Fraud Investigations Manager Job at Airbnb

Counter Fraud Manager

The role provides critical assurance to senior leadership, the Board and externa...

Location

United Kingdom , London

Salary:

32.64 GBP / Hour

Butler Rose

Expiration Date

Until further notice

Requirements

Strong customer-focused approach with the ability to balance fraud risk with a positive customer experience
Housing qualification or equivalent experience in housing management
Professional accreditations: ACFS or PinS, plus ICA AML Officer Certification or equivalent
In-depth knowledge of fraud, risk and investigative legislation, including: Proceeds of Crime Act 2002, Terrorism Act 2000, Prevention of Social Housing Fraud Act 2013, Fraud Act 2006, Social Security Acts 1992 & 1997, Theft Act 1968, Money Laundering Regulations 2017/2019, and related frameworks
Minimum 5 years' experience in Fraud and Risk Management, including leading investigative or enforcement teams
Skilled in conducting complex investigations, interviewing witnesses and suspects (PACE-compliant), securing evidence, and attending court
Ability to interpret and explain complex legislation confidently to stakeholders
Strong analytical skills with advanced IT proficiency, including Microsoft Office and the ability to identify weaknesses in PSP platforms
Highly motivated, proactive, and able to work both independently and collaboratively
Excellent communication skills with the ability to engage stakeholders at all levels

Job Responsibility

Lead and manage the Counter Fraud Team to effectively detect, prevent and respond to all types of fraud
Drive proactive fraud prevention strategies and collaborate with internal teams and external agencies to recover assets, pursue unlawful gains and support prosecution where appropriate
Develop and implement policies, procedures and training to strengthen financial crime prevention and compliance across the organisation
Ensure full compliance with counter-fraud and AML requirements across employees, agents and partners, providing assurance to senior leadership and the Board
Develop strategic fraud prevention and detection frameworks addressing online fraud, contractor fraud, money laundering and other financial crime threats
Lead and oversee fraud investigations and risk assessments, working with internal teams, external partners, police forces and the CPS
Train, advise and support staff and agents on recognising and investigating financial crime, ensuring timely and effective case progression
Support the organisation's MLRO and MLCO with AML compliance, risk assessments and liaison with the NCA and other authorities
Act as the named responsible officer for whistleblowing activity, managing confidential reports, conducting investigations and advising senior governance committees
Prepare witness statements and attend civil or criminal court hearings as required

Fulltime

Card Fraud Manager

Mercury is building a complete finance stack for startups. We work hard to creat...

Location

United States; Canada , San Francisco; New York; Portland

Salary:

135900.00 - 169800.00 USD / Year

Mercury

Expiration Date

Until further notice

Requirements

6+ years of experience in card or payments fraud management
2–3+ years of people management experience (including leading investigators or analysts)
Strong domain knowledge of card fraud patterns, transaction monitoring systems, and dispute workflows
Proficient with tools such as MasterCard Fraud Center, Accertify, Falcon, or equivalent fraud management systems
Data-driven mindset, able to interpret trends, evaluate rule performance, and make informed decisions using internal data
Excellent communication and leadership skills
Thrive in fast-paced, high-stakes environments and enjoy solving complex fraud problems with a calm, strategic approach
Comfortable with ambiguity, prioritizing effectively in a dynamic environment while ensuring risk is managed responsibly

Job Responsibility

Lead and develop a team of Card Fraud Investigators, providing mentorship, performance feedback, and opportunities for growth
Hire additional team members as business needs evolve
Set and track key performance metrics to assess team effectiveness and guide operational improvements
Foster a high-performing, collaborative team culture focused on balancing fraud prevention with an excellent customer experience
Shape strategy for transaction-level fraud prevention and mitigation, balancing risk controls and customer friction
Partner with Product, Risk Strategy, and Risk Engineering to automate workflows, improve investigation tools, and design scalable systems that reduce manual review volume
Collaborate cross-functionally with Compliance, Legal, and other partners to enhance fraud prevention policies, tooling, and decisioning logic
Coordinate with Disputes and Customer Support to align on processes for unauthorized transactions and ensure consistent customer communication
Oversee Mercury’s card fraud monitoring operations, ensuring timely and accurate investigation of alerts from MasterCard Fraud Center and internal systems
Leverage data to identify emerging fraud trends and drive proactive rule adjustments or new mitigation strategies, while building consistent processes across the team to balance risk mitigation and customer experience

What we offer

Equity (stock options)
Benefits

Fulltime

Senior Manager, Internal Investigation

The Department of Investigations is a subgroup of the Global Safety & Security (...

Location

China , Shanghai

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

B.S. degree and/or relevant experience
At least 8 years of progressive Investigation or Audit experience
Identifying and analyzing case evidence before constructing an effective interview plan
Investigative interview skills within local employment law requirements
Experienced undercover investigation/project management skills
Demonstrated hotel operations/management experience
Strong operational experience in Asia Pacific including Greater China
Ability to read, write and communicate fluently in both English & Mandarin
Demonstrated investigative development skills
In-depth knowledge of Internal Investigations services

Job Responsibility

Manage or directly provide specific investigative services, projects and information
Manage outside vendors for undercover investigations
Influence internal management regarding employment actions resulting from theft, drug abuse, fraud or serious misconduct
Provide on-site closure of investigations to legally defendable conclusions
Manage or deliver technical, legal and communication requirements for covert electronic video surveillance
Access and manage process of publicly held information for due diligence analysis
Provide direct on-site unit assistance for property specific investigations
Gather and coordinate information
Provide technical expertise in investigative interviews
Respond to and support MI requests for specialized investigative direction

Fulltime

Manager, Investigations

As a Manager in the Internal Audit team, you will lead investigations and suppor...

Location

United States , San Francisco

Salary:

107600.00 - 172800.00 USD / Year

Atlassian

Expiration Date

Until further notice

Requirements

3-5 years of Investigations, Forensic Accounting, or Fraud related experience
CISA, CIA, CPA, CFE, CISSP, PMP, or related certifications/training
exceptional skills in both verbal and written communication
ability to manage competing priorities while meeting deadlines.

Job Responsibility

Perform interviews and comprehensive investigations into possible violations of Company policies, laws, and regulations
document investigation playbooks and uplift and standardize investigation procedures
improve tooling, automated workflow and related investigation processes
work closely with technology and business teams to understand their processes and controls, identifying opportunities for improvement and risk mitigation through innovative data analysis and automation solutions
lead the charge in integrating advanced data analysis tools and techniques into the audit workflow to provide deeper insights and more proactive risk management
develop and implement automation strategies to enhance the efficiency and effectiveness of audit processes
present findings from audits and investigations to senior management, providing actionable recommendations for addressing identified risks and enhancing controls
stay abreast of the latest trends and developments in audit technology, data analytics, AI, etc., ensuring Atlassian remains at the forefront of innovation and ways to incorporate into internal audit practices.

What we offer

Health coverage
paid volunteer days
wellness resources
other perks and benefits listed at go.atlassian.com/perksandbenefits.

Fulltime

Director, Fraud Detection and Prevention Lead

The Director, Fraud Detection and Prevention Lead will develop and implement a c...

Location

United Kingdom , London

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

Experience in fraud risk management, financial crime, forensic investigations, legal, or a related field within the financial services industry
Demonstrated experience in designing, implementing, and managing comprehensive fraud prevention programs
Proven experience at a Director level or equivalent leadership role
Deep understanding of fraud typologies, red flags, and prevention techniques relevant to complex financial products and transactions
Strong knowledge of global financial crime regulations and compliance frameworks
Excellent analytical and problem-solving skills, with the ability to interpret complex data and identify patterns
Proficiency in leveraging technology for fraud detection
Exceptional communication, interpersonal, and presentation skills
Strong organizational skills with the ability to manage multiple priorities and projects simultaneously
High degree of integrity, ethical conduct, and discretion.

Job Responsibility

Design, develop, and implement a robust fraud detection and prevention program
Conduct fraud risk assessments to identify vulnerabilities
Formulate strategic initiatives to enhance fraud detection capabilities
Establish policies and procedures to prevent, detect, and respond to fraudulent activities
Oversee the investigation of suspected fraudulent activities
Collaborate with various stakeholders to embed fraud prevention measures
Ensure compliance with relevant anti-fraud laws and regulations
Develop KPIs and metrics to monitor the effectiveness of the fraud program
Develop and deliver training programs on fraud risks and prevention techniques
Lead and mentor a team or matrix-manage resources for fraud prevention efforts.

What we offer

Competitive compensation package
Opportunities for professional growth
Work with cutting-edge technologies
Build a significant fraud prevention program.

Fulltime

Fraud Specialist

We’re seeking a Fraud Specialist to join our Trust & Safety team, which protects...

Location

United States , San Francisco; New York City

Salary:

128000.00 - 192000.00 USD / Year

Vercel

Expiration Date

Until further notice

Requirements

3+ years of experience in fraud or chargeback operations, investigations, or a related Trust & Safety vertical
Experience with user restriction systems and setting, tracking, and using KPIs to understand and optimize operations workflows and outcomes
Proven track record working cross-functionally to deliver impactful results
Strong attention to detail, and the ability to translate investigations into scaled systems
Worked with abuse detection systems that leveraged Machine Learning and/or LLMs for large-scale anti-fraud enforcement
Ability to take large data sets and distill key insights into actionable trends and strategies

Job Responsibility

Investigate abuse vectors causing financial loss or reputational risk to the business
Monitor, maintain, and improve fraud detection and anomaly alerting systems
Develop and refine operational workflows to scale fraud prevention efforts
Manage and monitor the performance of internal tooling and fraud rules
Work cross-functionally across, Operations, Engineering, Product, and Finance to mitigate areas of risk
Represent Trust & Safety during incident response and create mitigation processes

What we offer

Competitive compensation package, including equity
Inclusive Healthcare Package
Learn and Grow - we provide mentorship and send you to events that help you build your network and skills
Flexible Time Off
We will provide you the gear you need to do your role, and a WFH budget for you to outfit your space as needed

Fulltime

Risk & Compliance Manager

This role involves managing safety, security, and compliance within a retail env...

Location

United States , Brooklyn

Salary:

81692.00 - 118800.00 USD / Year

IKEA

Expiration Date

Until further notice

Requirements

At least 3-years of previous retail Safety & Security Management experience, or at least 3-years IKEA Risk & Compliance experience including internal training programs to develop towards a Risk & Compliance Manager position
Knowledge and understanding of Federal, State, and Local legislation regarding safety, security, and risk in a retail environment
Previous experience with running/implementing a comprehensive safety program and security program in a retail environment
Previous experience performing risk assessments, investigating safety and security incidents including internal & external theft and fraud investigations, performing root cause analysis, completing and overseeing incident reporting, performing crisis management, monitoring compliance for data privacy, implementing and training de-escalation methods, and managing safety and security vendors
Strong interpersonal, verbal and written communication, analytical, problem-solving, and organizational skills with strong attention to detail
Candidates in Oregon, New York, and St. Louis, MO, must be eligible to obtain a security guard license as required by applicable local law. Obtaining the security guard license is a required condition of employment for this role.

Job Responsibility

Hires, onboards and trains the co-workers. Directs the overall selection, onboarding, development of coworkers. Creates individual development plans to secure succession. Manages resource planning, co-worker relations issues and performance and delegates responsibilities. Ensures we have a highly competent and performing team capable of delivering and excellent customer shopping experience. Oversees the day-to-day performance of the Risk & Compliance team
Executes various compliance tasks including assessments, follow-up, training, and statistical reports related to Ingka Group Policies and Standards, U.S. Business Risk & Compliance policies, and national/local applicable laws and regulatory requirements including but not limited to: Global Safety & Security Manual, U.S. Retail Risk & Compliance Operations Manual, Crisis Manual, fire safety (NFPA), occupational safety (OSHA/NIOSH), food safety (Food Safety Modernization Act), Payment Card Industry (PCI) Standards, data privacy and information security, Product Safety (CPSC), Worker's Compensation, General Liability
Oversees the safety and security of people and property within the site/unit and supports the unit Manager with identifying, managing, and mitigating risks in the unit, and gathering and communicating unit safety and security KPI's
Establishes and updates various business plans and action plans including but not limited to: Safety Action Plan, Business Plan, SecCheck Action Plan, and IKEA Blue Action Plan
Initiates, monitors, and responds to internal and external incidents and ensures rapid response, investigation, and documentation and reporting of all incidents and emergency situations. Ensures thorough documentation of all incidents that relate to potential liability for IKEA, educates the location R&C team on appropriate language for incident reports, and reviews incident reports for quality and accuracy
Serves as the subject matter expert for the location's liability claims and is the point of contact for insurance related matters, which includes ensuring property preservation, and potential or existing insurance claims
Minimizes theft and fraud, provides support to the Field Safety & Security Specialist with internal investigations with accuracy, security and confidentiality
Leads the unit's physical security program and safety program by education, assessing (auditing) and maintaining standards throughout the property. Works closely with outside agencies (police, fire department, fraud agencies, insurance companies, attorneys, OSHA, Health Department) as required to ensure compliance with all local and national laws regarding safety and security. Works with outside safety and security vendors as needed under scope of existing contracts
Works in partnership with the Unit Management and/or Field Safety & Security regarding sensitive issues, including but not limited to harassment, Co-worker misconduct, information security incidents, and lawsuits.

What we offer

Generous paid time off, holiday and sick time
WiselyPay – get earned wages up to two days early
Paid parental leave (up to 16 weeks)
KinderCare tuition discount
Retirement and bonus plans
Co-worker discount, meal deal, and referral bonus
Pet insurance program
Education assistance and learning programs
Safety shoe reimbursement
24/7 telehealth visits

Fulltime

Fraud Risk Intmd Analyst

The Fraud Risk Intmd Analyst is a developing professional role requiring analyti...

Location

Mexico , Ciudad De Mexico

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

2-5 years previous experience in Fraud, Customer Services or Banking Operations
Bachelor’s/University degree or equivalent experience
Analytical thinking and knowledge of data analysis tools and methodologies
Developed communication and diplomacy skills
Attention to detail when making judgments and recommendations based on the analysis of factual information
Professional judgment when interpreting data and results
Systematic problem-solving and communicable explanation skills

Job Responsibility

Manages the Fraud Investigation team and their overall effectiveness
Ensures day-to-day Operations are performed according to agreed Service Level Agreements
Maintains an effective complaint case management system
Minimizes defects and operational losses and tracks metrics for performance measurement
Drives initiatives to enhance client experience and improve operating efficiency
Closely monitors service level indicators
Performs sampling on suspicious transactions/accounts
Appropriately assesses risk when business decisions are made
Applies professional judgment to ensure transparency and compliance

What we offer

Equal opportunity employer
Compliance with applicable laws, rules, and regulations
Accessibility support for persons with disabilities

Fulltime

Fraud Investigations Manager

Airbnb

Location:
Canada

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
January 16, 2026

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Airbnb

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Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:January 16, 2026

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Job Posted:
January 16, 2026