Fraud Control Analyst Job at Vodafone (Ahmedabad)

Fraud & Compliance Controls Analyst

We are currently looking for a Fraud & Compliance Controls Analyst, part of our ...

Location

Greece , Paiania, Athens

Salary:

Not provided

Metlen Group

Expiration Date

Until further notice

Requirements

Bachelor’s degree in a relevant field such as Management, Finance, Business Analytics, or Data Science
Minimum of 3 years of experience in data analysis, fraud detection, compliance, or related roles
Strong analytical skills with the ability to collect, organize, and interpret large datasets, identifying trends and patterns
Proven hands-on experience with SAP and CRM systems
experience with Power BI will be positively valued
Solid business understanding with previous experience in areas such as Sales Management, Customer Service, or Back Office Analysis
Excellent communication skills to effectively present findings, collaborate with business stakeholders, and liaise with law enforcement when required
Fluency in both Greek and English, written and spoken
Excellent knowledge of Microsoft Office suite (Excel, PowerPoint, Word)

Job Responsibility

Utilize advanced analytical tools and software to detect patterns indicative of fraudulent activity and compliance breaches
Monitor and assess transactions using internal systems such as SAP and corporate CRM platforms
Review alerts related to potential fraud and compliance issues, assess their criticality, and identify cases for escalation
Coordinate the investigation of escalated cases in collaboration with relevant business stakeholders and support the development of appropriate mitigation controls
Generate reports and extract actionable insights from data to support informed decision-making
Assist in the development and implementation of detection controls for fraud and compliance breaches using company resources and systems
Participate in ongoing control monitoring and assurance activities
Report directly to the Senior Compliance Officer – Controls

What we offer

Competitive remuneration package
Ticket Restaurant Card
Group Health Insurance Plan
Preferential household electricity plan
Pension Plan

Fulltime

Fraud Analyst

Step into the role of Fraud Analyst at Barclays, where you'll provide first-clas...

Location

India , Noida

Salary:

Not provided

Barclays

Expiration Date

Until further notice

Requirements

Delivering exceptional customer service through multiple channels such as chat, email, and phone while resolving complex queries
Collaborating with internal teams to align and improve customer care processes and provide feedback for enhancements
Investigating and resolving customer inquiries related to bank products and services, including transactions and account issues
Preparing and presenting reports on customer performance and insights to senior stakeholders
Identifying industry trends and implement best practices to enhance efficiency and overall customer experience
Strong understanding of backend operations with the ability to manage and streamline internal processes
Experience in fraud operations, including identifying suspicious patterns and preventing fraudulent activities
Proficiency in scan detection techniques to quickly flag and investigate anomalies
Knowledge of chargeback processing, ensuring accurate assessment, documentation, and resolution of disputes
risk and controls

Job Responsibility

Provision of customer service through various communication channels including chat, email and phone
Execution of customer service requirements to resolve more complex, specific customer needs, and give a unique, personalised resolution for each case
Collaboration with teams across the bank to align and integrate customer care processes
Identification of areas for improvement to provide recommendations for change in customer care processes and provide feedback and coaching for colleagues on these highlighted areas
Development and implementation of customer care procedures and controls to mitigate risks and maintain efficient operations
Resolution of specific customer inquiries and issues related to the bank’s products and service, including account balances, transactions and payments
Development and execution of reports and presentations on customer care performance and communicate findings to internal senior stakeholders
Identification of industry trends and developments to implement best practice to improve customer care efficiency and effectiveness
To meet the needs of stakeholders/ customers through operational excellence and customer service
Perform prescribed activities in a timely manner and to a high standard

What we offer

modern workspaces, collaborative areas, and state-of-the-art meeting rooms
wellness rooms
on-site cafeterias
fitness centers
tech-equipped workstations
flexible working arrangements
hybrid working

Fulltime

Fraud SAR Ops Analyst

The Fraud Ops Analyst is an entry level position responsible for assisting in ef...

Location

Malaysia , Kuala Lumpur

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

Minimum 1 - 2 years working experience in fraud risk management, detection or similar role
Demonstrates a foundational understanding of the Financial Industry and related skills
Proficient in Microsoft Office
Excellent verbal and written communication skills
Strong analytical skills

Job Responsibility

Review and refer suspicious activity associated with confirmed fraud cases and/or scam incidents or events in accordance with the Fraud Referral of Suspicious Activity Process and Procedures
Ensure all the transactions review and dispositions are completed within the stipulated turnaround time
Ensure all fraud referral transactions, including documentation and updating of system notes, are processed promptly and accurately
Escalate any concerns or issues to the Manager
Provide feedback and recommendations on the next course of action in relation to Fraud referral of suspicious activities
Monitor account refresh activity daily to ensure completion and all requirements are met
Build strong relationships with peers
Demonstrate fundamental understanding of how the team interacts with others in accomplishing the objectives of the area
Impact the business directly through the quality of the tasks/services provided
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency

Fulltime

Branch Inspection Control Testing Execution Analyst

The Branch Inspection Control Testing Execution Analyst is responsible for the m...

Location

Singapore , Singapore

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

5+ years of experience, including 3+ years in a retail branch role
Extensive knowledge of sales, service, and operational activities and the control environment within a retail bank branch
Excellent organization and time management skills, producing high-quality work under rigid time constraints
Bachelor’s/University degree, or equivalent experience
Strong analytical and decision-making skills to assess risk and identified concerns materiality
Knowledge of typical branch systems
Proficient in Microsoft Office with an emphasis on MS Excel
Consistently demonstrates clear and concise written and verbal communication skill
Outstanding relationship building and relationship management skills

Job Responsibility

Executes assigned testing activities timely, accurately, and according to published standards, and delivers prompt and thorough reporting
Ensures accurate disposition in the Branch Inspection tool, promoting overall report quality, especially in description and classification of exceptions and accuracy of data recording
Manages service level agreement to ensure timely assessment execution and reporting of risks and control breaks to branch management
Uses data from varying systems and repositories to develop a thorough understanding of the branch being inspected, including identification of trends, anomalies, outliers, and red flags, escalating concerns as needed
Supports process improvement within the Branch Inspection group, which may include use of computer assisted assessment tools and techniques to drive efficiency and effectiveness in control testing
Supports covered businesses during reviews and/or the issue management process, performing walkthroughs/demos as required
Participates in identification and escalation of potential fraud and ethics concerns
Develops and maintains effective relationships with branch management, employees, and support functions to ensure a clear understanding of identified errors, drivers, and potential solutions

What we offer

Extensive on-the-job training and exposure to senior leaders
Traditional learning opportunities
Chance to give back and make a positive impact through volunteerism
Resources to meet unique needs
Empowerment to make healthy decisions and manage financial well-being

Fulltime