Fraud & Claims Representative

• Support fraud and claims functional area by proactively identifying opportunities to improve customer experience
• Perform moderately complex customer support tasks by utilizing solid communication, and verbal and written skills to establish rapport with customer
• Oversee multiple claim types, take appropriate action to decision the case using multiple systems and applications
• Receive direction from supervisor and escalate questions or issues
• Interact with immediate team and functional area on wider range of information, plus internal or external customers

• 1+ years of Customer Service experience, or equivalent demonstrated through work experience, training, military experience, education
• Call Center experience
• Experience providing strong customer service while listening, eliciting information efficiently, comprehending, and resolving complex customer issues
• Bilingual speaking proficiency in Spanish/English
• Ability to navigate multiple computer systems, applications, and utilize search tools to find information
• Ability to work effectively in structured but flexible, adaptable and changing work environment
• Ability to make timely and independent judgment decisions while working in a fast-paced, high demand and results driven work environment
• Financial services experience
• Basic Microsoft Office (Outlook, Word, and Excel) skills
• Ability to manage to production goals, deadlines, and various metrics
• Ability to follow policies, procedures, and regulations
• Strong analytical skills with high attention to detail and accuracy
• Knowledge and understanding of financial crime, fraud, or risk management

• Call Center experience
• Bilingual speaking proficiency in Spanish/English
• Financial services experience
• Basic Microsoft Office (Outlook, Word, and Excel) skills
• Knowledge and understanding of financial crime, fraud, or risk management

Shift differential pay