in a people management role within fraud, safety, trust, or customer operations
Proven expertise in managing executive-level escalations and high-severity fraud or safety incidents with sound judgment
Deep understanding of fraud and safety processes, protocols, and operational controls, ideally in a regional or global context
Strong leadership skills, with a track record of building and coaching high-performing teams in fast-paced environments
Excellent stakeholder engagement, communication, presentation, and storytelling skills, with the ability to influence cross-functional teams
Proficient in data tools (e.g., Tableau, SQL, Excel, Google Sheets) and collaborative project management tools (e.g., JIRA, Asana, Smartsheets)
High emotional intelligence, with a coaching mindset and the ability to lead through change with clarity and empathy
Demonstrated ability to translate strategic goals into actionable plans, balancing short-term performance with long-term vision

Job Responsibility

Operational leadership and Performance management
Lead and manage regional Fraud and Safety Operations, ensuring quality, consistency, and responsiveness in service delivery
Drive agent, team, and regional level performance by identifying trends, managing escalations, and taking corrective action when needed
Serve as the escalation point for executive level issues requiring urgent resolution and high-level coordination
Maintain strong situational awareness of operational health and proactively respond to volume spikes, attacks, or backlogs
Own and manage operational planning including metric setting, forecasting, and reporting such as weekly, monthly, quarterly and annual business reviews
Team leadership and development
Hire, coach, and develop a high-performing and engaged team that delivers at scale
Foster a culture of accountability, performance excellence, diversity, and inclusion
Support the onboarding, upskilling, and mentoring of new and developing Delivery Team Leaders in Fraud and Safety Operations

What we offer

bonus or incentives
one or more equity programs
benefits
Employee Travel Credits

Fulltime

Manager, AML and Financial Crimes – Fraud Investigations

The Fraud Investigations Manager is responsible for leading a high-performing, p...

Location

United States , St Petersburg, Florida

Salary:

Not provided

Raymond James

Expiration Date

Until further notice

Requirements

Bachelor’s Degree (B.A.) from a four-year college or university in a related field
Minimum of 6 years’ experience in compliance in the securities or banking industry with a focus on anti-fraud/anti-money laundering activities
CFE certification required
ACAMS certification preferred
Knowledge of fraud typologies, detection methods, and regulatory reporting requirements
Knowledge of fraud surveillance systems, case management tools, and SAR filing practices
Knowledge of rules and regulations of the USA PATRIOT Act, Bank Secrecy Act, Reg S-ID, and any other applicable fraud-related regulatory or industry rules and guidance
Knowledge of broker-dealer operations, transaction methods & financial products, and financial services industry practices
Knowledge of principles of banking and finance and securities industry operations
Skill in team leadership, coaching, and performance management

Job Responsibility

Lead and manage a high-performing team of fraud senior investigators, ensuring timely and accurate completion of case investigations and reporting
Manage performance and develop skills of direct reports, including conducting performance reviews, identifying improvement opportunities, and implementing coaching or remedial actions
Foster a culture of accountability, continuous learning, and operational excellence within the team
Delegate effectively to ensure deliverable requirements and timelines are met
Lead and assist in training new hires and providing ongoing team training
Oversee and provide expert guidance on end-to-end fraud investigation processes, including case review, recovery initiation, and suspicious activity reporting
Review and validate case documentation for accuracy, completeness, and regulatory compliance
Serve as the escalation point for complex or high-risk fraud cases
Ensure compliance with applicable laws, regulations, and internal policies related to fraud prevention and investigations
Maintain currency in laws and regulations pertaining to fraud, AML, and financial crime compliance

Fulltime

Loss Prevention Analyst, Fraud Monitoring, Fraud Investigations & Reporting

The Fraud Monitoring Loss Prevention Analyst is responsible for conducting compr...

Location

United States , St Petersburg

Salary:

Not provided

Raymond James

Expiration Date

Until further notice

Requirements

Bachelor’s Degree (B.A.) from a four-year college or university in a related field
Minimum of 3-5 years’ experience in anti-fraud/anti-financial crime investigatory or analysis in the securities or financial industry
Knowledge of fraud typologies, detection methods, and regulatory requirements
Knowledge of chargeback, recoveries and representments
Knowledge of rules and regulations of the USA PATRIOT Act, Bank Secrecy Act, Regulation E, Reg S-ID, and any other applicable fraud-related regulatory or industry rules and guidance
Knowledge of broker-dealer operations, transaction methods and financial products, and financial services industry practices
Knowledge of principles of banking, finance and securities industries
Skill in identifying irregularities and red flags
Skill in performing critical analysis supported by clear and accurate documentation
Skill in drafting clear, concise, and compliant alert/case narratives and e-mails

Job Responsibility

Conduct end-to-end transaction analysis alert reviews for matters arising from account surveillance, fraud monitoring systems, and branch escalations
Apply strong knowledge of Regulation E (Reg E), including error resolution requirements, timelines, consumer protections, and documentation standards to ensure compliance in fraud and dispute handling
Manage recovery processes end-to-end, including executing indemnification agreements, processing representments, performing chargeback analysis, and coordinating with internal and external partners to maximize loss recovery
Conduct inquiries to the branch and/or other areas of the business to inform fact gathering and analysis
Serve as a central point of contact and drive prompt resolution of Capital Access-related fraud concerns raised by branches and clients via Loss Prevention hotline, while maintaining a high level of customer service
Make sound, risk-based decisions regarding potential fraud events, including determining suspicious activity, initiating recovery efforts, restricting accounts, and escalating cases when appropriate
Identify process inefficiencies and recommend or implement improvements to enhance fraud detection and operational effectiveness
Maintain up-to-date knowledge of fraud typologies, regulatory changes, and industry best practices
Uphold a high standard of confidentiality, integrity, and professionalism in all aspects of work
Stay informed on emerging fraud trends, regulatory changes, and industry best practices

Fulltime

M-Pesa Fraud Manager

M-Pesa Fraud Manager leads the prevention, detection, investigation, and mitigat...

Location

Congo, the Democratic Republic of the , Kinshasa

Salary:

Not provided

Vodafone

Expiration Date

Until further notice

Requirements

University Degree Economics, Law, Computer Science, Engineering, Criminology, or similar domain
ACFE, ACAMS, ICA Certificate or similar
Highly Computer Literate
1+ years of Management experience
Proven experience in fraud management, transaction monitoring systems, fraud investigations and loss mitigation within banking sector, telecom, mobile money (agents, merchant, interoperability, account takeover, fake registrations), payments, fintech, or financial services
Strong analytical and investigative skills, including transaction analysis and fraud pattern detection
Fraud risk management and control design knowledge, aligned with AML/CFT and governance standards
Decisive leadership with sound judgment under pressure
Effective stakeholder collaboration and clear communication across technical and non‑technical teams with outstanding communication skills, written and verbal, but also good listener
Exposure to regulatory engagement and reporting on fraud-related matters

Job Responsibility

Lead a comprehensive Vodacash SA M‑Pesa fraud risk management strategy
Monitor M‑Pesa transactions and agent/merchant activities for suspicious patterns
Investigate suspected mobile money fraud cases
Strengthen and continuously improve fraud controls
Develop and enhance AI/ML-based fraud prediction models and continuously improve detection accuracy
Provide governance and oversight of fraud risk management
Collaborate with key stakeholders
Champion customer protection and trust
Configure and tune fraud controls and systems
Authorize immediate preventive actions

Fulltime

Assistant Manager Fraud Analytics

Embark on a transformative journey as Assistant Manager Fraud Analytics at Barcl...

Location

India , Noida

Salary:

Not provided

Barclays

Expiration Date

Until further notice

Requirements

Expertise in SQL, SAS, Data Analytics and Reporting
Excellent communication and interpersonal skills to effectively communicate with stakeholders, build relationships, and present findings
Strong analytical skills to interpret complex data quickly and make informed decisions in a fast-paced environment
Proficiency in designing and building data pipelines to automate data movement and processing
Investigation and analysis of data issues related to quality, lineage, controls, and authoritative source identification

Job Responsibility

Identification, collection, extraction of data from various sources, including internal and external sources
Performing data cleaning, wrangling, and transformation to ensure its quality and suitability for analysis
Development and maintenance of efficient data pipelines for automated data acquisition and processing
Design and conduct of statistical and machine learning models to analyse patterns, trends, and relationships in the data
Development and implementation of predictive models to forecast future outcomes and identify potential risks and opportunities
Collaborate with business stakeholders to seek out opportunities to add value from data through Data Science

What we offer

Wellness rooms
gyms
mental health support
Inclusive culture
Collaborative areas
Socialising
sports
community events
volunteering

Fulltime

Manager, Fraud Intelligence

Airbnb was born in 2007 when two hosts welcomed three guests to their San Franci...

Location

United States

Salary:

150000.00 - 185000.00 USD / Year

Airbnb

Expiration Date

Until further notice

Requirements

8+ years of leadership experience in fraud intelligence, risk analytics, or related fields (e.g., financial crime, marketplace fraud, platform abuse)
Trend-Level Intelligence: Demonstrated expertise connecting trend-level insights to broader fraud patterns and systemic risk, rather than just resolving individual cases
Technical Proficiency: Advanced proficiency with SQL and Python for analysis
experience building dashboards and visualizations in Tableau
Fraud Typology Knowledge: Deep understanding of Account Takeover (ATO), Scams, behavioral analysis, and the development of risk controls
Communication: Proven ability to produce clear, structured investigative writing and guide others in narrative and reporting standards for executive audiences
Risk Frameworks: Working knowledge of cyber risk frameworks, digital forensics, and platform security
certifications such as CISSP, CHFI, CEH, GIAC, CFE, or Security+ are preferred
Leadership: Track record of building and leading high-performing teams, fostering clarity, accountability, and resilience in high-stakes environments
Global Collaboration: Experience collaborating with international and cross-functional partners to drive policy, process, and technology improvements.

Job Responsibility

Proactive Threat Mitigation: Lead and mentor a specialized team to analyze large-scale fraud signals, translating complex data into platform-level controls, rules, and policies to stop bad actors upstream
Strategic Analysis: Analyze fraud trends and patterns using SQL and Python, utilizing tools to visualize findings and drive data-informed decision-making
Cross-Functional Leadership: Collaborate with data, product, trust & safety, legal, and policy teams to design and implement new fraud countermeasures and automated defenses
Executive Reporting: Develop and present clear investigative reports and fraud intelligence summaries to leadership and cross-functional partners using Slides and data visualization tools
Incident Command: Respond to critical incidents, ensuring platform integrity and community safety during high-severity events or emerging threat spikes
Systemic Improvement: Identify automation opportunities to streamline detection processes and reduce manual operational lift.

What we offer

bonus
equity
benefits
Employee Travel Credits

Fulltime

Financial Investigations Manager

In this role, you will lead end-to-end insider-threat investigations across AML,...

Location

United States , San Francisco; New York

Salary:

120000.00 - 185000.00 USD / Year

Airwallex

Expiration Date

Until further notice

Requirements

5 years conducting insider‑threat investigations in a financial institution, technology company, or similar regulated environment
Strong understanding of financial‑crime typologies, data‑privacy regulations, and investigative legal frameworks
Advanced data analysis skills
proficiency with BigQuery/SQL/Python and data‑visualization tools
Excellent written/verbal communication in both English and Chinese
ability to work independently within a globally dispersed team
high integrity/discretion

Job Responsibility

Lead end‑to‑end insider‑threat investigations (AML, CTF, anti‑bribery, sanctions, fraud, expense fraud, COI, and related risks)
Analyze large, complex datasets to detect patterns, anomalies, and indicators of insider activity
Develop and share insider‑threat typologies and intelligence
contribute to an intelligence‑driven feedback loop with Operations, Risk Product, and Commercial
Advise senior stakeholders
produce clear investigative reports and present findings to internal committees and leadership
Maintain awareness of evolving threats, best practices, and regulatory requirements relevant to insider risk and financial crime

What we offer

Offers Equity
Offers Bonus
medical, dental, and vision insurance
a 401(k) plan
short-term and long-term disability
basic life insurance
well-being benefits
20 paid days of vacation
12 paid days of company holidays

Fulltime

Manager, Fraud Operations

Ramp is seeking a Fraud Operations Manager to help build and lead a team of Frau...

Location

United States , New York, NY (HQ), San Francisco, CA

Salary:

151500.00 - 208000.00 USD / Year

Ramp

Expiration Date

Until further notice

Requirements

Minimum 8 years of experience in risk management, including account takeovers and a broad range of payment-related fraud
Minimum 2 years of experience building and managing teams
Strong background in process development and improvement
Investigative and critical thinking skills
Excellent written and verbal communication skills
Experience integrating AI into your daily work
Experience within consumer/corporate/small business cards, payments, invoices, lending, or related industries

Job Responsibility

Manage and continue building a team of Fraud Operations Specialists who manage & review alerts, conduct investigations, and recover funds through enabling right-sized coverage and meeting service level agreements (SLA)
Develop a deep understanding of Ramp’s risk management policies (underwriting, payments, transactions, credit limit changes, collections) across all products
Partner with Product, Engineering, and Data Science teams to build best-in-class risk tooling to increase operational efficiency
Partner with risk strategy teams to create a closed-loop process to enhance policies and procedures
Leverage data and analytics to evaluate and prioritize solutions to improve operational efficiency
Research emerging fraud trends to innovate on Ramp's decisioning systems and policies
Help coordinate and respond to incidents through on-call duties as needed – in addition to customer escalations or sensitive case handling
Partner with Customer Support to educate and create awareness on fraud prevention best practices, identify social engineering attempts, and support customers

What we offer

100% medical, dental & vision insurance coverage for you
Partially covered for your dependents
One Medical annual membership
401k (including employer match on contributions made while employed by Ramp)
Flexible PTO
Fertility HRA (up to $10,000 per year)
Parental Leave
Unlimited AI token usage
Pet insurance
Centralized home-office equipment ordering for all employees

Fulltime

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Fraud Investigations Manager

Job Description

Job Responsibility

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