Fraud & Claims Operations Representative

• Support and capture all pertinent information from customers about their claims
• conduct research and provide updates on status of new and existing claims
• identify opportunities to improve customer experience after thorough research of complex account activity, and take appropriate actions to handle the claim
• perform routine customer support tasks by maintaining balance between exceptional customer service and solid investigative research while answering incoming calls in a call center environment
• receive direction from team lead and escalate questions and issues to more experienced roles
• interact with colleagues on basic day-to-day issues, and network with supporting functional areas to create a seamless experience for the customers

• 6+ months of customer service experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• basic banking knowledge and ability to analyze, investigate debit card disputed claims
• university degree in Business or related discipline
• 0 to 1 year experience in chargebacks or cards operations
• knowledge in Debit and Credit cards
• strong analytical skills
• good communication skills

ability to analyze, investigate debit card disputed claims