Fraud & Compliance Controls Analyst Job at Metlen Group (Paiania, Athens)

Fraud Analyst

Step into the role of Fraud Analyst at Barclays, where you'll provide first-clas...

Location

India , Noida

Salary:

Not provided

Barclays

Expiration Date

Until further notice

Requirements

Delivering exceptional customer service through multiple channels such as chat, email, and phone while resolving complex queries
Collaborating with internal teams to align and improve customer care processes and provide feedback for enhancements
Investigating and resolving customer inquiries related to bank products and services, including transactions and account issues
Preparing and presenting reports on customer performance and insights to senior stakeholders
Identifying industry trends and implement best practices to enhance efficiency and overall customer experience
Strong understanding of backend operations with the ability to manage and streamline internal processes
Experience in fraud operations, including identifying suspicious patterns and preventing fraudulent activities
Proficiency in scan detection techniques to quickly flag and investigate anomalies
Knowledge of chargeback processing, ensuring accurate assessment, documentation, and resolution of disputes
risk and controls

Job Responsibility

Provision of customer service through various communication channels including chat, email and phone
Execution of customer service requirements to resolve more complex, specific customer needs, and give a unique, personalised resolution for each case
Collaboration with teams across the bank to align and integrate customer care processes
Identification of areas for improvement to provide recommendations for change in customer care processes and provide feedback and coaching for colleagues on these highlighted areas
Development and implementation of customer care procedures and controls to mitigate risks and maintain efficient operations
Resolution of specific customer inquiries and issues related to the bank’s products and service, including account balances, transactions and payments
Development and execution of reports and presentations on customer care performance and communicate findings to internal senior stakeholders
Identification of industry trends and developments to implement best practice to improve customer care efficiency and effectiveness
To meet the needs of stakeholders/ customers through operational excellence and customer service
Perform prescribed activities in a timely manner and to a high standard

What we offer

modern workspaces, collaborative areas, and state-of-the-art meeting rooms
wellness rooms
on-site cafeterias
fitness centers
tech-equipped workstations
flexible working arrangements
hybrid working

Fulltime

Fraud SAR Ops Analyst

The Fraud Ops Analyst is an entry level position responsible for assisting in ef...

Location

Malaysia , Kuala Lumpur

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

Minimum 1 - 2 years working experience in fraud risk management, detection or similar role
Demonstrates a foundational understanding of the Financial Industry and related skills
Proficient in Microsoft Office
Excellent verbal and written communication skills
Strong analytical skills

Job Responsibility

Review and refer suspicious activity associated with confirmed fraud cases and/or scam incidents or events in accordance with the Fraud Referral of Suspicious Activity Process and Procedures
Ensure all the transactions review and dispositions are completed within the stipulated turnaround time
Ensure all fraud referral transactions, including documentation and updating of system notes, are processed promptly and accurately
Escalate any concerns or issues to the Manager
Provide feedback and recommendations on the next course of action in relation to Fraud referral of suspicious activities
Monitor account refresh activity daily to ensure completion and all requirements are met
Build strong relationships with peers
Demonstrate fundamental understanding of how the team interacts with others in accomplishing the objectives of the area
Impact the business directly through the quality of the tasks/services provided
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency

Fulltime

Credit Risk Senior Analyst

The Credit Risk Senior Analyst role involves oversight of loss forecasting, gran...

Location

India , Mumbai

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

6-8 years previous experience in Forecasting / Fraud / Risk Management
Advanced quantitative and analytic skills required
Proficient in Excel, Microsoft Word, PowerPoint
Excellent communication skills, both oral and written
Bachelor's/University degree or equivalent experience

Job Responsibility

Oversees the monthly Loss Forecasting aspects of the group
Liaises with the Finance, Collections & Risk Policy team with respect to Loss Forecasting
Oversees analysis of Forecasting in Citi Corp with respect to Forbearance performance and reporting, and Recoveries performance and reporting
Analyzes fraud portfolio performance at a granular level
Develops detailed diagnostics on Fraud behavior, shifts in that behavior, assess its impact on portfolio performance, and support the forecasting process
Assists in the production all presentations to the Citigroup CFO, Citi Cards CEO, Citi Cards Risk Head, Global Consumer Credit Risk Officer & Regulators, as well as various ad hoc requests
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency

What we offer

Access to telehealth options, health advocates, confidential counseling
Generous paid time off packages
Programs and services for physical and mental well-being

Fulltime

Governance, Audit Engagement and Issue Life Cycle Senior Analyst

As a Senior Analyst for Governance, Audit Engagement and Issue Life Cycle, you w...

Location

United Kingdom , Belfast

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

Bachelor’s Degree in a related field or equivalent work experience, education, and/or training preferred
Experience in Human Resources, Internal Audit, Compliance and/or Risk Management
Strong relationship building and relationship management skills for interfacing with all levels of internal and external audit and senior management
Excellent project management and organizational skills
Consistently demonstrates clear and concise written and verbal communication skills
Proficient in Microsoft Office, including MS Excel, PowerPoint, Word, etc
Self-motivated and detail oriented

Job Responsibility

Assist in contributing to the quality, completeness, and accuracy of the implementation of the Control Framework, including Risk Control Policy, Control Standard, Issue Management Policy, Lesson Learned Policy, and Control Inventory
Provide support in the identification of issue root cause, partnering with control and process owners to recommend holistic corrective actions and improvements, provide check and challenge to ensure appropriate escalation in accordance with Issue Management and Escalation Policies
Support the implementation of the HR Issue Management Procedure, including monitoring of control breaches and dissemination of learnings across other functional HR units for process improvement to limit the occurrence of similar future events and where similar risk exposure might exist
Influence decisions on the review and challenge process on the effective design and management of controls to mitigate risks as required by the Control Standards, including implementation and operation, conducting the control monitoring, handling deficiencies, and escalating issues for resolution
Work with the team to identify, assess, escalate, and manage risk exposures across Risk Categories (Operational Compliance, Strategic, Reputational, etc.), including material, emerging and concentration risks in accordance with enterprise Policies and the establishment of Key Indicators to monitor risk exposures
Provide support to identify, assess, record and respond to Operational and Compliance Risk events, ensuring these are captured accurately, timely and in accordance with requirements
Perform analysis to support risk and control assessments or coordination for programs within various risk stripes and ensure sufficient subject matter expertise exists to enable management of these risks within the Business (e.g., third party, fraud, sanctions etc) (if applicable)
Be involved with the implementation of standards and procedures that conform to enterprise requirements and support sound operational and compliance risk management
Appropriately assess risk when business decisions are made, demonstrating consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behaviour, conduct and business practices, and escalating, managing and reporting control issues with transparency

What we offer

Generous holiday allowance starting at 27 days plus bank holidays
increasing with tenure
A discretional annual performance related bonus
Private medical insurance packages to suit your personal circumstances
Employee Assistance Program
Pension Plan
Paid Parental Leave
Special discounts for employees, family, and friends
Access to an array of learning and development resources

Fulltime

Credit Risk Senior Analyst

The Credit Risk Senior Analyst is a seasoned professional role. Applies in-depth...

Location

India , Mumbai

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

6-8 years previous experience in Forecasting / Fraud / Risk Management
Advanced quantitative and analytic skills required
Proficient in Excel, Microsoft Word, PowerPoint
Excellent communication skills, both oral and written
Bachelor's/University degree or equivalent experience

Job Responsibility

Oversees the monthly Loss Forecasting aspects of the group
Liaises with the Finance, Collections & Risk Policy team with respect to Loss Forecasting
Oversees analysis of Forecasting in Citi Corp with respect to Forbearance performance and reporting, and Recoveries performance and reporting
Analyzes fraud portfolio performance at a granular level
Develops detailed diagnostics on Fraud behavior, shifts in that behavior, assess its impact on portfolio performance, and support the forecasting process
Assists in the production all presentations to the Citigroup CFO, Citi Cards CEO, Citi Cards Risk Head, Global Consumer Credit Risk Officer & Regulators, as well as various ad hoc requests
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency

What we offer

Programs and services for physical and mental well-being including access to telehealth options, health advocates, confidential counseling and more
Generous paid time off packages

Fulltime

New

In-Business Risk 1LOD Lead Analyst

Citigroup Global Markets Inc. seeks an In-Business Risk 1LOD Lead Analyst for it...

Location

United States , Tampa

Salary:

119200.00 USD / Year

Citi

Expiration Date

Until further notice

Requirements

Master’s degree, or foreign equivalent, in Finance, Statistics, Applied Mathematics or related field and 1 year of experience as a Business Risk Analyst, Data Analyst, Financial Analyst, Compliance Analyst, Graduate Associate or related position involving designing, evaluating and implementing control mechanisms to monitor for financial crimes
Alternatively, employer will accept a Bachelor’s degree in the stated fields and 3 years of the specified experience
Designing and evaluating control frameworks for financial crime risk assessment
Conducting financial data research, financial modeling, and preparing analytical reports and manuscripts
Performing quantitative analysis and interpreting large financial and economic datasets
Applying statistical methods to analyze datasets, identify financial crime patterns, and assess associated risks
Researching and analyzing derivatives, fixed income, swaps, foreign exchange, and structured products, including options, futures, bonds, treasury securities, credit instruments, interest rate swaps, currency swaps, credit default swaps, spot/forward FX products, spread products, and complex structured instruments
Developing automated processes for data analysis and financial research using Python and R
Extracting, transforming, and analyzing large datasets using SQL, and employing data management and visualization tools such as Tableau, Power BI, and Airflow
Researching institutional trading business practices, market structure, and financial crime risks

Job Responsibility

Design, evaluate, and implement control mechanisms to monitor financial crimes within Citi's Markets and Securities Services division
Develop analytical tools and data processes using programming languages such as Python and R to detect and manage risks associated with financial crimes like anti-money laundering, sanctions, and fraud
Regularly review existing financial crime monitoring controls to ensure effectiveness and continuously improve the controlling methodologies to address emerging risks
Collaborate closely with various stakeholders, including Sales, Trading, Operations, Legal, Compliance, and Technology departments, to identify, assess, and manage financial crime risks across multiple business platforms, specifically focusing on high-risk jurisdictions, third-party payments in foreign exchange, sanctions, and emerging market transaction monitoring
Manage control initiatives ensuring resources are properly allocated, execution timelines are met, and all initiatives align strategically with corporate policies and regulatory requirements
Conduct specialized reviews of transactional data to proactively uncover new and evolving financial crime patterns, subsequently develop and integrate preventative controls
Prepare and deliver comprehensive reports and presentations to senior management and compliance oversight teams, clearly articulating analytical insights, proposed enhancements, and the status of ongoing initiatives

What we offer

medical, dental & vision coverage
401(k)
life, accident, and disability insurance
wellness programs
paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays
discretionary and formulaic incentive and retention awards

Fulltime

Financial Crimes and Compliance Analyst

EarnIn is seeking a highly analytical and detail-oriented Financial Crimes and C...

Location

United States

Salary:

80000.00 - 90000.00 USD / Year

EarnIn

Expiration Date

Until further notice

Requirements

3+ years of experience in AML investigations, Financial Crimes compliance, compliance, or risk management within fintech, banking, or financial services
Bachelor's degree or equivalent professional experience
ACAMS designation or similar certification strongly preferred
Demonstrated knowledge and application of financial crimes laws and regulations (BSA/USA PATRIOT Act/AMLA/FinCEN regs/OFAC regs)
Strong analytical, organizational, and critical thinking skills, with the ability to multitask and adapt in a rapidly changing environment
Strong investigative skills, including familiarity with public record research and database tools
Proficiency in Excel/Sheets (VLOOKUP, INDEX MATCH, advanced conditional formatting, pivot tables and reporting, macros and VBA) and PowerPoint/Slides
Strong written and verbal communication skills
Demonstrated professionalism, discretion, and the ability to manage sensitive information confidentially
Creative problem-solving abilities with a customer-first mindset

Job Responsibility

Review, analyze, and disposition AML alerts in accordance with internal procedures and regulatory expectations
Monitor customer transactions and behavioral patterns to identify risks related to money laundering, terrorist financing, fraud, and sanctions violations
Conduct detailed investigations into potentially suspicious activity and document findings in clear, accurate, complete, audit-ready case files, including SAR recommendations when warranted
Review OFAC sanctions and PEP alerts, including escalation and resolution of potential matches
Conduct annual BSA/AML/Sanctions risk assessment to assess risk exposure and improve controls
Collaborate with cross-functional partners—including Fraud Operations, Risk, Product, and Engineering—to strengthen compliance controls and support scalable growth
Assist in developing and refining policies, procedures, and playbooks for the Financial Crimes and Compliance Program
Assist in the testing, development and tune of transaction monitoring rules for existing products and services
Maintain a strong understanding of regulatory requirements (e.g., BSA/AML, OFAC, USA PATRIOT Act, Reg Z, UDAAP, etc.) and their applicability to EarnIn’s products and services
Support regulatory reporting, audits, or examinations

What we offer

equity
benefits

Fulltime

Quality Analyst Fraud & User (Re-)Review

At bunq, we're redefining how people experience financial freedom. As our Qualit...

Location

Turkey; Bulgaria , Istanbul; Sofia

Salary:

Not provided

bunq

Expiration Date

Until further notice

Requirements

Intermediate to expert understanding of regulatory compliance processes and proven skills in Anti-Money Laundering (AML) operations
Strong data analytics skills, with the ability to apply statistical methods to identify trends and inform decisions
Proficient in utilizing and enhancing AI tools for operational efficiency and accuracy
Excellent written and verbal communication skills in English
User-centric mindset and driven to create a banking experience where security and convenience go hand-in-hand

Job Responsibility

Owning the quality control for our fraud detection and user (re-)review processes, ensuring a secure, compliant, and user-centric experience by conducting prompt, empathetic, and high-quality reviews
Leveraging data analytics and AI to investigate fraud patterns, enhance detection accuracy, and provide insights that continuously improve our operational processes and systems
Upholding regulatory excellence by ensuring all processes are compliant with AML standards, and collaborating with cross-functional teams to create a seamless user experience that balances security with convenience

What we offer

Hybrid setup: after 3 months in-office, work 2 days remote, 3 days in-office weekly
We support growth with bunq Academy and €1500 annual learning budget
A Multisport gym card for your health and wellbeing (in Turkey)
Flex Benefits: €70 monthly budget via Re: benefit, offering access to 150+ perks tailored to your lifestyle in Bulgaria
Travel expenses are covered whether you come walking or by bike, bus or car (though we prefer green choices) (In Turkey)
Digital Nomad Program: After your first year, enjoy up to 20 days per year to work while traveling, combining flexibility with strong team collaboration
We reward tenure with a dedicated travel budget: €1.5k after 2 years and €3k after 4 years to visit another core office
A MacBook so you can Get Shit Done with us
Delicious lunches from our fabulous in-house chefs with vegan and vegetarian options
Private health insurance, just in case

Fulltime

Fraud & Compliance Controls Analyst

Metlen Group

Location:
Greece , Paiania, Athens

Category:
IT - Administration

Contract Type:
Employment contract

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
July 14, 2025

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Fraud & Compliance Controls Analyst

Metlen Group

Location:Greece , Paiania, Athens

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Job Description:

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Nice to have:

Additional Information:

Job Posted:July 14, 2025

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