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If you’re a critical thinker, detail-oriented, and seek opportunities to continuously learn, consider a career at Citizens as a Fraud Customer Support Sr. Specialist. In this role, you’ll play a crucial part in safeguarding our customers and ensuring a best-in-class customer service experience in one of our most critical departments at Citizens. Our Fraud Customer Support colleagues acquire the training, and assistance needed to grow their careers and make a lasting impact.
Job Responsibility:
Handle routine customer fraud inquires in a fast-paced environment using critical thinking skills
Use active listening skills during customer interactions to apply analytical reasoning
Navigate multiple bank systems independently to understand issues and assess outcomes
Document within multiple systems with written clarity the proposed solutions or next steps
Provide accurate complete claims processing, and records management using established procedures
Requirements:
High school degree or equivalent
General PC troubleshooting and navigation skills and proficiency in Microsoft Office
Display effective telephone etiquette while actively listening and displaying empathy and understanding
Effective written and verbal communication skills
Nice to have:
Associate degree
2+ years’ experience in Fraud Analysis, Financial services industry, Customer service, and Contact center experience
Team player with the ability to work independently with organizational skills
Ability to multi-task in a fast-paced customer centered environment
Solid knowledge of department computer applications and systems
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