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Vodafone Logo Vodafone · IT - Administration

Fraud Control Senior Executive

India, Ahmedabad Employment contract · Job Posted July 14, 2026
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Job Description

We are seeking a Fraud Analyst to identify, prevent, and mitigate risks that may lead to financial loss or negative customer experiences. This role focuses on analysing suspicious activities, monitoring fraud patterns, and implementing preventative controls to protect both customers and the organisation while maintaining high service standards.

Job Responsibility

  • Monitor customer activity and telecom services to detect potential fraud patterns such as roaming, domestic, AIT, and first-party fraud
  • Conduct detailed investigations to confirm or rule out suspected fraudulent behaviour
  • Analyse high-risk transactions and accounts with significant service usage or anomalies
  • Identify emerging fraud trends and recommend prevention strategies
  • Handle internal queries and complaints via phone and email in a timely and professional manner
  • Collaborate with stakeholders to ensure adherence to fraud prevention procedures and compliance frameworks
  • Maintain quality standards while managing multiple cases and meeting defined targets
  • Contribute to performance monitoring through KPIs and service delivery standards, and recommend process improvements

Requirements

  • Strong analytical and problem-solving capabilities, with the ability to make informed decisions
  • Experienced in fraud control, analytics, telecom, banking, revenue assurance, or customer support (typically 3–5 years)
  • Proficient in MS Office and comfortable working with multiple systems and datasets
  • Knowledgeable about fraud risk management and detection methodologies
  • Skilled in communication, with strong written and verbal English proficiency
  • Able to work effectively in a 24/7 operational environment
  • Customer-focused, organised, and capable of managing priorities independently
  • Demonstrates a proactive approach to personal performance and continuous development

What we offer

  • Opportunity to work on complex, real-world fraud prevention challenges in a global telecom environment
  • Exposure to advanced fraud detection techniques and cross-functional collaboration
  • A dynamic and supportive team environment focused on high performance and quality delivery
  • Continuous learning and development through hands-on analytics and risk management experience
  • Opportunity to contribute to customer experience and organisational integrity
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