Fraud & Investigation Lead

• Act as Security and Forensic expert, collecting, securing, and preserving evidence related to internal investigation cases
• Carry out and lead investigations as required by the Group Senior Investigation Manager
• Advise the Group Senior Investigation Manager on the steps necessary to investigate cases of alleged wrongdoing
• Prepare and maintain detailed and accurate reports, records, and KPIs for all investigations performed
• Ensure all Speak Ups received locally are escalated to the Group Speak Up Committee
• Provide advice and consultancy on investigations, as required
• Conduct FRAs within VST as required by the Group Senior Fraud Manager for Group Entities
• Develop and maintain a FRA plan by identifying fraud-vulnerable processes, products, and services, and align priorities with business owners
• Execute detailed FRAs in line with policy requirements, delivering actionable recommendations
• Track and monitor FRA actions to ensure timely closure or acceptable residual risk
• Evaluate fraud vulnerabilities in new offerings
• Ensure fraud gaps are addressed pre-launch, and that monitoring is in place post-launch
• Design and deliver targeted fraud awareness and training initiatives across VST, tailored to different stakeholder groups
• Pursue continuous professional development to stay current with evolving fraud trends, investigative techniques, and regulatory expectations
• Support the wider Group Corporate Security Team
• Serve as a strategic link between VST and Group Corporate Security by aligning fraud and investigation efforts, sharing insights, and contributing to cross-functional risk and compliance initiatives

• Experienced in fraud risk management, investigations, internal controls, audit, compliance, or related assurance functions—particularly in evaluating controls, identifying vulnerabilities, and managing investigative processes
• Extensive experience (minimum 5 years) in fraud management and/or investigations
• Strong relationship-building skills with the ability to collaborate across departments and demonstrate influencing and negotiation capabilities
• Skilled in conducting investigations and producing high-quality, detailed reports
• Proven leadership capabilities and the ability to deliver in fast-paced, high-growth, and uncertain environments
• Experience in designing and/or delivering training, awareness initiatives, or internal communications related to business risks
• Analytical mindset with strong influencing skills, capable of critically assessing information, identifying root causes, and developing logical, risk-based solutions
• Excellent written and verbal communication skills, capable of conveying complex information clearly to diverse audiences
• Broad understanding of mobile and fixed telephony networks and associated services
• familiarity with Vodafone’s business model, products, and services is a plus
• Proficient in Microsoft Office and data analysis tools

Familiarity with Vodafone’s business model, products, and services