Fraud & Compliance Controls Analyst Jobs

Fraud Analyst

Step into the role of Fraud Analyst at Barclays, where you'll provide first-clas...

Location

India , Noida

Salary:

Not provided

barclays

Expiration Date

Until further notice

Requirements

Delivering exceptional customer service through multiple channels such as chat, email, and phone while resolving complex queries
Collaborating with internal teams to align and improve customer care processes and provide feedback for enhancements
Investigating and resolving customer inquiries related to bank products and services, including transactions and account issues
Preparing and presenting reports on customer performance and insights to senior stakeholders
Identifying industry trends and implement best practices to enhance efficiency and overall customer experience
Strong understanding of backend operations with the ability to manage and streamline internal processes
Experience in fraud operations, including identifying suspicious patterns and preventing fraudulent activities
Proficiency in scan detection techniques to quickly flag and investigate anomalies
Knowledge of chargeback processing, ensuring accurate assessment, documentation, and resolution of disputes
risk and controls

Job Responsibility

Provision of customer service through various communication channels including chat, email and phone
Execution of customer service requirements to resolve more complex, specific customer needs, and give a unique, personalised resolution for each case
Collaboration with teams across the bank to align and integrate customer care processes
Identification of areas for improvement to provide recommendations for change in customer care processes and provide feedback and coaching for colleagues on these highlighted areas
Development and implementation of customer care procedures and controls to mitigate risks and maintain efficient operations
Resolution of specific customer inquiries and issues related to the bank’s products and service, including account balances, transactions and payments
Development and execution of reports and presentations on customer care performance and communicate findings to internal senior stakeholders
Identification of industry trends and developments to implement best practice to improve customer care efficiency and effectiveness
To meet the needs of stakeholders/ customers through operational excellence and customer service
Perform prescribed activities in a timely manner and to a high standard

What we offer

modern workspaces, collaborative areas, and state-of-the-art meeting rooms
wellness rooms
on-site cafeterias
fitness centers
tech-equipped workstations
flexible working arrangements
hybrid working

Fulltime

Fraud SAR Ops Analyst

The Fraud Ops Analyst is an entry level position responsible for assisting in ef...

Location

Malaysia , Kuala Lumpur

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

Minimum 1 - 2 years working experience in fraud risk management, detection or similar role
Demonstrates a foundational understanding of the Financial Industry and related skills
Proficient in Microsoft Office
Excellent verbal and written communication skills
Strong analytical skills

Job Responsibility

Review and refer suspicious activity associated with confirmed fraud cases and/or scam incidents or events in accordance with the Fraud Referral of Suspicious Activity Process and Procedures
Ensure all the transactions review and dispositions are completed within the stipulated turnaround time
Ensure all fraud referral transactions, including documentation and updating of system notes, are processed promptly and accurately
Escalate any concerns or issues to the Manager
Provide feedback and recommendations on the next course of action in relation to Fraud referral of suspicious activities
Monitor account refresh activity daily to ensure completion and all requirements are met
Build strong relationships with peers
Demonstrate fundamental understanding of how the team interacts with others in accomplishing the objectives of the area
Impact the business directly through the quality of the tasks/services provided
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency

Fulltime

New

Financial Crime Analyst

Join a growing Fintech in a senior analyst role - fantastic offices in Sydney CB...

Location

Australia , Sydney

Salary:

Not provided

MONEYME

Expiration Date

Until further notice

Requirements

Strong understanding of fraud, AML/CTF typologies, and challenges in digital-first financial businesses
Skilled in assessing transaction monitoring alerts, suspicious matter reports, and internal/external escalations
Experienced in investigating complex fraud and AML schemes and recommending remediation strategies
Knowledgeable in PEP and sanctions screening, with ability to escalate and report as required
Performs daily forensic reviews of fraud detection scenarios and system-generated alerts
Proficient in KYC re-verification, customer risk assessments, and resolving ID discrepancies
Able to develop and implement work plans, prioritise tasks, and enhance AML controls independently
Strong communication and stakeholder engagement skills, able to explain requirements and investigative outcomes clearly
Comfortable with AUSTRAC reporting requirements and processes

Job Responsibility

Transaction monitoring
Looking for trends
Assist with rule development to prevent fraud

What we offer

Up to 5 additional days of bonus leave per calendar year after 12 months of service for eligible employees
Annual bonuses paid out quarterly
3 days paid community service and volunteering leave per year
12 weeks of employer-paid parental leave and two weeks employer-paid leave for secondary carer
Quarterly champion awards and reward trips
Mental health and wellbeing initiatives, health checks, skin cancer checks, free flu vaccination, etc.
Team social events, massages in the office, free coffee and much more

Fulltime

Credit Risk Senior Analyst

The Credit Risk Senior Analyst role involves oversight of loss forecasting, gran...

Location

India , Mumbai

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

6-8 years previous experience in Forecasting / Fraud / Risk Management
Advanced quantitative and analytic skills required
Proficient in Excel, Microsoft Word, PowerPoint
Excellent communication skills, both oral and written
Bachelor's/University degree or equivalent experience

Job Responsibility

Oversees the monthly Loss Forecasting aspects of the group
Liaises with the Finance, Collections & Risk Policy team with respect to Loss Forecasting
Oversees analysis of Forecasting in Citi Corp with respect to Forbearance performance and reporting, and Recoveries performance and reporting
Analyzes fraud portfolio performance at a granular level
Develops detailed diagnostics on Fraud behavior, shifts in that behavior, assess its impact on portfolio performance, and support the forecasting process
Assists in the production all presentations to the Citigroup CFO, Citi Cards CEO, Citi Cards Risk Head, Global Consumer Credit Risk Officer & Regulators, as well as various ad hoc requests
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency

What we offer

Access to telehealth options, health advocates, confidential counseling
Generous paid time off packages
Programs and services for physical and mental well-being

Fulltime

Governance, Audit Engagement and Issue Life Cycle Senior Analyst

As a Senior Analyst for Governance, Audit Engagement and Issue Life Cycle, you w...

Location

United Kingdom , Belfast

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

Bachelor’s Degree in a related field or equivalent work experience, education, and/or training preferred
Experience in Human Resources, Internal Audit, Compliance and/or Risk Management
Strong relationship building and relationship management skills for interfacing with all levels of internal and external audit and senior management
Excellent project management and organizational skills
Consistently demonstrates clear and concise written and verbal communication skills
Proficient in Microsoft Office, including MS Excel, PowerPoint, Word, etc
Self-motivated and detail oriented

Job Responsibility

Assist in contributing to the quality, completeness, and accuracy of the implementation of the Control Framework, including Risk Control Policy, Control Standard, Issue Management Policy, Lesson Learned Policy, and Control Inventory
Provide support in the identification of issue root cause, partnering with control and process owners to recommend holistic corrective actions and improvements, provide check and challenge to ensure appropriate escalation in accordance with Issue Management and Escalation Policies
Support the implementation of the HR Issue Management Procedure, including monitoring of control breaches and dissemination of learnings across other functional HR units for process improvement to limit the occurrence of similar future events and where similar risk exposure might exist
Influence decisions on the review and challenge process on the effective design and management of controls to mitigate risks as required by the Control Standards, including implementation and operation, conducting the control monitoring, handling deficiencies, and escalating issues for resolution
Work with the team to identify, assess, escalate, and manage risk exposures across Risk Categories (Operational Compliance, Strategic, Reputational, etc.), including material, emerging and concentration risks in accordance with enterprise Policies and the establishment of Key Indicators to monitor risk exposures
Provide support to identify, assess, record and respond to Operational and Compliance Risk events, ensuring these are captured accurately, timely and in accordance with requirements
Perform analysis to support risk and control assessments or coordination for programs within various risk stripes and ensure sufficient subject matter expertise exists to enable management of these risks within the Business (e.g., third party, fraud, sanctions etc) (if applicable)
Be involved with the implementation of standards and procedures that conform to enterprise requirements and support sound operational and compliance risk management
Appropriately assess risk when business decisions are made, demonstrating consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behaviour, conduct and business practices, and escalating, managing and reporting control issues with transparency

What we offer

Generous holiday allowance starting at 27 days plus bank holidays
increasing with tenure
A discretional annual performance related bonus
Private medical insurance packages to suit your personal circumstances
Employee Assistance Program
Pension Plan
Paid Parental Leave
Special discounts for employees, family, and friends
Access to an array of learning and development resources

Fulltime

Credit Risk Senior Analyst

The Credit Risk Senior Analyst is a seasoned professional role. Applies in-depth...

Location

India , Mumbai

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

6-8 years previous experience in Forecasting / Fraud / Risk Management
Advanced quantitative and analytic skills required
Proficient in Excel, Microsoft Word, PowerPoint
Excellent communication skills, both oral and written
Bachelor's/University degree or equivalent experience

Job Responsibility

Oversees the monthly Loss Forecasting aspects of the group
Liaises with the Finance, Collections & Risk Policy team with respect to Loss Forecasting
Oversees analysis of Forecasting in Citi Corp with respect to Forbearance performance and reporting, and Recoveries performance and reporting
Analyzes fraud portfolio performance at a granular level
Develops detailed diagnostics on Fraud behavior, shifts in that behavior, assess its impact on portfolio performance, and support the forecasting process
Assists in the production all presentations to the Citigroup CFO, Citi Cards CEO, Citi Cards Risk Head, Global Consumer Credit Risk Officer & Regulators, as well as various ad hoc requests
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency

What we offer

Programs and services for physical and mental well-being including access to telehealth options, health advocates, confidential counseling and more
Generous paid time off packages

Fulltime

Business Risk Group Manager

Citigroup Global Markets Inc. seeks a Business Risk Group Manager for its Tampa,...

Location

United States , Tampa

Salary:

Not provided

Citi

Expiration Date

December 16, 2025

Requirements

Bachelor’s degree, or foreign equivalent, in Cybersecurity, Information Security, or related field and 10 years of progressive, post-baccalaureate experience as a Business Risk Manager, Operational Risk Manager, Information Security Fraud Analyst, or related position involving business operation and compliance risk management with focus on third-party engagement and data security in the global financial services industry
Assessment of information securities systems, identification of gaps, and implementation and documentation of remedies and mitigation actions
Vendors monitoring for regulatory compliance and issues management
Comprehensive understanding of Regulatory compliance and industry standards including GDPR, DORA, CCPA and other global regulations
Knowledge of Information Security standards (SOC2, ISO 27001)
Reporting Tools: MS Excel, SharePoint, MS Teams, Visio, MS PowerPoint
At least 6 years of experience must include Contract and SLA reviews, Manager Control Assessment, and Evaluation of vendors and fraud risks posed by the products and services offered

Job Responsibility

Monitor and lead the creation of service level agreements (SLA) and contracting activities that involve Information Security (IS) to ensure compliance with relevant laws and regulations
Use the expertise in IS area to ensure all applicable control measures are implemented in business engagements
Identify potential IS risks during new engagement onboarding process and ensure appropriate stakeholders are aware and held accountable for those risks
Ensure contracts and SLAs entered with suppliers meet the organization's standards
Assist in assessment of new and amended contract and SLA clauses by reviewing applicable laws, regulations and internal measures for sensitive data protection
Provide a robust first line of defense against policy breach and minimize operational risks for Citi Global Markets business
Develop corrective action language for IS gaps and ensure risk closure meets Citi requirements or industry best practices
Monitor critical and high-risk third-party relationships and those third parties that have access to Citi’s confidential information
Identify third parties that have an elevated fraud risk associated with the product and services they provide and collaborate with appropriate stakeholders to remediate that risk
Support business stakeholders’ compliance with legal and regulatory requirements such as the General Data Protection Regulation (GDPR), Digital Operational Resilience Act (DORA), California Consumer Privacy Act (CCPA), and other global privacy regulations

What we offer

medical
dental & vision coverage
401(k)
life insurance
accident and disability insurance
wellness programs
paid time off packages including vacation, sick leave, and paid holidays

Fulltime

New

Card Fraud Manager

Mercury is building a complete finance stack for startups. We work hard to creat...

Location

United States; Canada , San Francisco; New York; Portland

Salary:

135900.00 - 169800.00 USD / Year

Mercury

Expiration Date

Until further notice

Requirements

6+ years of experience in card or payments fraud management
2–3+ years of people management experience (including leading investigators or analysts)
Strong domain knowledge of card fraud patterns, transaction monitoring systems, and dispute workflows
Proficient with tools such as MasterCard Fraud Center, Accertify, Falcon, or equivalent fraud management systems
Data-driven mindset, able to interpret trends, evaluate rule performance, and make informed decisions using internal data
Excellent communication and leadership skills
Thrive in fast-paced, high-stakes environments and enjoy solving complex fraud problems with a calm, strategic approach
Comfortable with ambiguity, prioritizing effectively in a dynamic environment while ensuring risk is managed responsibly

Job Responsibility

Lead and develop a team of Card Fraud Investigators, providing mentorship, performance feedback, and opportunities for growth
Hire additional team members as business needs evolve
Set and track key performance metrics to assess team effectiveness and guide operational improvements
Foster a high-performing, collaborative team culture focused on balancing fraud prevention with an excellent customer experience
Shape strategy for transaction-level fraud prevention and mitigation, balancing risk controls and customer friction
Partner with Product, Risk Strategy, and Risk Engineering to automate workflows, improve investigation tools, and design scalable systems that reduce manual review volume
Collaborate cross-functionally with Compliance, Legal, and other partners to enhance fraud prevention policies, tooling, and decisioning logic
Coordinate with Disputes and Customer Support to align on processes for unauthorized transactions and ensure consistent customer communication
Oversee Mercury’s card fraud monitoring operations, ensuring timely and accurate investigation of alerts from MasterCard Fraud Center and internal systems
Leverage data to identify emerging fraud trends and drive proactive rule adjustments or new mitigation strategies, while building consistent processes across the team to balance risk mitigation and customer experience

What we offer

Equity (stock options)
Benefits

Fulltime

Fraud & Compliance Controls Analyst

Metlen Group

Location:
Greece, Paiania, Athens

Category:
IT - Administration

Contract Type:
Employment contract

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
July 14, 2025

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Location:
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Contract Type:
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Job Posted:
July 14, 2025