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Fraud Customer Support Sr Specialist

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Citizens Bank

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Location:
United States , Pittsburgh ▼

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Category:
Call Center

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Contract Type:
Not provided

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Salary:

22.00 - 25.00 USD / Hour
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Job Description:

If you’re a critical thinker, detail-oriented, and seek opportunities to continuously learn, consider a career at Citizens as a Fraud Customer Support Sr. Specialist. In this role, you’ll play a crucial part in safeguarding our customers and ensuring a best-in-class customer service experience in one of our most critical departments at Citizens. Our Fraud Customer Support colleagues acquire the training, and assistance needed to grow their careers and make a lasting impact.

Job Responsibility:

  • Handle routine customer fraud inquires in a fast-paced environment using critical thinking skills
  • Use active listening skills during customer interactions to apply analytical reasoning
  • Navigate multiple bank systems independently to understand issues and assess outcomes
  • Document within multiple systems with written clarity the proposed solutions or next steps
  • Provide accurate complete claims processing, and records management using established procedures

Requirements:

  • High school degree or equivalent
  • General PC troubleshooting and navigation skills and proficiency in Microsoft Office
  • Display effective telephone etiquette while actively listening and displaying empathy and understanding
  • Effective written and verbal communication skills

Nice to have:

  • Associate degree
  • 2+ years’ experience in Fraud Analysis, Financial services industry, Customer service, and Contact center experience
  • Team player with the ability to work independently with organizational skills
  • Ability to multi-task in a fast-paced customer centered environment
  • Solid knowledge of department computer applications and systems
  • Demonstrated stable job history
What we offer:
  • Comprehensive medical, dental and vision coverage
  • Retirement benefits
  • Maternity/paternity leave
  • Flexible work arrangements
  • Education reimbursement
  • Wellness programs
  • Paid time off policy

Additional Information:

Job Posted:
December 31, 2025

Employment Type:
Fulltime
Work Type:
Hybrid work
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