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Fraud Control Analyst - Senior Executive

India, Ahmedabad · Job Posted April 12, 2026
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Job Description

We are seeking an individual to support fraud prevention and risk mitigation activities by identifying, analysing, and controlling behaviours that may result in financial loss or negative customer experience. This role plays a key part in protecting customers, safeguarding revenue, and upholding Vodafone’s reputation by applying preventative controls, analytical judgement, and timely interventions across telecom fraud scenarios.

Job Responsibility

  • Monitor customer accounts and service usage to identify potentially fraudulent activity, including roaming, domestic, AIT, and first‑party fraud
  • Analyse fraud risk cases in detail to confirm or dismiss suspicious behaviour
  • Review and act on transactions flagged as high‑risk in line with defined procedures
  • Manage customers with high service usage across messaging, voice, or data services at local and international levels
  • Apply departmental procedures to take timely decisions to prevent or stop fraudulent activity
  • Identify emerging fraud patterns and contribute to the development of improved fraud prevention methods
  • Manage internal requests and complaints via phone and email with professionalism and clarity
  • Maintain high standards of customer interaction while resolving complex cases with minimal supervision
  • Contribute to performance reporting through KPIs and service delivery standards
  • Collaborate with colleagues and stakeholders to improve processes and strengthen fraud controls

Requirements

  • Experienced in analytics, telecom, banking, fraud control, revenue assurance, or customer operations, with a strong analytical background
  • Confident using multiple systems and applications, with strong MS Office capability
  • Skilled in analysing data, assessing risk, and making sound, timely decisions
  • Comfortable working in a 24/7 operational environment
  • Clear and confident communicator with strong written and spoken English proficiency
  • Customer‑focused, with the ability to balance fraud prevention with positive customer experience
  • Organised, detail‑oriented, and able to prioritise effectively in a high‑volume environment
  • Proactive in managing personal performance and continuous improvement
  • Holds a graduate degree from a recognised university

What we offer

  • Exposure to real‑world fraud scenarios within a global telecom environment
  • Opportunities to contribute directly to customer trust and financial protection
  • Experience working with international stakeholders and complex service landscapes
  • A role where analytical thinking directly influences business outcomes

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