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Fraud Customer Care Advisor

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Barclays

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Location:
United Kingdom , Northampton ▼

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Category:
Banking

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

Join us as an Fraud Customer Care Advisor, where you will play a crucial role in protecting our customers from fraudulent activity acting with empathy and understanding during challenging situations. This role may involve inbound and outbound calls, conduct investigations, and managing cases with care and precision. With a strong focus on delivering outstanding customer service, report writing and case management, you’ll ensure every customer feels supported and informed throughout. You will be placed within a collaborative and knowledgeable team, with excellent mentors who will provide full training and guide you to ensure you have everything you need to succeed in this vital role at Barclays.

Job Responsibility:

  • Collaboration across multiple digital channels to personalise each interaction with a customer
  • Enhancing the bank's digital capabilities when current technology is identified as not yet ready to support
  • Provision of exceptional customer service to clients by responding to inquiries, resolving issues and handling client requests efficiently
  • Support the collaboration of internal stakeholders including sales, operational, and risk management teams to meet client needs and expectations, so that transactions are executed accurately and on time
  • Support teams within the business operations function as needed, including risk management, compliance and collections
  • Comply with all regulatory requirements and internal policies related to customer care
  • To provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels

Requirements:

  • Passion for delivering outstanding customer service
  • Strong case management skills
  • Strong investigation skills
  • Excellent written and verbal communication skills
  • Proficient in using IT systems and digital tools
  • Strong attention to detail

Nice to have:

  • Previous experience in fraud
  • Stakeholder management skills
  • Understanding of full‑serve processes
What we offer:
  • Hybrid working
  • Structured approach to hybrid working with fixed 'anchor' days
  • Focus on wellbeing
  • Unique initiatives to enhance your wellbeing like our colleague allotment
  • Big opportunities
  • The workplace of the future
  • Environmentally friendly and people-friendly building with excellent facilities

Additional Information:

Job Posted:
March 26, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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